Overall area is lovely - Turtle Cove is a lovely little area within the hotel and the pool area is nice too. Room met all our needs.

Beach isn't really a beach - more some sun loungers squeezed onto a narrow sandy area - but the water is still lovely. We stayed a few days prior at the Westin which probably meant our comparison is a little harsh, but for a bit extra you can have real luxury up the road!

This was our third stay and I specifically asked for a 1st floor room near the hot tub. We were assigned room 126 which was our room on our 1st stay so We were extremely happy with the room. It made for a delightful beginning to our vacation. Also, the buffet breakfast was excellent. The service around the pool was excellent. Neal was our favorite. He was super helpful and attentive.

We were sorry to see that the beach had been eroded by hurricane impacts. There was some disappointment that we would not be able to lounge on the beach. I would not say that it detracted from our overall experience and it was missed. The dinner menu inhouse was less than stellar.

You may hesitate because there’s no sandy beach, but this hotel was perfect regardless! The location was close to everything - even walking distance to other restaurants like Peppers which everyone must try! The hotel was well maintained and clean. So we’re all the other facilities. But what stood out the most were the staff members. They went above and beyond and we’re always so friendly!! Specifically Neil who was super attentive and even remembered us all by name after the first introduction. I would book this again in a heart beat!

Nothing - everything was honestly perfect.

Chris at the entrace is the sweetest person. He reads every wish from your lip and he has always a smile for every guest. The staff in the restaurant are very sweet, they come more often to the table and ask if everything is ok than necessary. The view from the pool is absolutely amazing and O'brien does everything to keep you comfortable there. The water in the morning and the fruits in the afternoon are a high plus. Loved my room, was big and the small balcony with the partial ocean view was very nice to hang out.

The one girl at reception gave me from the beginning an arrogant and cold look over. Was probably not her week.

I loved everything about the hotel from the moment I stepped out of the taxi. I felt immediately welcomed and instantly relaxed... Everyone was kind, professional, knowledgeable, friendly. The hotel premises were spotless and simply beautiful, from the lobby to the courtyard to the Mercantile to the Spa to my room - and of course the beachfront. Location was perfect. The food options were plentiful and everything I tried was really delicious, plus the morning coffee and smoothies were succulent. I loved having dinner at Veranda and at Anchor & Den, where the theme nights were super cool: incredible food and wine lists, plus live music. I also loved attending the various activities offered by the hotel, especially Sip & Paint and Make Your Own Foot Scrub (and I'm sorry I missed the Friday hair braiding!). I bought a lot of items at the Mercantile (including swimsuits, jewelry and the hotel's signature scented oil for diffusers which smells heavenly) - the clothes and other merchandise were really nice, and I loved that they sponsor the Starfish Project. The beach was gorgeous and I spent hours snorkeling and swimming in the crystal-clear water, both in front of the hotel and further up the heavenly 7 Mile Beach. The Botanika Union Spa was top notch and the few massages I got there left me feeling like I was on Cloud 9. The concierge service was excellent, as was room service - they even surprised me with a cake on my birthday! The quality of service was top notch throughout the hotel. I have been privileged enough to travel quite a bit in the past, and I was sincerely impressed by this hotel. It will become one of my go-to places whenever I need to escape to paradise for a holistic reinvigorating experience. I came home feeling happy, refreshed, relaxed and completely at peace.

Having to leave!

Location was excellent. Service was exceptional. Room service was excellent. Food, in general, on the island was expensive. Liquor was moderately priced. Transport below average price in US cities. Drivers were far more pleasant. Vehicles were uniformly clean.

I liked the airport least. I disliked disembarking with carry on luggage on the tarmac, with luggage and a “feels like” temperature of 89. Really missed the modernity of US and EU airports. A lot.

very nice building, very nice employees, great food. Room was good size. All staff very helpful. Would recommend it.

Not up to you, but really no beach left. I was just recuperating from total knee surgery and very difficult to get down to the little bit of beach that was left. Felt it was very dangerous without any railing and steep steps.

Close to the water, literally steps away. Service and hospitality of staff outstanding. With food options from around the world, the choices were endless. The breakfast buffet and Anchor and Den solid. Nealy, Sid, Azerbari and Tom so friendly and cared about you!

I wish I was told of ALL the amenities included upon check in like the free coffee available every morning at the Anchor and Den bar, and the filtered water machine by the ice machines. Also we missed the Sunday buffet because the elevator that advertised this was not working when we arrived on Saturday.

The staff were amazing, always willing to help and make sure every need was catered for, the room was spacious and comfortable and the food delicious.

There is no access to a beach anymore from the hotel and the pool isn’t massive but you can still get directly into the sea and the snorkelling is good.

Location on beach with a balcony; nice size pool and jacuzzi, lively lobby on many evenings; drinks and sushi were quite good. Staff and room cleanliness were outstanding. Only downside was no queen beds, just doubles & kings. Attractive landscaping was another pleasant aspect of the hotel. Would absolutely recommend.

No queen beds