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$70259 Xin Shi Road, Suzhou, 215007, China
507 reviews
1/154
Kids' club
Restaurant
Indoor swimming pool
Outdoor swimming pool
Free Private Parking
Free wifi
Room service
Fitness center
Welcome to the Pan Pacific Suzhou, where luxury meets serenity in the heart of China’s enchanting canal city! Nestled just 1.6mi from the bustling city center, this stunning 5-star hotel is your gateway to relaxation and adventure alike. Imagine waking up and indulging in a delightful breakfast before stepping out to explore Suzhou’s unmatched beauty. With prices starting from just $70, the Pan Pacific Suzhou offers the perfect blend of comfort and economy for every traveler seeking a slice of paradise.
Dive into a world of amenities designed to pamper and indulge. Whether you prefer splashing around in the free indoor or outdoor swimming pools, hitting the fitness center for a workout, or unwinding at the steam room, there’s something for everyone. Enjoy a delicious meal at the on-site restaurant, or bask in the sun at the terrace with a refreshing drink. Want to indulge even more? Treat yourself to a heavenly massage or a private session with a personal trainer to find your zen. With 507 glowing reviews highlighting guests' memorable experiences, you can rest assured you’re in for a treat!
Situated at 259 Xin Shi Road, the Pan Pacific Suzhou is just a stone's throw away from numerous attractions waiting to be discovered. Stroll through lush gardens, take a leisurely boat ride along the canals, or dive into local cuisine at nearby eateries. After a day of exploration, retreat to your soundproof room, complete with a balcony and a view of the tranquil gardens. This hotel is not just a place to stay, but a destination where every moment is designed to create unforgettable memories!
Once you’ve settled into your serene sanctuary at the Pan Pacific Suzhou, prepare for a culinary adventure that tantalizes your taste buds! The hotel features not one, but three delightful dining options to keep your culinary spirits high. Start your day with an exquisite array of breakfast choices at 萃英园全日餐厅, where the traditional and romantic ambiance wraps around you like a warm hug. Savor the fusion of Chinese, Asian, and international cuisines as you fill your plate—because vacation calories don’t count, right? For a family-friendly dining experience, head to the 海天楼中餐厅, where flavorsome Chinese dishes await, ready to satisfy even the pickiest of eaters in a welcoming setting.
As you meander through the hotel, make sure to take a moment to appreciate the breathtaking views from both the indoor and outdoor pools. The heated indoor pool welcomes you year-round, providing a perfect place for whimsical splashes and leisurely swims. During the warmer months, the outdoor pool boasts stunning scenery that will surely take your breath away—bring your sunglasses and a good book because you’ll want to bask in the sun and soak up the vibes! And let’s not forget the steam room; feel your stress levels vanish as you indulge in a rejuvenating session, leaving you refreshed and ready for your next adventure.
To top it all off, the Pan Pacific Suzhou caters to your payment preferences like a well-tuned maestro! Whether it’s a Mastercard, American Express, or a local card, you're set to enjoy the best of Suzhou without the hassle. So why wait? Pack your bags, grab your passport, and get ready to make remarkable memories at this hotel where luxury and comfort go hand in hand. After all, every good story starts with an escape, and the Pan Pacific Suzhou could very well be the beginning of yours!
Closest airports
Wuxi Airport
17.9miShanghai Hongqiao International Airport
43miNantong Airport
57.9miKids' club
Restaurant
Indoor swimming pool
Outdoor swimming pool
Free Private Parking
Free wifi
Room service
Fitness center
Air conditioning
Hot tub
Sun deck
Tour desk
Terrace
Soundproof rooms
Personal trainer
24-hour front desk
Kitchen
Non-smoking rooms
Beach chairs/Loungers
Kitchenware
Kitchenette
Garden view
Elevator
Garden
Balcony
Free toiletries
Soundproof
Bathtub
Show 7 photos
Executive Suite, 2 Bedroom
2 Twin Beds
1 Queen Size Bed
1185 sqft
Hot tub
Garden view
Kitchen
Private Bathroom
+
More details
The room provides free Wi-Fi internet access, a bathrobe, air conditioning and electric kettle.
