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8.9

507 reviews

Pan Pacific Suzhou

Pan Pacific Suzhou

259 Xin Shi Road, Suzhou, 215007, China

Reservations:

+1-833-728-2041
, 

Choose dates to view prices

Kids' club

Restaurant

Indoor swimming pool

Outdoor swimming pool

Free Private Parking

Free wifi

Room service

Fitness center

Pan Pacific Suzhou

Welcome to the Pan Pacific Suzhou, where luxury meets serenity in the heart of China’s enchanting canal city! Nestled just 1.6mi from the bustling city center, this stunning 5-star hotel is your gateway to relaxation and adventure alike. Imagine waking up and indulging in a delightful breakfast before stepping out to explore Suzhou’s unmatched beauty. With prices starting from just $70, the Pan Pacific Suzhou offers the perfect blend of comfort and economy for every traveler seeking a slice of paradise.

Dive into a world of amenities designed to pamper and indulge. Whether you prefer splashing around in the free indoor or outdoor swimming pools, hitting the fitness center for a workout, or unwinding at the steam room, there’s something for everyone. Enjoy a delicious meal at the on-site restaurant, or bask in the sun at the terrace with a refreshing drink. Want to indulge even more? Treat yourself to a heavenly massage or a private session with a personal trainer to find your zen. With 507 glowing reviews highlighting guests' memorable experiences, you can rest assured you’re in for a treat!

Situated at 259 Xin Shi Road, the Pan Pacific Suzhou is just a stone's throw away from numerous attractions waiting to be discovered. Stroll through lush gardens, take a leisurely boat ride along the canals, or dive into local cuisine at nearby eateries. After a day of exploration, retreat to your soundproof room, complete with a balcony and a view of the tranquil gardens. This hotel is not just a place to stay, but a destination where every moment is designed to create unforgettable memories!

Once you’ve settled into your serene sanctuary at the Pan Pacific Suzhou, prepare for a culinary adventure that tantalizes your taste buds! The hotel features not one, but three delightful dining options to keep your culinary spirits high. Start your day with an exquisite array of breakfast choices at 萃英园全日餐厅, where the traditional and romantic ambiance wraps around you like a warm hug. Savor the fusion of Chinese, Asian, and international cuisines as you fill your plate—because vacation calories don’t count, right? For a family-friendly dining experience, head to the 海天楼中餐厅, where flavorsome Chinese dishes await, ready to satisfy even the pickiest of eaters in a welcoming setting.

As you meander through the hotel, make sure to take a moment to appreciate the breathtaking views from both the indoor and outdoor pools. The heated indoor pool welcomes you year-round, providing a perfect place for whimsical splashes and leisurely swims. During the warmer months, the outdoor pool boasts stunning scenery that will surely take your breath away—bring your sunglasses and a good book because you’ll want to bask in the sun and soak up the vibes! And let’s not forget the steam room; feel your stress levels vanish as you indulge in a rejuvenating session, leaving you refreshed and ready for your next adventure.

To top it all off, the Pan Pacific Suzhou caters to your payment preferences like a well-tuned maestro! Whether it’s a Mastercard, American Express, or a local card, you're set to enjoy the best of Suzhou without the hassle. So why wait? Pack your bags, grab your passport, and get ready to make remarkable memories at this hotel where luxury and comfort go hand in hand. After all, every good story starts with an escape, and the Pan Pacific Suzhou could very well be the beginning of yours!

Closest airports

Wuxi Airport

17.9mi

Shanghai Hongqiao International Airport

43mi

Nantong Airport

57.9mi

Most popular amenities

Kids' club

Restaurant

Indoor swimming pool

Outdoor swimming pool

Free Private Parking

Free wifi

Room service

Fitness center

Air conditioning

Hot tub

Sun deck

Tour desk

Terrace

Soundproof rooms

Personal trainer

24-hour front desk

Kitchen

Non-smoking rooms

Beach chairs/Loungers

Kitchenware

Kitchenette

Garden view

Elevator

Garden

Balcony

Free toiletries

Soundproof

Bathtub

Rooms

Two Bedroom Executive Suite in Pan Pacific Suzhou

Show 7 photos

Executive Suite, 2 Bedroom

2 Twin Beds

1 Queen Size Bed

1185 sqft

Hot tub

Garden view

Kitchen

Private Bathroom

+

More details

The room provides free Wi-Fi internet access, a bathrobe, air conditioning and electric kettle.

Standard Triple Room in Pan Pacific Suzhou

Show 6 photos

Triple Room

1 Twin Bed

1 Queen Size Bed

390 sqft

Hot tub

Private Bathroom

Bathtub

Air conditioning

+

More details

This triple room's special feature is the hot tub. The spacious triple room provides air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a bath. The triple room offers a wardrobe, a safe deposit box, an electric kettle, as well as a TV with satellite channels. The unit offers 2 beds.

