The hotel.is centrally located in Puerto Varas with beautiful lake/volcano views. Rooms were clean and comfortable. Restaurant offered great breakfast and had a nice dining menu.

The staff upon arrival was not warm and welcoming. Something many expect when traveling abroad. A warm smile and content in their voice goes a long way. The wifi did not work one day but was rectified by the next day. Towels in the bathrooms, were only 2 body, 1 face. No washcloths. Bathroom amenities had shampoo and conditioner but no body cream.

Central location, astonishing view, comfy beds, free parking, room size.

It’s very overpriced, the quality of the service doesn’t meet the price one needs to pay. The rooms are facing a high street but are not soundproof what makes the stay rather unpleasant as one can hear all the music and cars. Breakfast is the same every morning and honestly it’s mediocre, eggs, bacon, ham and cheese, some fruits, no veggies. The hotel is rather dated and probably seen better days. It’s hard to rest after a long hike or a trip.

The Breakfast was great and there was a good selection of everything. The Lunch too was good value and was delicious. The staff were all pleasant/friendly and willing to assist with anything. The location was perfect.Bed was comfortable.

The rooms are starting to look a little old, the door lock broke and I couldn't get back into my room, not really any one from the staffs fault, but they had to break the lock open and I had to shift rooms as there was no lock on that room after they did that.

Check in was smooth and they allowed us in early. Nice decor. Room was very nice, great lake view. The lounge and restaurant were fine. Great pumpkin soup. Good wine. On site parking was super great. Location is awesome for walking the downtown area. Great shower. Has a very nice sauna, used it once. Check out smooth.

Breakfast could be better. Very little fruit. Lots of bread. Bacon undercooked and massive block of scrambled eggs were watery.

Room was very nice, good quality of the bed, nice reception and great location in Puerto Varas. Also the staff was very helpful and check in process was a breeze. I was a given a high floor room according to my reservation request. If booked in advance, I found the price quite reasonable for the good quality.

I wish they would have more options at breakfast (it was a bit limited) and maybe consider putting one chair in the room (only a stool was availble).

Clean and very spacious room (we had a king room with a lake view), nice desk for working in the room, welcome drink in the lounge, secure underground parking. Great stay!

I wish I had more time as I didnt get to use the spa. The restaurant was not super appealing but there are lots of great options very close by.

The location was perfect, right on downtown, we could walk to everything!

Open a convenience store inside, like many hotels in the USA. We could not find a place within 7 blocks from the hotel to buy snaks for nightime and this was very frustrating, if the hotel has one, it would be perfect!

Modern InDesign and spacious in rooms size. Foyer is pretty and corridors are charming with beautiful wood design and a wider than usual. I do not speak Spanish and staff were wonderful and did several favors for me. Location is perfect right at the lakefront and yet convenient to everything. Excellent value at $120.

Everything was perfect, surprising to say

My hotel room had a sea view which on a clear day was amazing. The room was clean spacious and comfortable. Hotel location is ideal for exploring the area. Restaurant food was delicious and my steak was cooked as requested. Staff were friendly and helpful.

Nothing

The location was perfect to be able to walk through the town and get to nearby restaurants. The room was great and the breakfast had many delicious options. The bar was also a bonus!

We had a wonderful experience, the only thing we regret is not being able to stay longer to enjoy the spa amenities!