Just before the end of our stay there, our flight back was cancelled, so we needed to extend our stay. There was no problem at all from hotel staff. They came up with few options as the situation was developing. Finally, we chose to stay one more day. We were very positively surprised as the bill was half of the price we expected. This is a type of butique hotel far from "stop, eat and sleep only". A lot of wooden elements and accents referencing to local culture make it typical Tirol style. It offers a swimming poll (my kid loved it) and a sauna (i loved it). There is very nice atmosfere that makes you feel welcome (ie: when we were back from skiing, there were always a few different types of local pastry in a kind of bar/lobby area that you can have it for free. These small accents and touches made our stay very comfortable and pleasant. They offer nice breakfast full buffet. A dinner offers so much (starting with salad bar, then starter, soup, main course, and finally desert) that nobody is left hungry Very important things if you go there for skiing: * intersport, where you can rent ski stuff, is 30m across the street * skibus stop is 50-60 m from the hotel * SPAR shop 100m away Generally, very good value for money, very nice staff and if you come with kids you still can addtionally drain them from rest of their enery efortlesly making use of indor swimming pool (probably most of the parents know what i am talking about). I can fully recommend it

Food, pool, and mattress are great. We had half board. There is also a Sparr across the street and a mini fridge in the room, so I i liked being able to prep a sandwich for lunch to avoid overly expensive food up at the ski station. Ski rental shop and bus stop to the ski station are also just across the street so we didn't have to haul heavy equipment too far each day.

The soap dispenser in the bathroom didn't work properly, but the room comes with soap bars too so I used those. There was a hole in my blanket cover but I presume that was just a one-time occurrence. We've stayed at this hotel a couple times already.

The Hotel is comfortable and well run, with great facilities and with a good wide breakfast selection. The Pool is a really great place to unwind after a days skiing. Being situated mid way between the mountain and glacier skiing meant that we could easily choose in the morning which way to go depending on the weather.

The only slight negative for us was that with one vegetarian in our party the evening meals on offer were not great. Milders as a location really only has hotels and houses, which means there is very little choice for dinner in the evening, the two restaurants that are available fill up quickly so you need to book.

The service is superb. Traditional and classy. Breakfast buffet is awesome. It’s in a good location - near the center and the mountains with a beautiful view!

Great service, friendly and kind staff, delicious food (never same, Fridays desert in form of buffet, other day soup buffet, Saturdays tirol buffet and one other day there was an Italian buffet), 30 seconds from a bus station, Stubaital super card included, in a silent smaller city next to Neustift

Equipment (furniture) is a but old, I had a double bed room, one matress was really soft, probably too old, i would recommend to buy a new one

Amazing breakfast and dinner. Nice spa.

double bed mattraces were too soft.....

Pool, sauna, breakfast

Food was excellent and the Personal where very polite.

Service was really friendly though struggling with german language. Pool is nice. Food was good and honest. Close to glacier bus stop but still a quiet place.

Why did it go from good to fair? I was in the old part of the hotel and I was not able to get really warm water in the shower (whereas in the washbasin warm water was available). First time I thought I did something wrong and as I came back from the sauna was heated anyhow so did not follow up with the reception. Last day I figured out that there is a problem with the mixing tap which was kind of broken. Things like that can happen, no problem so far. When checking out the gentleman at the desk apologized as well and said he felt sorry that he cannot do anything for me (as I was leaving). So I proposed he could review my restaurant bill and remove some of the drinks I had during the week. He simply ignored that and printed our the bill without further comment. I was not expecting a massive reduction, just a sign of good will. And I am not the kind of person that insists - perhaps a mistake. It might have been a language problem but in places where you cannot avoid customer interaction one should be competent in German. Points out that hospitality is largely challenged to get qualified personnel and needs to live with what they have. Still as a guest I would hope and wish for better.