This was the perfect getaway for a week in the mountains; we loved the close proximity to many of the Achensee attractions (the Erlebnis Card is well worth the money), but it was also easy to spend a day relaxing in the well-appointed spa. What really set this property apart, though, was the fantastic customer service. We received personal support on all of our requests: including adding a few extra touches for a birthday we celebrated while there. And the food each night as part of the half pension (breakfast + dinner) was a highlight we looked forward to each day. If you are visiting this hotel, make sure you choose this half pension rate - it would be hard to summarize well enough how good the food was; suffice it to say that each night provided a different five course fine dining menu - and all directly within the hotel. We loved our stay and will definitely choose this hotel again if visiting the area.

Outstanding friendly service in the restaurant, beautiful three course meal to a higher gourmet standard. Restaurant is beautifully decorated in a modern alpine style. Fantastic service. spa is small but nice, Clean, good standard. Nice views of Achensee and mountains.

Reception service not as friendly and helpful as the restaurant. We tried with our German as best we could but from the three different staff there was no word of English which is unusual for a tourist area and in comparison to the restaurant When I asked for an extra pillow for my highly pregnant friend they said there were none which I don’t think is likely as they weren’t fully. It wasn’t bad service by any means- very efficient and the man at the start was quite friendly. The rooms are okay but quite small and not as well decorated in comparison to the restaurant. (Maybe that was just our room and the shape of it- 101)

The hotel is great The staff was helpful and friendly and smiling The room size was good The view wonderful The food was delicious and alot of options we had half-board I recommend if any one chose this hotel he should book with half-board

The was no refrigerator in the room But every thing was fabulous

The nice stressless atmosphere, the food in general breakfast and dinner and a surprisely afternoon snacks. The treatment area is super organized and the massages were excellent. The personnel was very good qualified and always looking forward to our wellness.

Despite of all the good service, there was the breakfast waitress who was not greeting to us ever and not so friendly even though the service was good, she was always overpassing our table.

Great value half board option. Superb breakfast with fresh juice machine available. Delicate food options available.

Information about the parking garage was not available until we checked in.

Breakfast and dinner were excellent. Indoor pool was nice and warm. View from balcony was fantastic.

Parking lot could have been better.Gr

Location, food and facilities were excellent.

1. Pillows were too soft as per personal preference. 2. Communication between staff and guests is not clear.

Everything especially food, high quality food

Nothing

Location

Hotel is very old