Actually I was totally satisfied with everything we had in the hotel. I am the experienced traveller and visited a plenty hotels in different countries however in this this hotel had the most professional and friendly staff that I ever had. We had some questions and they all were always and fully answered. You do really feel yourself like your re at home. Especially I would like to mention Karen and Andry as they always try to help us, to give the advice and to solve all questions. We have a baby boy 2 years old and for us to have the comfort and safe stay is quite important, without any doubt we will return back to this hotel. The hotel also has quite good breakfast in the restaurant and as well you may buy the dinner there, it is definitely worth doing.

Hotel itself is beautiful, nice surroundings: lake, pool, main lobby, soda bar etc. Rooms are really nice, spacious bathroom , Philips hairdryer(2100w)(info for girls).

One main thing that we didn’t like was moldy smell in the room at first when we entered. Very strong, with AC pumping and being in a room for a while, you get used to it and it’s seems alright. But just heads up for people with allergies.

The villa comes with a small private pool with good privacy. It's well-designed, spacious and well-facilitated. The staff there are friendly and helpful. The environment and amenities are pleasant inside the whole resort. The breakfast and afternoon tea are good. The nearby restaurants and shopping areas are within walking distance.

The facilities are a bit old. The resort needs more maintainance. The Yalong Bay beach is a bit far away from the resort.

We were upgraded to a family suite so our room(s) was huge!

The breakfast could be better quality / choice. Although the public beach is only about 5-10 minute walk away, if you want to be directly on the beach…you’ll have to choose a more expensive option over the road. Also as with most of Yalong Bay options, if you want restaurants and bars, it’s a good 30 minute drive away from this area.

Very cosy and relaxing! Excellent breakfast choices everyday all staff welcoming and friendly. breakfast waiters one in particular made our stay extra special he always had a smile on his face and looked like he enjoyed working their. Manager recommended fantastic day trip and helped us with taxi very helpful team. thank you

A water machine In the room would be nice and a fridge that was more modern

Excellent staff and service. Young children friendly playground (under 2 years old).

Room for 4 adults with only one bathroom which is a bit inconvenient. Also, bathroom doesn’t have curtains to provide privacy. Very hard floor and can be very slippery with water.

We got an upgrade with our stay to a private Villa and we cannot express how lovely they are! Each Villa has its own little pool. We have to give a shout-out to Nine who is a staff member that was extremely helpful during our stay. answered questions, helped us find things around, kept our ice bucket full, etc. the whole staff was amazing.

Beach access is a bit of a trek. would be good if they had shuttles to the beach.

We loved it! The stuff was so kind and nice and willing to help! Room was perfectly clean and swimming pool was wonderful, water inside was amazing, total privacy!! We’ll recommend it 100% and totally going back again!!

great to have private pool, large room with accommodating jacuzzi and king size bed. Large bathroom, quiet and private. Staff were wonderful and accommodating.

While close to the beach with great activities, we still felt isolated, nothing within walking distance (shops or restaurants), City Center was 40 minutes drive away. Everything was far and required long taxi rides. Hotel only offered one restaurant with only buffet breakfast and dinner. Other hotels also had limited offerings so eating the same thing every day left us disappointed in terms of dining.

I managed to get an exceptional deal, and so I highly recommend that you keep your eyes open for when this hotel has special offers. These villas offer by far the best 'private pools' of any hotel I have ever been to. Honestly, sometimes private pools are basically bathtubs, but here you get a proper pool. If your emphasis is on alone time and relaxation then this is the perfect hotel.

When management are present everything runs smoothly, but other staff seem ill-trained. They are super friendly, and they try, but they clearly have no idea what is going on. Management needs to invest some time and effort in enhancing employee skills.