Show 6 photos
Triple Room
1 Twin Bed
1 Queen Size Bed
390 sqft
Hot tub
Private Bathroom
Bathtub
Air conditioning
+
More details
This triple room's special feature is the hot tub. The spacious triple room provides air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a bath. The triple room offers a wardrobe, a safe deposit box, an electric kettle, as well as a TV with satellite channels. The unit offers 2 beds.
Show 6 photos
Deluxe, King Size
1 King Size Bed
345 sqft
Hot tub
Private Bathroom
Bathtub
Air conditioning
+
x3
More details
Deluxe is 388 square feet and includes a king-size bed 150-183 width plus desk, hairdryer, safe, bathrobes, and slippers and is Wheelchair-accessible.
Show 7 photos
Premier, Garden View
1 King Size Bed
345 sqft
Spa tub
Flat-screen TV
+
More details
This double room's special feature is the hot tub. The spacious double room provides air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a bath. The double room offers a wardrobe, a safe deposit box, an electric kettle, a TV with satellite channels, as well as garden views. The unit offers 1 bed.
Show 5 photos
Family Suite
1 Queen Size Bed
1 Twin Bed
690 sqft
Hot tub
Garden view
Kitchen
Private Bathroom
+
More details
The hot tub is the standout feature of this suite. The spacious suite has 1 bedroom and 2 bathrooms with a walk-in shower and free toiletries. The kitchen features kitchenware, a microwave and an electric kettle. The air-conditioned suite features a TV with satellite channels, soundproof walls, a dining area, a wardrobe as well as garden views. The unit has 2 beds.
Show 5 photos
Premier, King Size, Balcony
1 King Size Bed
390 sqft
Hot tub
Garden view
Private Bathroom
Balcony
+
More details
Guests will have a special experience as this double room features a hot tub. The spacious double room offers air conditioning, soundproof walls, a balcony with garden views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.
Show 5 photos
Deluxe Suite
1 King Size Bed
690 sqft
Hot tub
Garden view
Kitchen
Private Bathroom
+
More details
The room provides free Wi-Fi internet access, a bathrobe, air conditioning and electric kettle.
Show 5 photos
Family, 2 Bedroom
2 Queen Size Beds
690 sqft
Hot tub
Garden view
Kitchen
Private Bathroom
+
More details
This quadruple room features a hot tub. The spacious quadruple room provides air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a bath. The quadruple room's kitchen, which features kitchenware and a microwave, is available for cooking and storing food. The quadruple room offers a TV with satellite channels, a wardrobe, a safe deposit box, an electric kettle as well as garden views. The unit offers 2 beds.
Show 5 photos
Premier Suite, Balcony
1 Queen Size Bed
730 sqft
Hot tub
Garden view
Kitchen
Private Bathroom
x8
+
x5
More details
Premier Balcony Suite is 732 square feet and includes a king-size bed 150-183 width plus desk, hairdryer, safe, bathrobes, and slippers and is Wheelchair-accessible.
Show 6 photos
Deluxe, 2 Twin Beds
2 Twin Beds
345 sqft
Hot tub
Private Bathroom
Bathtub
Air conditioning
+
More details
Show 6 photos
Premier, 2 Twin Beds
2 Twin Beds
345 sqft
Hot tub
Garden view
Private Bathroom
Bathtub
+
More details
Show 4 photos
Premier, 2 Twin Beds, Balcony
2 Twin Beds
390 sqft
Hot tub
Garden view
Private Bathroom
Balcony
x4
+
x3
More details
Premier Balcony Twin is 388 square feet.
8.9
507 reviewsCategories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Breakfast
Featured reviews:
Seng
9.1
January 2025
The real bonus staying in this hotel is the Panmen Garden connected to it. Take an early morning or late evening stroll, when there's no crowd, to truly enjoy its tranquility . When the Garden was lit up in the evening, the view was simply stunning. We could not finish exploring the Garden during our 2 days' stay there. There is a pagoda, a watch tower, an ancient city wall, and more, all within or connected with Panmen Garden. This is a good place to stay to quiet and calm one's soul. The breakfast was great too, with a good spread.
Our room's air-conditioning was noisy and warm when we first checked in. It took a few attempts for the technicians to solve the problem. There was no such issue in the other 2 rooms we booked for our children. Other than that, the stay was almost perfect.