Deluxe King in Pan Pacific Suzhou

Show 6 photos

Deluxe, King Size

1 King Size Bed

345 sqft

Hot tub

Private Bathroom

Bathtub

Air conditioning

+

x3

More details

Deluxe is 388 square feet and includes a king-size bed 150-183 width plus desk, hairdryer, safe, bathrobes, and slippers and is Wheelchair-accessible.

Show 7 photos

Premier, Garden View

1 King Size Bed

345 sqft

Spa tub

Flat-screen TV

+

More details

This double room's special feature is the hot tub. The spacious double room provides air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a bath. The double room offers a wardrobe, a safe deposit box, an electric kettle, a TV with satellite channels, as well as garden views. The unit offers 1 bed.

Family Suite in Pan Pacific Suzhou

Show 5 photos

Family Suite

1 Queen Size Bed

1 Twin Bed

690 sqft

Hot tub

Garden view

Kitchen

Private Bathroom

+

More details

The hot tub is the standout feature of this suite. The spacious suite has 1 bedroom and 2 bathrooms with a walk-in shower and free toiletries. The kitchen features kitchenware, a microwave and an electric kettle. The air-conditioned suite features a TV with satellite channels, soundproof walls, a dining area, a wardrobe as well as garden views. The unit has 2 beds.

Premier Balcony King in Pan Pacific Suzhou

Show 5 photos

Premier, King Size, Balcony

1 King Size Bed

390 sqft

Hot tub

Garden view

Private Bathroom

Balcony

+

More details

Guests will have a special experience as this double room features a hot tub. The spacious double room offers air conditioning, soundproof walls, a balcony with garden views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.

Deluxe Suite in Pan Pacific Suzhou

Show 5 photos

Deluxe Suite

1 King Size Bed

690 sqft

Hot tub

Garden view

Kitchen

Private Bathroom

+

More details

The room provides free Wi-Fi internet access, a bathrobe, air conditioning and electric kettle.

Family Two Bedrooms in Pan Pacific Suzhou

Show 5 photos

Family, 2 Bedroom

2 Queen Size Beds

690 sqft

Hot tub

Garden view

Kitchen

Private Bathroom

+

More details

This quadruple room features a hot tub. The spacious quadruple room provides air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a bath. The quadruple room's kitchen, which features kitchenware and a microwave, is available for cooking and storing food. The quadruple room offers a TV with satellite channels, a wardrobe, a safe deposit box, an electric kettle as well as garden views. The unit offers 2 beds.

Premier Balcony Suite in Pan Pacific Suzhou

Show 5 photos

Premier Suite, Balcony

1 Queen Size Bed

730 sqft

Hot tub

Garden view

Kitchen

Private Bathroom

x8

+

x5

More details

Premier Balcony Suite is 732 square feet and includes a king-size bed 150-183 width plus desk, hairdryer, safe, bathrobes, and slippers and is Wheelchair-accessible.

Deluxe Twin in Pan Pacific Suzhou

Show 6 photos

Deluxe, 2 Twin Beds

2 Twin Beds

345 sqft

Hot tub

Private Bathroom

Bathtub

Air conditioning

+

More details

Premier Twin in Pan Pacific Suzhou

Show 6 photos

Premier, 2 Twin Beds

2 Twin Beds

345 sqft

Hot tub

Garden view

Private Bathroom

Bathtub

+

More details

Premier Balcony Twin in Pan Pacific Suzhou

Show 4 photos

Premier, 2 Twin Beds, Balcony

2 Twin Beds

390 sqft

Hot tub

Garden view

Private Bathroom

Balcony

x4

+

x3

More details

Premier Balcony Twin is 388 square feet.

Guest reviews

8.9

507 reviews

Categories of assessments

Cleanliness

Comfort

Location

Facilities

Staff

Value for money

WiFi quality

Breakfast

Featured reviews:

🇸🇬

Seng

9.1

January 2025

The real bonus staying in this hotel is the Panmen Garden connected to it. Take an early morning or late evening stroll, when there's no crowd, to truly enjoy its tranquility . When the Garden was lit up in the evening, the view was simply stunning. We could not finish exploring the Garden during our 2 days' stay there. There is a pagoda, a watch tower, an ancient city wall, and more, all within or connected with Panmen Garden. This is a good place to stay to quiet and calm one's soul. The breakfast was great too, with a good spread.

Our room's air-conditioning was noisy and warm when we first checked in. It took a few attempts for the technicians to solve the problem. There was no such issue in the other 2 rooms we booked for our children. Other than that, the stay was almost perfect.

