Overall my stay at Novotel was very nice. After I was done with gym and swimming in the pool I wanted to lie on a sun bed while eating. The server who attends me was very nice and accommodating and brought me my own little table that she placed next to my sun bed and there I had both drinks and dinner.

In the fitness facility I wish there had been a few more options, like a dip/pull-up bar and barbells. But this is a minor detail. At least there were plenty of dumbbells and a couple of benches so I adapted myself and had a pretty decent workout anyway.

Great room, centrally located, comfortable bed and beautiful bathroom facilities. The pool was lovely, though not heated so I didn’t get in as it was too overcast, but would have been nice on a hot day. Lounge and patio area was nice. The use of the sauna was great and the facilities around it were impeccable.

Staff didn’t seem to understand what a service dog is and tried to make me sit outside on a colder morning because I had her with me, but finally allowed us inside. Perhaps some training on people with disabilities may be helpful for future guests.

The location was absolutely perfect, making it easy to explore the area. The rooms were spacious, modern, and very clean, with parking space included, which was a great convenience. There’s also a nice lunch restaurant on-site, and the breakfast offered a good variety.

The only downside was the coffee—unfortunately, it was premade and lacked the quality you’d expect for this price range. It would have been nice to have a good coffee machine or at least the option to order a cappuccino. Overall, a great stay with one small area for improvement.

Clean, modern, and comfortable. The room was a little bigger than expected, with sufficient storage space for clothes, etc. The staff are absolutely great. They are helpful and very friendly, above and beyond the call of duty. I especially appreciated how hard they worked in arranging for transportation to and from Santiago and its airport to Vina Del Mar. (Valparaiso and Vina Del Mar can be difficult to reach from Santiago.) They quoted me a price much less than my hotel in Santiago quoted me from the same trip. The breakfast selection was large and tasty. The sauna got very hot to warm my bones on what is unseasonably cold autumn weather at the time of my visit. The price for the room was very fair for the high quality of the property, especially since hotels in Chile tend not to be bargains. (There are a lot of things in Chile that are very inexpensive. Nice hotel rooms generally are not one of those.)

The location is neither a plus nor a negative. It's not along the ocean and it's a little less than a one-mile walk to the Vina Del Mar station for Valparaiso metro (which is very cheap, very convenient, very clean). The shower is very modern in design, which means water does get everywhere, especially if you use the handheld shower head. More on point, the water in the shower took a long time to heat up and did not get as hot as I would have liked. I'm not sure if this was only a temporary problem or something standard with the property.

exceptional location, breakfast fantastic, employees take pride in the property and it is very well maintained and in amazing location, I was able to walk to everything in Viña Del Mar and Uber easily to Valpo, special shout out to front desk staff who were exceptional and restaurant staff who really cared about meeting all of your needs!

everything was great

The room was nice, very roomy and the morning breakfast buffet lovely. The front desk staff, bar and restaurant were all friendly, responsive and very nice.

Housekeeping was slow to respond in getting us an iron and ironing board (none in the room) and did not clean our room during our stay. We checking in on a Friday and out on a Monday - Saturday we were preparing for a wedding and asked to have the cleaning skipped but Sunday we left a tag to clean the room and it never happened.

Amazing hotel in amazing location. We enjoyed the room with great view on 14th floor, free underground parking, rich breakfast, pool and terrace on 3rd floor. WiFi is good, rooms are clean and comfortable. Very good and big bed, amazing shower. Recommend to stay.

If you come to breakfast past 9 AM, there will be crowded and may not be nice place to seat. Recommended to come before 9AM (better on 8AM).

Free parking, comfy beds, large room with good view, very nice and good rainshower, safe, good breaky and a huge plus: very nice and clean pool in the sun

not much. location is a little quiet / far from the buzz, free refill-bottle does not fit under the tap (but if this is to complain, you know the rest is good)

The room was good and clean. Novotel is a good company and i always stay with them if there is an occasion while traveling in my country or abroad. The location was good and the breakfast as well. The staffs were very kind and we did also laundry.

Nothing really to say

Love the big room, very clean and also quiet. Comfortable bed, so had some nice sleep. Also located in a nice area near the restaurants and bars.

I would expect service at the pool, nobody came to me to ask if I wanted a drink, while the weather was very hot. I had to get it myself at the bar on the terrace. Later, was also the service at the terrace not that good, I had to ask for a drink and when I was finished they didn't check if we wanted new ones. It could be easy to satisfy your customers when being more on top of it.