Moharam
8.2
July 2024
We highly recommend the hotel in Suzhou, 10 minutes walk to metro. But Didi is really cheap there. -The hotel style was very chinese which was great. -The garden near by was really nice to walk to during the day and also during the night, -We rented Hanfu dress for free for an hour which was also very nice. -Room was clean and comfortable, a little small tho -breakfast really nice and big but no halal food. -supermarket across the street
-All restaurants and hotel kitchen closes before 9...so if you got hungry you have nothing to eat ! We really didnt appreciate that at all. -indoor pool was not really nice and the outdoor pool was closed. -only 2 people from the satff spoke English. Rest had zero english which is not normal for a 5 stars hotel... No halal food at all so we had to stick to veggies.
Jac
9.1
November 2024
I liked my room with a balcony facing a nice view and those twin beds were so comfortable. We had our dinner at Hai Tien Lou, it's delicious with reasonable pricing. Last but not least, I would like to thank the 吳宮值班經理. My clumsiness left my phone in the room and I only found out in the midnight before asleep. He managed to go extra miles for me and delivered my phone to my hotel in Shanghai the next day. Your kindness and willingness to help are much appreciated. Thank you for everything:)
There is no bar for drinking.
Stephane
9.1
February 2024
Almost everything was perfect except for the internet connection that was a real problem. If you go to this hotel on holidays, it's a really nice place, but if it's for work be prepared with the WiFi...
The internet connection was awful and this was really difficult to work from the room (impossible with the WiFi). By chance we bought a SIM card with 5G data access and like that we worked. The level of IP packet losses was so high that even when we connected to our own email servers oversea we were blacklisted dur to a too high amount of connexion from the same IP address (the hotel). This point has to be definitly solved oherwise I would not come back to this hotel for a business trip.
Minjuan
9.1
November 2024
The hotel is at the front of Pan Men, a sight seeing spot in Suzhou. And the guests stay in the hotel can enter Pan Men with unlimited access, which is a huge plus. The hotel itself is very nicely renovated with a beautiful touch of Chinese style furniture. Rooms are spacious. Bed is very comfortable. Shower is delightful.
The air con didn’t see to work during our stay, it’s not a big deal as we opened the window to cool down the room, but would be nice if the air con could work.
George
9.1
December 2023
Excellent location. Hotel is located in a tourist attraction with Pan Men Garden in the backyard, free complimentary access for customers. Hotel is literally built on a castle wall. Taxi and Didi drivers can drive up, making it extremely convenient for pick ups and drop offs. Staff were extremely friendly and helpful. Honourable mention to the doorman Mr Ding who was very helpful and friendly to have a chat with. Hotel does provide a list of available activities to do if you are unsure what to do on those relaxing days off in Suzhou. Highly recommend booking a hotel room with breakfast included as breakfast is a pretty decent all-you-can-eat buffet.
During winters only heating AC is available. Would have been much better if AC could also do cooling, which was disabled. Be aware that there are occasionally mosquitoes at night, but the hotel does provide an insect repelling device in each room which was quite effective.
Yang
9.1
November 2023
I really like the unique traditional Chinese garden architectural design of this hotel. Everything is exquisitely designed and beautiful, especially the pond in the backyard, the small bridge and flowing water, the stone-carved stone altar reflected in the pond water, and the palace-like design at the entrance. When I check in at night , brightly lit, especially beautiful. The size of the room is moderate and the mattress design is comfortable. I am very satisfied with this stay and hope to stay again in the future.
The hotel is quite big and needs some signage to tell people how to go up and downstairs and how to get to the backyard.
Deborah
9.1
April 2024
Every nice environment and ambience, and the staff are very friendly and helpful. There's free access to the garden attraction next to the hotel.
The garden attraction broadcasts music throughout its opening hours, so will need to get use to the music. Thankfully, the music isn't too loud. The other downside is hotel is about 15-20mins car ride from the main attractions.
旻霖
9.1
May 2023
I like their coupons with Panmen and Ancient canal cruise, those are good to me getting more understanding in Suzhou. You guys should stay one night with that hotel.
