Our rooms are very large and clean. Beds are big and comfortable. The design of the room is very modern and pleasing to the eyes. The bathroom is large with smart toilet system. Location is good. Easy to find. It’s in the heart of Suzhou city with attractions nearby. Breakfast buffet is good with variety. Hotel cleaners are friendly and would greet you in the morning. Hotel receptionists are very warm and kind. Fantastic service. I ordered something online but the seller delivered the parcel to the main Marriot hotel in Suzhou instead of AC hotel. The receptionist kindly helped me to make calls to the other hotel to locate the parcel and arranged for another delivery even though it was midnight. There was no hesitation to help and no extra cost! Very thankful about this. It was a joyous stay. 5 stars.

NA

Our stay at the AC Hotel by Marriott Suzhou was an enjoyable experience. The nearest Metro station (Chayuanchang) is about 5 minutes away on foot. Several good shops and restaurants are close to the hotel, and the area is quite pleasant. The hotel is near Suzhou Railway Station, where we travelled from Nanjing South Station. The room was clean, bright, and a good size. The bathroom was spacious and modern. The breakfast is very good. I would consider staying here again.

I have no complaints about my stay here. As mentioned above, I enjoyed my stay. I cannot make any comments about things I did not like.

Giving a high resting because of the hotel policy, which let us check in as early as 10a.m. which healy elevates the error experience of our stay in Suzhou.

Not the most welcoming bunch of receptionist, they even misspelt my name, given that I have handed over my passport for their reference, and I do speak fluent Chinese, which they could have asked if they can't read the information on the passport. It's not the cleanest hotel, but I would give it a pass.

AC Marriott Suzhou is in a good location with walking distance to Guan Qian Jie. The room we stayed in was always kept very clean. Facilities are well maintained and the cleaning staff were very helpful. We would like to thank Tony and Shawn for their help during our stay. They went the extra miles to offer their help when we needed it. if we were to come back to Suzhou again, AC Marriott Suzhou will be our first choice.

Hotel is located in the best part of Suzhou, very close to 2 metro stations Personnel was extremely kind and welcoming in all areas of the hotel Excellent breakfast served in a very nice modern space We had drinks at night which were professionally served to our full enjoyment The hotel is very new and rooms well appointed

Employees at reception did not know about the location of main attractions in the city Some induction needed in that respect

Shawn Liu at the reception was excellent. He was helpful, informative, patient and kind. He went the extra mile by carrying our luggages down the steps whilst we wait for our taxi.

Area for improvement: to allow taxis to stop at main entrance of hotel. Picking n alighting passengers in the middle of the road is extremely unsafe n stressful.

Reception staff Mickey and Kiki are helpful to our transport and connecting tour needs. Hotel room is new and modern with good lighting. Shower facility is excellent. Location is near major shopping street.

Breakfast varieties limited. Cereals were stale. Breakfast manager in jacket was seriously coughing but did not wear mask.

Toilet seats do not need to be lifted up or down. Flushing down automatically in conjunction with the seat's position. Conflicts between couples of opposite sex completely resolved. Ingenious. BBQ, tim sum, bakery and Chinese equivalent of KFC in close proximity.

Nothing

The hotel is located between 2 metro stations and within walking distance to malls and some of the places of interests. The rooms are spacious and clean and 1 of our room had a nice view of sunset from the window. The toilet is filled with full amenities and the WC is fully automatic, Japanese style.

Hotel allowing cars parking in front of the main entrance so that guests have to maneuver through the tight spaces between the cars. Especially unpleasant in heavy rain. Exempt this, the hotel is in a great location, just 5 minutes walk from a Metro station and 10 minutes from Guan Qian street.