They have such a nice team, starting with the crew in the morning on breakfast, a wonderful, inclusive team making every morning a goodhearted start. And also the room service was really appreciative, very kind and supportive. Room was always nicely made. Really positively surprised by Holiday Inn Express here. And the reception team was always helpful and in a great positive mood, it was a pleasure being recognized personally after two days already. I also liked the pool for refreshing after a bit of sports.

Only thing I found they could improve by removing the disposable cups, plates and cutlery, some simple robust porcelain and glass would enhance the experience enormously and be more sustainable. I know that needs changes in infrastructure but it would feel much better. Perhaps a rather European view?

From the airport it is easy to get to the hotel using the skytrain. Take the train from the airport to waterfront and then get on the Expo line and it will take you right to the hotel at Metrotown. The hotel is right across the street from the skytrain stop. The hotel uses secure access only so safety is priority. A view of the mountains near by. Lots of shopping right around the hotel. This was my first time staying at Metrotown. I would do it again. I cannot comment on the internet or the breakfast available as I didn't use them. There is an exercise room too! Highly recommend.

Nothing. It was perfect.

I was surprised with the breakfast they have, they have healthy alternatives for breakfast which I don’t usually find that with Holiday Inn but this one they have available baked beans, few veggies, better option of Greek yogurt. I also love the location within the Metrotown, it’s walking distance to all places you need to go in a trip like, grocery run, mall is across the bridge, coffee run to Starbucks, metro train is across to it, restaurants are every where. You don’t need to drive to go to those places, there are little parks around it, the Burnaby library is around the corner.

The room is clean but I hope it was more spacious. But it was good enough to just sleep over if that’s what you’re after at.

Breakfast was very varied and good. Breakfast and front desk workers were nice and helpful. I appreciated that many of the breakfast workers were special needs and you provided jobs for them. Nice it was near a mall and restaurants.

Difficult to have Uber do pick up and drop off since the driveway is blocked off and it is on a busy street. It was a little further out of downtown than I hoped which added to driving time when doing tourist things. Pool was smaller than pictures made it seem.

Location, attached to the mall and also walking distance to restaurants and other amenities. Staff were very friendly and helpful. The bed was comfortable and there was ample space in the room to work remotely.

My first room was really close to the sky train tracks and quite noisy, I did switch rooms to the other side of the building and it was much better. Bathroom shower drain wasn’t draining properly Hotel breakfast was not very good, the oatmeal was definitely the worst I’ve had.

Friendly and helpful staff for whom nothing was too much trouble. In particular Jenny who went out of her way to help sort out our printing technical issue. very quiet room (exactly what we asked for) and very comfortable beds. loved the choice of pillows on offer in the room. loved the microwave in the room too. conveniently located next to a big Mall as well as the train snd bus station out the front. very close to cafes and restaurants too. Housekeeping staff swiftly brought us extra blankets when we needed it.

we were charged $50 to check in 2 hrs earlier while the room was ready to go. also totally didn’t like eating out of disposable paper plates and drink in paper cups both jn our room as well as breakfast. also if the paper plates were to help the environment then it missed the mark as people were not sorting things properly when they finished.

We literally loved everything about our stay at this hotel. The location is excellent for shopping, food, and public transportation (directly across from Metrotown station). Free, secure underground parking is included in the rate. The staff are friendly and helpful. The rooms are clean, comfortable and have great views. The free breakfast is excellent and includes a decent selection of items. The breakfast staff deserves a special mention, in particular Rho, who had the most positive and friendly attitude and got everyone’s morning off to a great start which was appreciated by both young and old. Overall, there is a lot of attention to detail throughout the hotel which you wouldn’t expect for the price you pay. We will definitely be back!

Nothing

Perfect location right at the SkyTrain Station Metrotown for day trips to Vancouver downtown, Stanleyx park etc. Staff very freindly and helpful. Spacious rooms with functional facilities.

Breakfast selection and organisation needs to be improved. Although I didn't expect too much from a continental breakfast in a business hotel, the breakfast at HI Express Metrotown is not worth the money. Poor selection of food, no microwave to heaten up milk, etc. Besides, only single-use plastic & wooden cutlery is used. The waste management concept is confusing (2x2 bins for recyclable and landfill waste with not up-to-date photographic description). Consequence: at the end of the breakfast everey bin contains the same waste items...

room was small a little small but it was perfect for a trip for 2. breakfast was a disappointment though. everything looked good, but the tastes were off and dry. just went to starbucks downstairs instead. the location was amazing! everything literally right there. and if you needed to get further into town you just hop on the sky train!

breakfast could have been way better! it was dry and the taste was not at all to par. light things were good though, like yougurt and fruit. but you can just go down to starbucks .

I was at the hotel for both a work event, and to stay at during the event. All of the staff were exceptional and polite. There were many times where I would pass a hotel staff from various different departments in the halls, and they would treat me and asked me how my day was an even have a couple short, pleasant words. I don’t see this everywhere. I think this is awesome. I also had some trouble after checking out where a key broke off in a padlock that was securing my motorcycle. I was heading out for a long drive back to Penticton and wasn’t able to find a professional service to come cut the lock for me in a timely manner . The maintenance staff at the hotel, in my opinion, went over, and above, to help me to resolve the issue. The maintenance person in particular that helped out was amazing, and appeared to be happy to help even though I assume it was taking him away from other important things he needed to do. Well done. It’s my second time at this hotel, and I will definitely come back.