Overall, it was great and I would definitely recommend this hotel to others! The room was comfortable, bed was nice. Furniture was in good condition. It was clean and simple. Bathroom had a bidet and an excellent blow dryer. The room also had an iron which was very useful. The location was very good, probably my favorite part; walking distance from many restaurants and Avenida Paulista, can even walk to the MASP. The gym, sauna and outdoor area were nice but the pool was a little small. The breakfast was good. They had a good assortment. I LOVED the staff at the restaurant and the hotel. They were very kind and helpful, nothing was lacking in that department.

The internet/wifi connection was not that good.

The location is quite nice, within walking distance to Paulista and there are tons of bars or restaurants that are open 24-7 nearby The breakfast buffet is really nice, highly recommended to add breakfast option Staff are really nice and helpful

There is a weird smell when entering the room You’ll get used to it so it’s not a big deal but it could probably be improved And there is a little leak of water in the bathroom that creates a little puddle of water But overall it’s quite a nice place to stay in!

Very spacious room , comfortable, wide single beds. Excellent location close to Paulista, Consolação, nightlife, shops, restaurants and 2 metro lines. Friendly staff, no queues at reception. Aircon worked well. Good breakfast buffet with strong coffee.

We arrived around 11pm. Reception required payment in advance and suddenly none of our credit cards worked. The receptionist was just as surprised as we were, but offered no solution and was not prepared to let us have the room without advance payment. Luckily we had enough cash with us to pay for the first night, then paid the second night without problems next morning with a credit card. Maybe some sort of security issue with foreign credit cards at late hours?

I requested a quiet room, and they obliged with a location around the corner from the elevator, which was quite peaceful. We could even open the window without street noise intruding. The reception staff had very good English. They are very service oriented. We had a disappointment when a tour operator didn’t show up, and the hotel staff were very helpful to contact the tour people and discuss the problem and assist with the resolution. I was grateful and wasn’t sure I would have accomplished much by myself.

The renovated rooms were nice and modern. The staff is very friendly. And the location at the Paulista is very central. The suite has a nice rooftop terrace and a big private outdoor jacuzzi.

The breakfast could have more variety and be of higher quality. The pool is super small. So don’t choose this hotel if you look for a hotel with a pool. Also currently there is renovation work going on.

Location was good, close to myriad of restaurants

I stayed almost 3 weeks, the breakfast was good but by the end of the time i wish there were more hot options, like poached eggs. The coffee wasn’t the best, i ordered an expresso the last days, but not included in price paid

Location and building

In our room, the toilet took like 15 mins to load water to the tank, and there was only one US outlets under the table.

The staff were very friendly and the room comfortable

There was no lounge we could use to relax in the evenings and no evening meal services

Service, breakfast, nice small personalized presents (chocolates)

There is often not enough places in the lobby to seat and wait for taxis, Uber.

Great location. All the 4* requirements: 24 hour concierge, check-in desk. Iron and ironing board. Minibar with good selection.