🇪🇬

Moharam

8.2

July 2024

We highly recommend the hotel in Suzhou, 10 minutes walk to metro. But Didi is really cheap there. -The hotel style was very chinese which was great. -The garden near by was really nice to walk to during the day and also during the night, -We rented Hanfu dress for free for an hour which was also very nice. -Room was clean and comfortable, a little small tho -breakfast really nice and big but no halal food. -supermarket across the street

-All restaurants and hotel kitchen closes before 9...so if you got hungry you have nothing to eat ! We really didnt appreciate that at all. -indoor pool was not really nice and the outdoor pool was closed. -only 2 people from the satff spoke English. Rest had zero english which is not normal for a 5 stars hotel... No halal food at all so we had to stick to veggies.

🇸🇬

Jac

9.1

November 2024

I liked my room with a balcony facing a nice view and those twin beds were so comfortable. We had our dinner at Hai Tien Lou, it's delicious with reasonable pricing. Last but not least, I would like to thank the 吳宮值班經理. My clumsiness left my phone in the room and I only found out in the midnight before asleep. He managed to go extra miles for me and delivered my phone to my hotel in Shanghai the next day. Your kindness and willingness to help are much appreciated. Thank you for everything:)

There is no bar for drinking.

🇨🇭

Stephane

9.1

February 2024

Almost everything was perfect except for the internet connection that was a real problem. If you go to this hotel on holidays, it's a really nice place, but if it's for work be prepared with the WiFi...

The internet connection was awful and this was really difficult to work from the room (impossible with the WiFi). By chance we bought a SIM card with 5G data access and like that we worked. The level of IP packet losses was so high that even when we connected to our own email servers oversea we were blacklisted dur to a too high amount of connexion from the same IP address (the hotel). This point has to be definitly solved oherwise I would not come back to this hotel for a business trip.

🇺🇸

Minjuan

9.1

November 2024

The hotel is at the front of Pan Men, a sight seeing spot in Suzhou. And the guests stay in the hotel can enter Pan Men with unlimited access, which is a huge plus. The hotel itself is very nicely renovated with a beautiful touch of Chinese style furniture. Rooms are spacious. Bed is very comfortable. Shower is delightful.

The air con didn’t see to work during our stay, it’s not a big deal as we opened the window to cool down the room, but would be nice if the air con could work.

🇦🇺

George

9.1

December 2023

Excellent location. Hotel is located in a tourist attraction with Pan Men Garden in the backyard, free complimentary access for customers. Hotel is literally built on a castle wall. Taxi and Didi drivers can drive up, making it extremely convenient for pick ups and drop offs. Staff were extremely friendly and helpful. Honourable mention to the doorman Mr Ding who was very helpful and friendly to have a chat with. Hotel does provide a list of available activities to do if you are unsure what to do on those relaxing days off in Suzhou. Highly recommend booking a hotel room with breakfast included as breakfast is a pretty decent all-you-can-eat buffet.

During winters only heating AC is available. Would have been much better if AC could also do cooling, which was disabled. Be aware that there are occasionally mosquitoes at night, but the hotel does provide an insect repelling device in each room which was quite effective.

🇦🇺

Yang

9.1

November 2023

I really like the unique traditional Chinese garden architectural design of this hotel. Everything is exquisitely designed and beautiful, especially the pond in the backyard, the small bridge and flowing water, the stone-carved stone altar reflected in the pond water, and the palace-like design at the entrance. When I check in at night , brightly lit, especially beautiful. The size of the room is moderate and the mattress design is comfortable. I am very satisfied with this stay and hope to stay again in the future.

The hotel is quite big and needs some signage to tell people how to go up and downstairs and how to get to the backyard.

🇸🇬

Deborah

9.1

April 2024

Every nice environment and ambience, and the staff are very friendly and helpful. There's free access to the garden attraction next to the hotel.

The garden attraction broadcasts music throughout its opening hours, so will need to get use to the music. Thankfully, the music isn't too loud. The other downside is hotel is about 15-20mins car ride from the main attractions.

🇹🇼

旻霖

9.1

May 2023

I like their coupons with Panmen and Ancient canal cruise, those are good to me getting more understanding in Suzhou. You guys should stay one night with that hotel.

They should guide guests to the assigned seats for the breakfast but not let them find what they wanted. I found one elder couple getting my seat during my 3rd round to get the food back. At that time, I don’t want to argue nor complain to them and the staffs. Later I wrote it down since I prefer that hotel to think about how to improve that procedure to make sure each guests get the exactly seats and enjoy their food.

🇸🇬

Christine

9.1

December 2024

Friendly staff and responsive reception staff. Well trained and performed good service recovery. The hotel was beautiful and free admission to Panmen garden, a scenic spot in Suzhou.

Pick up point is at level 3 for "di di" transport. Will be good to inform guest upfront. We alighted at the road side and have to figure out how to walk to receiption at level 3 lugging along our luguages in the cold late night.

