centrally located for easy Uber access to go to other parts of the island. good food within hotel. staff was excellent and tried really hard to overcome language barrier

hearing children crying in their rooms while I was in mine…. so maybe walls too thin?

Great location, friendly and helpful staff, very clean room.

Low quality pillows and the rooms could use remodeling. Not a big deal if it's a short stay like ours, though.

location..

the pillows

Location is very convenient, close to main roads and downtown. Gaparuvu restaurant is very nice for breakfast (could open earlier though).

clean, fast check in / out

i thought the room was better since I bought upgrades

- Receptionist at check in and other staff were very helpful. - Room was in good size. - Restaurant had 1 option for vegan (Swiss potato)

- Breakfast was not vegan friendly. They only had fruit and bread but no veggie butter, veggie cream cheese, or some jelly. At least they had some plant based milk. If they had some more options like some "scrambled tofu", avocado, etc it would enhance greatly the experience and the breakfast price would be worth it.

Breakfast was not included but the caffeteria was very good, actually the combos for breakfast were a high point in this stay. Well located, close to airport and to the east side of Florianopolis.

Great location

Convenient

Mercure Florianopolis is well located, close to roads to north and east beaches. It has restaurants and a shopping center close by, so it's very convenient.

They simply didn't have a room for us, despite it was booked (and confirmed!) weeks in advance. The check-in time was at 2pm, and we arrived close to 4pm, so there was no excuse for that. They ended up finding a room for us, but the stress at check-in messed up the whole experience.

The location is close to anywhere. At the restaurant there is a cashier whose name is Luciana, she is very proactive. She comes out to check the orders or any troubles. And she seems very friendly.

When I asked the attendant to fix the safe box at the beginning of my stay. No one went to fix it until I went out. And the penultimate day, I didn´t have a clearner to clean my room. I´d to go to the attendant to get more towel and toilet paper. The breakfast is the same everyday, but it covers all and doesn´t empty, but the machine is not working neither the coffee machine nor the toast machine. The gym have a little machines, but a majority had broken. The swimming pool is a little dirty and didn´t have the inspection since the octuber last year. The curtain at the shower is very short, when I took a bath, the water came out. Make the ground weddy.