It was a wonderful stay at the Banyan Tree in Lijiang. The villa was spacious, beds comfortable (but pillows could have been firmer, was rather floppy and soft), and all the bathroom amenities were great. My kids loved the netted playground area and we hung out there 3 times during our stay, despite the cold temperatures. The view of Yulong snow mountain from the villa was amazing. We loved the biscuits and fruit that were given during the turn down service. We ate at the Chinese restaurant twice and the food was very good. We liked that the hotel is so closely located to Shuhe Guzhen where we could shop and have our meals. It's amazing that there are craft coffee joints in all the old towns we visited. Between the hotel and Shuhe Guzhen are also many mini markets and also a fruit shop where we stopped by to get fruit twice. There was a wide selection of fruit, some we had not tried before. What made the experience an even warmer one was William, who helped us with our airport transfers, picking us up from the airport and sending us off. We left very early the morning of our departure, and he made arrangements to have pastries, fruit and yoghurt packed for us on the ride to the airport. He also took us on 2 day trips, one to the Yu Long Snow mountains and one to the Tiger Leaping Gorge. He brought us around and even thought of things that my 2 kids would like to do on top of our planned excursion. He took us to one of the wetlands to feed seagulls and the kids absolutely loved it. On the day we watched the Lijiang Impressions show, it was snowing and hailing, and William made sure we were properly covered in the rain coats before he left us to watch the show. So thank you to the Banyan Tree Lijiang and William for making our stay such a memorable one.

Better pillows please.

We were overjoyed the hotel upgrade our 2 rooms to suite. The staffs were very friendly and helpful.

the villa was nice and spacious compound greenery is excellent, good view of snowdragon mountain, excellent staff service

the food was very very average , not up to the star rating standard, also limited menu items and no western food in the evening, very disappointing

An exceptional resort. Majestic view of Yulong mountain. Warm and helpful staff. It was a memorable highlight of our Yunan trip. Will plan for a longer stay...

Cleanliness, great view, comfortable rooms, jet pool in the villa

Breakfast area is too small, hard to find tables, breakfast taste, quality and variety can be improved

This is a beautiful resort with an incredible view of the mountain. I would like to give a special thank you to Anna, who went out of our way to make sure that our family had an amazing stay.

High end villa and service

None

the room and the view are beautiful. the breakfast is good too. nice services from all staff.

The room is a bit cold at night.

Great view to Yulong Mountain (picture from the hotel room). Relatively spacious. Nicely decorated. Friendly and accommodating staff. We had to leave for the airport early on the day of check out and they started the breakfast 30 min earlier to accommodate our travel plans.

While nicely decorated, they can do pay more attention to details to make our stay more convenient. e.g. each villa has an individual garden with a pool, but there are no lightings to the main gate both from the room and from the common walkway. It was almost impossible to go to the gate, or unlock it without carrying a torchlight. There are also steps at the gate which is impossible to see in the dark.

Facilities and staff were great

The first bed we had was extremely uncomfortable and poor quality. Given the cost of the hotel this was disappointing. However, the team tried to make up for the experience and were very receptive to our disappointment.