Points of Interest Around Pan Pacific Suzhou

Attractions

Pingjiang Road (Pingjiang Lu)

1.8mi

Lingering Garden (Liu Yuan)

2.2mi

Lion Grove Garden (Shizilin)

2.2mi

Suzhou Silk Museum

2.2mi

Classical Gardens of Suzhou

2.4mi

Humble Administrator's Garden (Zhuo Zheng Yuan)

2.5mi

Suzhou Museum

2.6mi

Tiger Hill (Hu Qiu)

3.9mi

Tongli Water Town

11.6mi

Zhouzhuang Water Town

18mi

Zhujiajiao Kezhi Garden

28.6mi

Zhujiajiao

28.6mi

Restaurants

萃英园全日餐厅

Cuisines

  • Chinese
  • Asian
  • International

Ambiances

  • Traditional
  • Romantic

海天楼中餐厅

Cuisines

  • Chinese

Ambiances

  • Family Friendly
  • Traditional

吴宫瑞面

Cuisines

  • Chinese

Ambiances

  • Traditional
  • Modern
  • Romantic

Sun Ray禧禾意大利灵感餐厅

Cuisines

  • Italian

Ambiances

  • Romantic

御宴(吴宫)

Cuisines

  • Chinese

Ambiances

  • Traditional

塔影咖啡

Ambiances

  • Modern

Pools

Location

  • Indoor

Features

  • Heated
  • With view

Availability

  • All season

Location

  • Outdoor

Features

  • Heated
  • With view

Availability

  • Seasonal

Amenities of Pan Pacific Suzhou

Kids' club

Restaurant

Indoor swimming pool

Outdoor swimming pool

Free Private Parking

Free wifi

Room service

Fitness center

Air conditioning

Hot tub

Sun deck

Tour desk

Terrace

Soundproof rooms

Personal trainer

24-hour front desk

Kitchen

Non-smoking rooms

Beach chairs/Loungers

Kitchenware

Kitchenette

Garden view

Elevator

Garden

Balcony

Free toiletries

Soundproof

Bathtub

Stay rules - Pan Pacific Suzhou

  • Check-in / Check-out

  • Pets

  • Internet

  • Age restrictions

  • Curfew

  • Parking

  • Reservations

  • Children and beds

  • Cards accepted at this property

Frequently Asked Questions - Pan Pacific Suzhou

When are the check-in and check-out times for Pan Pacific Suzhou?

Guests at Pan Pacific Suzhou can check in starting from 03:00 PM and need to check out by 12:00 PM.

Does Pan Pacific Suzhou come with parking?

Yes, there is parking available at the hotel, and it is free, private, and located nearby. There is no need to make a parking reservation.

What's the nightly rate at Pan Pacific Suzhou?

Room rates at Pan Pacific Suzhou initiate from $70. Yet, variations occur based on your room and date preferences. For exact rates, please insert your travel dates.

Which room categories can I book at Pan Pacific Suzhou?

The hotel offers a variety of rooms including Twin, Double, and Suite categories. Occupancy ranges from 2 adults to 4 adults with bed options such as Queen, King, and Twin beds. Smoking is not allowed in any of the rooms. Room sizes range from 344 sqft to 1184 sqft, with larger suites available for families.

What activities does Pan Pacific Suzhou offer?

Guests at Pan Pacific Suzhou can enjoy a plethora of leisure amenities. They can unwind in the indoor and outdoor swimming pools, or relax in the steam room and hot tub. For those seeking relaxation, the hotel offers spa services for a rejuvenating experience. Families can enjoy the kids' meals and explore the beautiful picnic area. Fitness enthusiasts can make use of the well-equipped fitness center. Additionally, there are two on-site restaurants - Garden Brasserie offering Cantonese, Chinese, Italian, Asian, and International cuisine in a family-friendly ambiance, as well as the traditional Chinese cuisine at Hai Tien Lo Chinese Restaurant. With these amenities, guests have ample opportunities for relaxation, leisure, and culinary indulgence while staying at the hotel.

Can guests use a pool at Pan Pacific Suzhou?

The hotel has two pools available. Pool 1 is an indoor pool and is accessible all year round, while Pool 2 is an outdoor pool that is seasonal. Therefore, the hotel does have a pool, with both indoor and outdoor options available at different times of the year.

Are there restaurants located within Pan Pacific Suzhou?

Yes, the hotel has two restaurants on site. The Garden Brasserie offers a variety of cuisines including Cantonese, Chinese, Italian, Asian, and International in a family-friendly, modern, and romantic ambiance. The Hai Tien Lo Chinese Restaurant provides traditional Chinese cuisine in a family-friendly setting.

Which payment methods are supported by Pan Pacific Suzhou?

Pan Pacific Suzhou provides several convenient payment options, including Visa, Diners Club, Mastercard, American Express, JCB, Maestro, Greatwall, Peony, Dragon, Pacific, and UnionPay. Furthermore, they also accept payment in cash.