We did not stay at the hotel because of a power outage as the result of the bomb cyclone, however I would like to make comments on the management. Even though there was no power the management had provided hot soup and water for potential guests. In our case since we had a car the manager cancelled the fees for our accommodation and then phone around until he found alternative accommodation for us in a town that still had power-the town was a 3 hour drive away. With this type of attitude in times of adversity you can only imagine how good it would be in favourable circumstances. Thank you for the effort and help you provided to an overseas visitor

Fabulous hotel in Port Hardy. It had beautiful indigenous art throughout. The room and beds were very comfy and the front desk woman who checked us in went above and beyond by providing a kettle for our room and access to a microwave to heat our food. We had arrived late in the evening and were leaving very early the next morning to catch our boat to begin the North Coast trail. This hotel stands out as the best accommodation in the small town. We did not eat in the restaurant so cannot comment on the breakfast. Parking was plentiful and free. The hotel is located right on the main road that runs through the town so very easy to find/get to. A gem!

No issues at all.

Hotel decor was very nice. All staff were very pleasant and helpful. Room was nicely layed out, spacious, clean and beds comfortable. Location was relatively close to area we were interested in exploring (Cape Scott) (2hrs) It was near a grocery store and outdoor store where we needed to purchase items (bear spray) and gas. Restaraunt in hotel was also convenient to have on site. Food there was pretty good. Complimentary breakfast in the morning was quite good with many hot and cold items and plentiful. (Good new is that I did not hear any kids running up and down halls, it was quiet)

Dinning Experience: Restaurant was crowded with hockey families and noisy (which made it difficult to hear our own conversations & relax). Pool table was also in use. I realize the other restaraunt was closed so maybe that was why?

The The hotel is wonderful. The architecture is beautiful, the rooms are decorated very tastefully and are modern and clean. A serve-yourself breakfast offered good variety and was served in a bright, clean dining room. The restaurant on site is also good and the gift shop sells tasteful good-quality items - many of which are designed by Indigenous artists. The hotel staff are friendly, professional and very accommodating as many of their guests arrived late due to the ferry schedule. They organized the rooms so that late arrivals did not disturb sleeping guests which was a great idea!

For people who do not have their own transportation, it is too far to walk to the ferry terminal. The room rates are a bit high but the hotel is much nicer than most.

The room was beautiful and the staff so friendly. Loved the artwork and cleanliness.

Next time I would request a room on the top floor. Both nights we had people above that stomped around so much we couldn’t sleep. We called front desk but the people didn’t stop making noise. Maybe they were drunk? They dropped things on the floor and banged liked they were hammering something. I would stay there again only if I could get a top floor room.

Beautifully appointed Lobby, and room was small but very comfortable and had everything we needed. Wall to wall walk in shower was sooo nice. Room was soundproof because we didn’t here a peep from the hall all night. We ate in the pub for dinner. Food was very tasty with a nicely varied menu. Beef barley soup was hearty, calamari delicious and salad fresh and chock full! Breakfast buffet was varied and covered every taste and diet restriction. Coffee was excellent! The gift shop had lots of unique items for young and old and all interests. We would definitely try to stay here again or at the very stop for a meal here.

We were fortunate enough to use a discount coupon otherwise the room would not have been affordable for us.

Best hotel in town, the rooms themselves never disappoint and beds/pillows are great. Food at the restaurant is decent, comfortable stay.

Stayed for 4 days and housekeeping never came, bed was never made, ran out of toilet paper and toiletries half way through trip. Service in restaurant wasn't great, food took a long time and kids drink and meal were forgotten completely, prime rib was more of an overcooked steak.

the bed was extremely comfortable. everything was clean and modern

the food at the pub could be better

The hotel is really clean and nice in every way and the staff are super friendly and caring. The rooms are modern and non smoking. Parking is free and onsite, we checked in early on a Sunday and the room were already available.

The restaurant is not part of the hotel even though it's connected to it. The service is sometimes very slow and while the food is good the staff gets really overwhelmed. On the two nights were there they arbitrarily stopped seating guests an hour early and on the second night we could not even get a seat so we ordered take out rather than deal the cranky staff. The breakfast also served in the restaurant is completely different... No staff melt downs or drama everything is good and the coffee is outstanding.....

Cleanliness was excellent. Bed was large & comfortable. Nice toiletries. Hotel provided a locked room to store luggage. There was a computer for guests to use. Hotel within easy walking distance of a well-stocked supermarket.

Room was close to the lift which said "going down" & "3rd floor" etc - very annoying at 4am when people were transferring to Great Bear Lodge etc. 4pm check in, they did manage to let us have our room at 3pm after we begged. The restaurant - permanently fully booked during our 2 stays, full of locals. We had to walk down to the waterfront to eat dinner. The breakfast is poor, would benefit from some fresh fruit, yogurts & a better range of cooked fare.