Everything ! Every staff were very helpful (they attended to all our questions, and even offer to help us further..). The lobby has an inviting vibes and coffee is available all day long. Room is clean and neat, bed is comfortable (semi-hard type).. Laundry is as well available for free. It is closeby to the metro and has many restaurants and convenience store nearby. There's space to hangout as well in the lobby/outside at the corridor. The location is not directly at the center, but very close by, it's located in a slightly quieter area - which makes it really nice to go out, but nice to stay as well (no noise) .. The hotel has even prepared an itinerary which we could just follow - we find this very thoughtful and helpful ! (Esp. when we did not have anything planned in particular)

1. Pillow : But this is very much individual preference - would be good if its harder.. 2. Lighting : Not condusive for make up and it's rather dark

Very conveniently located next to Metro station, super friendly and helpful staff, and overall cleanliness and service was great. They provide bottled water, a coffee machine in the lobby to use for free, and there's a microwave for your use in the basement area. Walking distance to 观前街, and easy to get to all the touristy/garden areas by Metro. Lots of food options on the street behind it. Rooms were very clean and comfy. I'd definitely come back again if I return to Suzhou :)

Located in a safe and clean area, just a four or five minute walk from Leqiao metro station which is very convenient. Busy roads nearby, but there are a couple of mini-marts and some restaurants a short walk away. Room was comfortable and stylish. Tea-making facilities and bottled water provided. Staff were pleasant and helpful. Complementary coffee machine in the lobby.

The staff I came into contact with didn't really speak English but used auto-translate and along with my limited Mandarin we were able to understand each other. Bathroom was a little bit open-plan with a frosted glass screen separating the area from the bedroom (and the WC was a separate entity completely) but staying there alone this didn't present any issues for me.

Special mention to the staff, who were super nice and helpful. They helped call a taxi as we didn’t know how, and even taught us how to call an Uber ourselves on the all-purpose WeChat. It was also very easy to communicate as they had a real-time voice translator that was very impressive. The place itself has nice decor and is super close to the metro line, which was very comfortable. Also, there’s a street nearby with plenty of nice places and restaurants.

Laundry facility, self service coffee machine and water dispenser in the lobby

Separate toilet with no bidet. Rather unfriendly staff who only nodded stiffly, face down with no eye contact when we bidded them goodbye upon checking out. However, another staff who greeted us upon check in was very friendly and helpful. It's a pity they couldn't maintain the good impression until the end.

Staff went above and beyond to help us during our stay! We did not have a Chinese bank account so couldn't use local taxi apps, which we didn't realize at first. Staff Xiaoyu Liu helped us call taxis multiple times, from and to the hotel. Very patient and extremely helpful. Without her we could've been stuck out there on our first night out because we simply didn't know that we couldn't get a taxi ourselves. Great location, clean rooms. Will definitely stay again if in the city.

Nothing

Great location near, but not in the middle of, all the attractions. Plenty of food and shops around, and a convenience store across the alley. The metro station is around the corner, and its two stops from the train station It was quiet and clean, and there's a blue flamingo on the wall that lights up, what more can you want. You can get coffee downstairs, and there's washing machines downstairs. Id have no issues to stay here again

We had a really amazing experience at Pace and we’re so impressed by everything: fantastic well designed spacious and comfortable room, great facilities including a great laundry room, awesome vibe with real art and cool decorations throughout the hotel and best of all fantastic helpful and friendly service at all times. I wish there were a Pace hotel in every city around the world!

I loved everything!

The hotel is conveniently located within walking distance to a metro. Also within walking distance to shopping n food. Highly recommended

There’s the smell of cigarette snoke in my daughter’s room. Although we stayed there for 3 nights, the smell is still there. That’s the only setback to our stay

Laundry access; Convenient location; Nice service;

It would be great to provide two key cards for us. Not very convenient as key card is required to access electricity in the room. Laundry machines can be cleaner. Shower is not sealed and water spills outside. Bigger bins. Brighter lighting in bathroom.