Beds were very comfortable, good variety for breakfast and laundry available (at extra cost)

Some staff were not so obliging with facilities available to us, such as the shuttle bus, on arrival we were told that we could not use it to go into the city

The room was very clean and cozy. Having access to a secure underground parking lot was also a plus. Hotel staff were kind and welcoming and answered all our questions.

Another guest let their dog run free on the floor level we were on. When trying to get to our room down the hall from their suite, the dog growled at us in front of our door and didn’t leave until we backed away. We rushed into our room afterwards and closed the door. I blame the guests and not the hotel, but I’m concerned as to what their pet policies are in regards to allowing pets roam unleashed.

Breakfast good location excellent for music venue at pne forum

The outside balcony old and not maintained and the sliding door didn’t open easily and squeaked loudly in protest. On the main floor - Ceiling leaking a few spots - and could see plastic bins on the ground and obviously some sort of water damage problem

It was clean and staff were incredibly friendly and helpful. I messed up the reservation for my mom and her friend and accidentally booked them a room with one bed so I talked to the girl at the front desk (her name started with A) who checked me in and they were luckily able to get them a room with 2 beds for free which I was very greatful for as they were pretty much sold out. We’ve stayed here before and although it’s a little bit dated it’s still very clean and comfortable and staff are always great.

Little bit dated.

The staff and manager are fantastic, we booked a 1 night stay here to catch up on sleep after 18 hours of flying. Our airline changed our flights dates on the day which meant we had to call up and see if we could bump our stay back a day. We weren't expecting much but we were hoping for the best. We spoke to some staff over the phone as well as the manager. The kindness and empathy they displayed was exceptional! We can't thank them enough!

I was trying to think of something constructive to write but I genuinely can't. We had a great stay, the beds were comfy, the rooms were clean. It was a great stay and if we ever need a hotel in Vancouver again it will definitely be atrium!

Room was spacious and comfortable. Front desk staff very friendly and welcoming. Parking was easy and secure. Location was good but a tad difficult to approach the hotel if you don’t know the streets and traffic.

I was given a comfortable room facing the very busy Hastings Street with a ton of traffic at all times including late night with police sirens. However, I’m an experienced traveler that packs ear plugs and preempted any disruptions of sleep. The bed frames are larger than the mattress, which you will, like I did, bang you foot or shin against the sharp corner, and it will hurt. The thermostat works great, keeps the room warm with out a lot of loud fan noise. However, while the fan blows, it blows strong and will dry out your eyes or sinuses.

Great location for PNE or pacific coliseum. I have to be honest, I nearly cancelled the booking a dozen times before going as I was skeptical staying on east Hastings due to the stigma of homelessness and shady people. I went looking through the reviews to see if anyone commented on this fact and no one had. So here it is. For those not accustomed to Vancouver, it appears the shady side of east Hastings is further up the road. This hotel is located in a fairly public area with lots of the staple amenities, petro gas station, subway, Tim hortons, pizza shop all within a couple minutes walking distance. Streets appeared to be safe and clean. Super close to the pacific coliseum which is why we went. About a 5-10 minute walk, or if it’s raining. $5-10 cab ride (factoring in small tip). Clean rooms, very nice. Admittedly we were not on the street side, therefore it was quiet. Not sure how the street side is. The room was nice and comfortable, bed was great. The $250 deposit is steep especially compared to everyone else. But other than that it was very affordable and did not disappoint. Would most definitely book here again when going to the coliseum.

The $250 deposit was a bit much. As long as you can factor in the cost of the deposit which of course you’ll get back if take stay goes good, then it all works out in the end.

The breakfast was excellent, very nourishing and a great start to the day. The room was clean, warm and very well furnished. The location of the hotel was great. The bus route to downtown had a stop right outside the lobby, also routes to many other parts of the city! My room was on the back side of the hotel so it was great to have no traffic noise.

The fridge was an older model and was quite loud during the night as it turned off and on and the toilet cistern also had a noticeable drip which was annoying at night also.

Breakfast was substantial and always well stocked.

Upon arrival in the morning (we had advise we would be early so we could store our luggage as we came off a cruise ship) the last thing we needed to hear was there was not a booking. I had already received a text about expecting us so somehow the reception did manage to find our booking, surprise. A bit more enthusiasm from staff and maybe add some information about the bus line to take to downtown or any information about the area would have given a better first impression of the hotel.

The room was bright, and it had a mini fridge and microwave. The beds were very comfortable. Underground parking! Check-in was really fast. Staff was friendly.

The driveway/entrance was a little confusing for check-in if you happen to drive there. There were 2 lanes, both one-way (apparently), but unmarked. On the side where you'd think you'd pull in off the road, their shuttle was parked facing outwards, and it was painted on the wall "Reserved 24 hours." There was one sign stating parking for 5 mins to check in, and then another saying no parking at any time. I'd suggest more specific signage for those anxious types like myself.