They should guide guests to the assigned seats for the breakfast but not let them find what they wanted. I found one elder couple getting my seat during my 3rd round to get the food back. At that time, I don’t want to argue nor complain to them and the staffs. Later I wrote it down since I prefer that hotel to think about how to improve that procedure to make sure each guests get the exactly seats and enjoy their food.
Christine
9.1
December 2024
Friendly staff and responsive reception staff. Well trained and performed good service recovery. The hotel was beautiful and free admission to Panmen garden, a scenic spot in Suzhou.
Pick up point is at level 3 for "di di" transport. Will be good to inform guest upfront. We alighted at the road side and have to figure out how to walk to receiption at level 3 lugging along our luguages in the cold late night.
Attractions
Pingjiang Road (Pingjiang Lu)
1.8miLingering Garden (Liu Yuan)
2.2miLion Grove Garden (Shizilin)
2.2miSuzhou Silk Museum
2.2miClassical Gardens of Suzhou
2.4miHumble Administrator's Garden (Zhuo Zheng Yuan)
2.5miSuzhou Museum
2.6miTiger Hill (Hu Qiu)
3.9miTongli Water Town
11.6miZhouzhuang Water Town
18miZhujiajiao Kezhi Garden
28.6miZhujiajiao
28.6miAttractions
Pingjiang Road (Pingjiang Lu)
1.8miLingering Garden (Liu Yuan)
2.2miLion Grove Garden (Shizilin)
2.2miSuzhou Silk Museum
2.2miClassical Gardens of Suzhou
2.4miHumble Administrator's Garden (Zhuo Zheng Yuan)
2.5miSuzhou Museum
2.6miTiger Hill (Hu Qiu)
3.9miTongli Water Town
11.6miZhouzhuang Water Town
18miZhujiajiao Kezhi Garden
28.6miZhujiajiao
28.6miAirports
Wuxi Airport
17.9miShanghai Hongqiao International Airport
43miNantong Airport
57.9mi萃英园全日餐厅
Cuisines
Ambiances
海天楼中餐厅
Cuisines
Ambiances
吴宫瑞面
Cuisines
Ambiances
Sun Ray禧禾意大利灵感餐厅
Cuisines
Ambiances
御宴(吴宫)
Cuisines
Ambiances
塔影咖啡
Ambiances
Location
Features
Availability
Location
Features
Availability
Kids' club
Restaurant
Indoor swimming pool
Outdoor swimming pool
Free Private Parking
Free wifi
Room service
Fitness center
Air conditioning
Hot tub
Sun deck
Tour desk
Terrace
Soundproof rooms
Personal trainer
24-hour front desk
Kitchen
Non-smoking rooms
Beach chairs/Loungers
Kitchenware
Kitchenette
Garden view
Elevator
Garden
Balcony
Free toiletries
Soundproof
Bathtub
Accessibility
Entire unit located on ground floor
Activities
Mini golf
Pool table
Tennis court
Tennis equipment
Bathroom
Bathrobe
Bathtub
Free toiletries
Guest bathroom
Hairdryer
Private Bathroom
Shower
Slippers
Toilet
Toilet paper
Towels
Bedroom
Linens
Walk-in closet
Wardrobe or closet
Business Facilities
Business center
Fax/Photocopying
Meeting/Banquet facilities
Cleaning Services
Daily housekeeping
Dry cleaning
Ironing service
Laundry
Entertainment & Family Services
Indoor play area
Kids' club
Food & Drink
Kids' meals
Restaurant
Tea/Coffee maker
Vending machine (drinks)
Vending machine (snacks)
Wine/Champagne
Food & drink safety
Breakfast to-go containers
Delivered food covered securely
Front Desk Services
24-hour front desk
Baggage storage
Concierge
Express check-in/out
Invoice provided
Private check-in/out
Tour desk
General
Air conditioning
Elevator
Facilities for disabled guests
Family rooms
Hardwood or parquet floors
Interconnecting room(s) available
Non-smoking rooms
Room service
Smoke-free property
Soundproof
Soundproof rooms
Internet
Free wifi
Kitchen
Dining table
Electric kettle
Kitchen
Kitchenette
Kitchenware
Microwave
Living Area
Dining area
Sitting area
Sofa
Media & Technology
Satellite channels
Telephone
TV
Outdoors
Balcony
Garden
Outdoor furniture
Sun deck
Terrace
Parking
Free Private Parking
Physical distancing
Cashless payment available
Contactless check-in/out
Room Amenities
Drying rack for clothing
Iron
Socket near the bed
Safety & security
24-hour security
CCTV in common areas
CCTV outside property
Fire extinguishers
Key card access
Safe
Security alarm
Smoke alarms
Safety features
First aid kits available
Services
Wake-up service
Spa
Beach chairs/Loungers
Fitness
Fitness center
Fitness classes
Hot tub
Indoor swimming pool
Outdoor swimming pool
Personal trainer
Transportation
Car rental
Public transit tickets
View
Garden view
From 15:00
Guests are required to show a photo identification and credit card upon check-in
Until 12:00
Pets are not allowed.
