break fast is good, the have fruit station, egg station and other station for different kind, the only missing is Halal food, or at least to have an idea about muslim visitors if they are willing to welcome them, its hard to check the HALAL,

service, due to not enough staff availability, after we finish the first round of breakfast, no one is taking care of teh used dishes at table, only one day i found extra staff which they manage to do that, one more critical which not all staff speaks English well, someday we struggle to order hot skimmed milk.

Clark Huang at the concierge has been a great help to us, an elderly couple, navigating the places to visit in the GuangZhou city. His patience and attentiveness to details had made our stay in W Guangzhou a very pleasant and memorable experience. We are so glad to have chosen W to stay in GuangZhou and the service support from Clark and the team of staff at the front desk are highly commendable and deeply appreciated.

There are a lot of choices for breakfast but for us who stayed 6 days eating the same offering can be boring and would prefer if some changes be made to the menu every 2-3 days. The bed pillows and mattress are too soft to support back for comfort over time.

Excellent. Location, staff, FOOD, comfortable, large rooms always at the W. We spend a long time here, the staff grew to know us quickly and provided an extremely high level of service. We had our toddler with us, and she was well looked after, with a full size cot, and her buffet meals free of charge. The wait staff were always very hands on in helping us with keeping her entertained while we had a drink at the lobby bar. The check in staff weren't English speaking for the most part, so be prepared to use a translator app. There was a tall gentleman, European, who assisted our every interaction, he was an excellent leader and asset to the W team at Guangzhou, and really made our experience one to remember. Thank you.

Great Pool, SPA, and very good Japonese restaurant. New design and always smellling very well. Good service to Canton Fair

I liked everything

All was perfect

All was perfect

A nice 5* hotel overall. As one would expect from W brand, rooms and common areas have extensive design work. Rooms are large, beautiful and very modern. So the physical infrastructure gets 10 out of 10.

Staff speaks very limited English. Even the switchboard operator could not understand very simple requests. Staff at Reception spoke better English, Overall, service gets 6 out 10 due to language issues.

It was a great experience, cozy and spacious rooms, excellent breakfast, a large selection and even freshly squeezed juices made by hand!

The only downside was that the staff didn't speak English very well, so sometimes it was a bit difficult to communicate, but they were willing to help.

The Customer service as lead by the GM David and his team is exceptional. The breakfast buffet was an 11 out of 10. Loving the room sizes and two double beds in the twin rooms too. Complementary transport to Canton Fair very convenient. Beautifully located next to the Central Park area and walking distance to Canton Tower. Many restaurants and food options near by. When Guangzhou I couldn’t imagine staying anywhere else!

1. The lobby. 2. The rooms are comfortable and well equipped.

There was only one male receptionist who could speak good English and was kind and helpful. The girls at the desk were useless, had problems both in understanding and speaking English. Honestly I expect more from W.

Amazing service! The hotel was just stunning with a great view. I especially loved the wellness centre as it has wet room, sauna, gym, magnesium pool in the private bathroom 👌 even the smell was amazing 😻

Nothing