Overall everything was nice specially infinity swimming. Mr.Rony vai was fantastic with behavior and his hospitality

1.Didn't have separate lift for indoor guest, as they have restaurant in rooftop so that lift is always busy, lift should be separated for indoor guest so that don't need to wait for long. 2. Peoples from outside come over the swimming area, out door peoples should not allow near swimming area ,should keep some privacy. Anyone walking around can go to the swimming area ,that's not comfortable for indoor guest during using swimming.

I stayed here 5 years ago when most front desk people were men, knowledgeable men who printed my boarding pass and arranged daytrips. This time, most front desk people were young women who did not know how to print a boarding pass. To top if off, I sent a WhatsApp text to one of the numbers on the business card, requestion a shuttle pickup at the airport. Nobody at the airport. Took a CNG. The desk said they never received my text because they use the other number on the business card. Duh???!!! Some guests felt the hotel quality had gone downhill.

Forgot to mention that when my WhatsApp text was not answered, I called. It rang three times and went into a recording. Tried again in disbelief, same thing happened. Something is drastically wrong here! Told the manager who had no answer.

The rooftop swimming pool is undoubtedly one of its best features. Relaxing by the pool while enjoying the breathtaking city views was an unforgettable experience Moreover, the staff here are exceptionally good. Every staff member is professional. The reception team deserves special appreciation for their outstanding service. I would like to extend my heartfelt thanks to manager Mr. Marhab vhaiya❤️ who was incredibly helpful throughout my stay. He ensured that all my needs were met with utmost care and professionalism. My overall experience was very comfortable and pleasant. For anyone looking for excellent service and a serene environment, this hotel is highly recommended.

The overall environment is very pleasant, and the rooms are extremely comfortable, making it a perfect place to relax. The design of the hotel is elegant and truly stands out. One of the highlights is the rooftop swimming pool, which is not only beautiful but also offers a wonderful view, adding to the overall experience. The staff here deserve special praise for their excellent behavior and professionalism. I would like to extend my heartfelt thanks to the manager, Mr. Marhab vhaiya🥰 for his outstanding support. He was always there to help and made sure my stay was smooth and enjoyable.

Staff were great, I liked my corner room with good views of the city. Not all the rooms have the views, premium double I think. We were very well looked after and got the pick of the rooms, booked 3 rooms for 10 nights. Food in the restaurant was good but they did not always get our right order and do need to be a bit more careful about food that has gone off (slight smell) check this before serving, at breakfast too. Maybe we can smell it better than the others.

Minor points, rooms needed creamer or milk for the tea/coffee. Some damp smell, maybe change the carpet to flooring?

Exceptional Service and Wonderful Staff! I recently had the pleasure of staying at your Hotel , and I wanted to express my heartfelt gratitude for the outstanding service and warm hospitality I received during my stay. From the moment I arrived, I was greeted with smiles and professionalism by the front desk staff. The check-in process was smooth. The room was well-appointed, and comfort. What truly stood out, however, was the genuine care and attention to detail displayed by your team. Any questions or requests I had were promptly addressed, and I was always met with a friendly and accommodating attitude. It’s rare to encounter such dedication to guest satisfaction, and it made my stay truly memorable. I also appreciated the variety of amenities available, from the well-maintained pool to the delightful dining options. Every aspect of my visit exceeded expectations, and I will certainly be recommending Hotel NoorJahan Grand to friends and family. Thank you once again for a wonderful experience. I look forward to returning in the future! Warm regards, Engr Yousuf Abdullah

Some of facilities are still under construction 🚧 like the gymnastics center

What a interior

They should provide more information about couple that what type of papers need to stay.

Some Amazing staff very respectful and helpful with good customer service especially Ronny at reception .

Some reception staff need to learn hospitality skills and learn how to speak with out shouting and being rude to guests

I was very impressed by the hotel and staff. The service we received was amazing and anything that we needed was catered for right away! It was a lovely place to get away to away from the bustling streets of sylhet town. Will defo come back. We was a group of 30+ people having a short break in sylhet town and not one single person had any issues with the 11 rooms we booked. We are very happy. Thank you and keep it up! Hope to see you again on my next visit to Bangladesh!

The hotel's environment was very comfortable and clean. The rooms were peaceful, and the beds were extremely comfortable. The quality of the food was excellent, and the waiters and other staff were very polite and helpful. The manager(Marhab vaiya)❤️ was also very professional and friendly. It was a fantastic experience, and I would love to come back here again.