WiFi is available in all areas and is free of charge.
There's no age requirement for check-in
Come and go whenever you want
Free private parking is available at a location nearby (reservation is not needed).
Reservations
Call us for our best daily rates
+1-833-728-2041Child policies
Children of all ages are welcome.
Children 18 and above will be charged as adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
0 - 2 years
Extra bed upon request
$35 per child per day
3+ years
Extra bed upon request
$35 per person per day
The price in CNY has been converted to show you the approximate price in USD.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
The maximum number of cribs, extra beds, and children allowed in existing beds can vary depending on the option booked.
All cribs and extra beds are subject to availability.
Mastercard,
Visa,
JCB,
Diners Club,
American Express,
Maestro,
Cash only,
Greatwall,
Peony,
Dragon,
Pacific,
UnionPay
This property accepts cash.
When are the check-in and check-out times for Pan Pacific Suzhou?
Guests at Pan Pacific Suzhou can check in starting from 03:00 PM and need to check out by 12:00 PM.
Does Pan Pacific Suzhou come with parking?
Yes, there is parking available at the hotel, and it is free, private, and located nearby. There is no need to make a parking reservation.
What's the nightly rate at Pan Pacific Suzhou?
Room rates at Pan Pacific Suzhou initiate from $70. Yet, variations occur based on your room and date preferences. For exact rates, please insert your travel dates.
Which room categories can I book at Pan Pacific Suzhou?
The hotel offers a variety of rooms including Twin, Double, and Suite categories. Occupancy ranges from 2 adults to 4 adults with bed options such as Queen, King, and Twin beds. Smoking is not allowed in any of the rooms. Room sizes range from 344 sqft to 1184 sqft, with larger suites available for families.
What activities does Pan Pacific Suzhou offer?
Guests at Pan Pacific Suzhou can enjoy a plethora of leisure amenities. They can unwind in the indoor and outdoor swimming pools, or relax in the steam room and hot tub. For those seeking relaxation, the hotel offers spa services for a rejuvenating experience. Families can enjoy the kids' meals and explore the beautiful picnic area. Fitness enthusiasts can make use of the well-equipped fitness center. Additionally, there are two on-site restaurants - Garden Brasserie offering Cantonese, Chinese, Italian, Asian, and International cuisine in a family-friendly ambiance, as well as the traditional Chinese cuisine at Hai Tien Lo Chinese Restaurant. With these amenities, guests have ample opportunities for relaxation, leisure, and culinary indulgence while staying at the hotel.
Can guests use a pool at Pan Pacific Suzhou?
The hotel has two pools available. Pool 1 is an indoor pool and is accessible all year round, while Pool 2 is an outdoor pool that is seasonal. Therefore, the hotel does have a pool, with both indoor and outdoor options available at different times of the year.
Are there restaurants located within Pan Pacific Suzhou?
Yes, the hotel has two restaurants on site. The Garden Brasserie offers a variety of cuisines including Cantonese, Chinese, Italian, Asian, and International in a family-friendly, modern, and romantic ambiance. The Hai Tien Lo Chinese Restaurant provides traditional Chinese cuisine in a family-friendly setting.
Which payment methods are supported by Pan Pacific Suzhou?
Pan Pacific Suzhou provides several convenient payment options, including Visa, Diners Club, Mastercard, American Express, JCB, Maestro, Greatwall, Peony, Dragon, Pacific, and UnionPay. Furthermore, they also accept payment in cash.
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