That they listened to what I needed and it was perfect for my mom who is elderly and has a very hard time walking long distances. Loved that there was a pub and restaurant on site. This was major. Breakfast was included. Staff was very friendly. Exceptional staff. In all areas.

Could use some updating for sure but was very clean. Newer TV would have also been nice.

Enjoyed the room. Loved Tom's Place

I thought front desk staff could have been more welcoming. Called back to question charges on my credit card and talked to front desk staff who seemed abrupt and not very friendly. I have been in business for over 40 years and I have stayed at many hotels. I think a friendly, customer service oriented front desk staff should be expected.

We had such a great time. The room was so cozy. It was very clean and no musty smell. The breakfast that was included was above expectations. The pool was great. We had supper at Tom's place, one of the 2 on site restaurants and it was fabulous.

My husband ordered the romantic package of champagne and strawberries to be waiting in the room as we were celebrating our 25th wedding anniversary. With tax it was $37.95. I would not recommend wasting your money as it consisted of an Ontario bottle if sparkling rose and 2 medium sized strawberries.

Had a lovely stay in a very clean, quaint environment. Outdoor pool was lovely. Convenient bar/restaurant on site, as well as a high class restaurant. Free breakfast was served in the restaurant

Location is great, and the rooms were nice.

Breakfast food selection wasn't great for people with food sensitivities. I can't eat gluten, eggs, pork ... and the offerings fell into these categories. Thank goodness for fruit salad!! I checked the tea, and it is fortunately guaranteed gluten free. The staff were unable to tell me what was in the hash brown potatoes, so I couldn't eat that either. An allergy/ingredient listing for all foods would be immensely helpful for anyone with food allergies, etc. Offering a gluten free cereal, while not a fave food of mine, would be good too. Fortunately, I brought GF granola and a container of almond milk with me.

Staff on front desk were exceptionally helpful. Outdoor swimming pool was a nice facility Breakfast was very good & restaurant did not disappoint.

Proximity to Kingston was not great & buses only accepted cash with no change facility which was a little problematic

The staff is always friendly and very helpful. The rooms are a little dated but very clean and comfortable.

We had a guest above us herd elephants through their room at 6am. I called the front desk, but I don't believe the issue was dealt with. Our good night sleep ended at 6

breakfast was very good with a good selection, Tom's place was very comfy with good food room was clean and large, bathroom was very clean had all the amenities we were looking for central location close enough to all the attractions of the city

Breakfast could maybe go a little longer say till 11am on the weekends and 10:30 during the week

The room was very spacious and comfortable. Bathroom fan was working, but had no suction; must have been very dirty inside for the air not to be able to move through it. Plenty of storage space in the room. Great to have a fridge! Staff was great!!

The included breakfast was terrible. We ate there the first day and didn't return. The food was prepared for the 6:30 am start, was put in bain-marie's and sat there; scrambled eggs had had the consistency of rubber. The waffles, were also premade and left to steam, thus turning them into sponges!! We returned the second morning to find the same set up and the same choice of food and decided to go elsewhere. We never ate there again. Furthermore, being so discouraged with the quality of the breakfast, we hesitated to eat there for any of our meals!

The hotel was quiet and softly lit throughout. The lighting and noise levels in the room were very low. My partner has sensory sensitivity issues and being able to accommodate these needs was a welcome surprise.