I had the Sunday brunch and it is always really good. Bed super comfortable Rooms were clean

There was a consistent banging coming from where in the hotel. It was Sunday morning so I don’t believe it was construction. Could not figure out where it was coming from but it was loud enough to wake me from sleep at 7 am.When I did fall back asleep, house keeping knocked on my door at 9 am. I did not have a do not disturb but I thought that to be very early when check out is noon. I am a very light sleeper and so I only managed to get about 4 hours of undisturbed sleep between loud guests until 3 am, the banging and the house keeper. My room was at the end of the hall close to the exit stairs and could hear very clearly every time the door closed and that went on until 3 am. These things are out of the control of the hotel but things to consider if you’re hoping to sleep well.

Typical of this chain, clean and well kept rooms, great beds and bathroom. Did not have breakfast but they have Starbucks on site.

The dog charge is clearly a financial opportunity to make some easy revenue. A $40 charge can in no way be reflected in the cost of 'pet cleaning'. That would be the wages of two housecleaners working for an hour in one room. By far most dogs would be well toilet trained before owners would allow them in a hotel room. And the move in dogs is toward non shedding varieties. Unjustifiable.

The location is excellent. Close to a local brewery and museum. The waterfront path is lively for an evening or morning walk. The staff was courteous and professional. Parking was easy and free right beside the building. Our room had a fantastic view of the water and Mother Nature put on a stunning sunset. Our dog was welcome at the property. The beds were comfortable and lots of pillows were provided. The entire property was very clean.

The pet fee is the most expensive I have ever paid ($35/night).

Front desk staff in particular were wonderful - helpful, personable and knowledgeable. Additional facilities, housekeeping, bar and event staff I encountered were also friendly and courteous.

Out of the control of the property, but the road is somewhat busy with a sharp turn close to the entrance/exit. For walking and crossing to the mall in particular it's a little dangerous.

Breakfast was a little pricey but very well done. The room/location/bed amazing! The most comfortable bed I'm had the pleasure to sleep in a hotel. The location was perfect, view great and the hotel was very clean, staff courteous and knowledgable. A great experience, would stay again!

Cleaning service didn't replace empty tissue or coffee cups but staff brought them up very quickly when called.

Great location, easy access to downtown (walkable).

As far as I am concerned, Booking.com misrepresented the price of this room. The 'total cost of this booking' did not include local taxes etc, which were more than $200 additional. This is misleading advertising, and I have noted it as such - and will no doubt make mention of this to others.

Right on the water, we could sit and have tea and watch the ships going in and out of the locks, and see the overall waterfront. Ate at both restaurants, really enjoyed each meal, but the indoors room was slightly better food, and much nicer ambience and service.

Problems with billing/description of costs on Booking.com website

The room and view were outstanding. The hotel is very clean and the staff is super friendly and helpful.

We did not enjoy the hotel restaurant. The food was greatly over price, and the service was terrible. We had an older lady as our server not sure what her name was. Not once did she ask if we were enjoying our meal. If she did we would have happily informed her that our order was taken wrong, and the Caesar she prepared literally tasted like you were eating spoon fulls of pepper. Overall the hotel was amazing. We did stay again the following week on our way home, however, avoiding the restaurant.

Great view from the rooms on the river. Very clean and comfortable. Free parking on site. We travelled with a puppy, it was easy to get him to walk as the hotel has a back door right next to the elevators that lead out to the boardwalk. Perfect area for strolling along the water.

The room service is not included unless you ask for it a night before. That caused us some trouble. The coffee machine only had decaffeinated pods, which was disappointing. We could have had our coffee at the Starbucks downstairs but it was just being built when we stayed. The ice machines were off duty on every single floor, had to go down to reception to ask the busy staff for ice, after standing in line for minutes.

The breakfast was excellent and the waiter was great. Very polite, attentive, and as we were heading for the train tour he was very prompt with timing. We appreciated it all.

We were happy with the room. The beds were very comfortable. Everything was very clean. We enjoyed the breakfast at the restaurant. Staff was very helpful and polite and friendly.