Every thing about the hotel. Staff was very helpful and professional. Hotel was exactly what it described. Spacious rooms. Very clean and spotless.For booking.com they arranged a free airport shuttle for pick up from the airport.Surrounding was very ecofriendly. I tried meals from Hotel restaurant and food was very tasty.I willI defenitely recommend Hotel Austria and Bosna to any tourist. I think tourist should not be prejudicial about Bosnia and Herzegovina visit without any fear. Beautiful Country nothing to be afraid of.

The breakfast buffet they had the same menu everyday but we had a greater variety to choose from so I think it was OK. Plenty of food to select from. I am a person who is against waisting food so it didn't affect me.

Central location, nice bedroom, comfortable beds, private parking, separate male & female swimming pools available.

Did not meet our expectations of a 5 star property. Missing amenities/not available when asked for. Complimentary drinking water is only available upon arrival and would not be provided when asked for the following days. Was told an ironing board is not available and would only get an iron if other guests returned theirs. Calling reception multiple times with no answer. Breakfast was average.

The room was lovely and spacious, bathroom was great with good size shower. The bed was large and very comfortable. What we liked the most was how friendly and helpful the staff was!!! They went over and beyond to make our stay excellent!!! Our family arrived earlier and they let them stay in the restaurant for hours after closing while they waited for us. We got a free airport shuttle the next morning and since we were leaving before breakfast hotel offered us excellent lunch packages. I wish we stayed for longer than just 1 night, I am sure we will be back!!! Thank you to all amazing people working at the hotel!!!

The facilities are excellent and the reception staff are friendly especially (Amar and Dino) as well as a girl whose name I do not remember and also the cleaning staff

The hotel restaurant is very bad, not up to one star, and most of the time we had breakfast outside the hotel.

Location and staff especially Amarr.

Housekeeping should be improved.

Amazing Location, luxury and amenities

Lack of diversification and change in the types of food

The room was elegant. The hotel is in a park outside the city. Very romantic place. But we didn't have luck with the weather...rainy all week, so it was empty.

The pool was closed.

Location Staff 👍🏻 Atmosphere

Breakfast buffet wasn’t as I expected I believe because it’s the end of tourism season

Excellent and beautiful

لا شيء

Breakfast , staff were very friendly and helpful. Hotel lobby were very perfect

All is good 👍