The staff were really wonderful.....efficient, friendly and helpful. Our room was very clean and the beds were extremely comfortable.

1) in our room, there was no "explanatory page/booklet" For example, there was no info. regarding even how to contact the front desk. Our phone was unplugged upon arrival & that info. should have been included. Usually there is some info. about using the t.v. remote.(no, all remotes are not created equal) We checked every drawer in our room to see if there were recommendations of restaurants and places to visit but there were none. These may seem like small complaints but believe me, it could have made a good stay exceptional.

Check in was so fast! I have literally stayed in hundreds of hotels and never...NEVER has check in been so fast and efficient. I've stayed in 4 star hotels down to motels with questionable health practices. I even almost stayed at an air BNB in Hawaii that defrauded me but that's another story. None of them were as good as this place.

That I was only there for one night. I'm writing another sentence because booking.com wants me to write at least 2 sentences. I'll throw a third on for good measure.

The hotel was spotless, with signs stating they were short-staffed, but we did not notice. The front desk staff were extremely kind. We travelled with our 6 and 3 years old. Within a 5-minute walk, there is an excellent breakfast place (the continental breakfast looked terrific, but the kids wanted to go out), a grocery store, a Chuck's Roadhouse, and a Starbucks. We chose this hotel because it is only 9-minutes from Santa's village. We will pick this hotel if we are out in that area again!

It didn't have a pool. Obviously, this is no fault of the hotel or staff, and we were aware of it at booking. There are lots of things to do very close to the hotel so it was not an issue at all.

Room was clean. Location was good. Good value for the money. I left my reading glasses behind and upon returning home called the hotel and they promptly sent them and received them within 4 days. Great stuff.

Breakfast could have a few more selections. The room could be a little larger but overall I can't really complain about anything.

Rooms are nicer

Too much constructions. Parking lot is engineered horribly. Hard to find parking spots. Constructions stuff should be placed in the back of the building to make the curb appeal more enjoyable driving in. Leak on the faucet to the counter top and made everything wet and cannot place anything on top.

The breakfast is "grab and go", they have a little seating area where you can eat. They offer coffee, tea, juice, milk, some fruit, muffins, cereal, cereal bar, also they have a microwave in there for you to use anytime. They water pressure in their showers is high, "we loved it" 😍

Unfortunately the main coffee machine broke.

Everything was great! We were there for a celebration of life and it was within walking distance for us. Staff was very nice and friendly . They were able to put right next to our friends. Check in was fantastic. So easy !

Our ac wasn’t working the first night but soon as we mention it, they let us change rooms and it was a easy transfer with having kids. We didn’t have to rush. They were great.

Megan at the front desk was awesome. Very pleasant and helpful.

Room we were in was clean but needed many repairs. I think half the hotel was being renovated but our room had some shoddy workmanship and needs a new toilet. Pocket door is gouged and there was saw dust under it.

Location was good as it was close to everything. Breakfast included was convenient and the staff was friendly and helpful.

The weekend we were there, so were a couple of youth sports teams so noise was a constant issue.

Staff where great. We will be back.

Four suggestions, 1. The pillows where very small for a king sized bed. 2. The sink faucet was too short. You couldn't wash your hands without touching the back of the sink. 3. Add dark roast coffee in the room or at breakfast. We stayed in room 204. Bracebridge 4. Shovel the parking lot leading to the back entrance. Not just the walkway.