Staff were super patient and friendly while we figured out payment (didn't have Wechat and Alipay wasn't working for us). Staff offered late checkout as we were IHG members which was a godsend coz we were so tired. All smiles all the time.

Actually nothing much just that maybe we couldn't find toothbrush in the washroom but perhaps this was a green initiative.

The hotel was quite impressive due to its size and it had a prime location, close to the main city centre. The beds were very comfy, and the room had all the essentials. Also, we were amazed by the views of the city from the hotel window and the abundance of breakfast. It was delicious and had so many options to choose from of various cuisines!

The staff were very kind and welcoming but they didn't speak English at all (even at the reception). The only person who spoke good English was the concierge. However, we didn't like the fact he expected tips for just booking a taxi. Also, the room Wi-Fi was quite poor, and we didn't have access to Google, Facebook, or Messenger, but I assume it's not the hotel's fault, but rather the country specification.

Concierge guys that help with taxi and luggages, they rock. Always so helpful Breakfast is amazing

Reception staff and the housekeeper I accidentally left my iPhone charger in the room during the checking out. I came back right after couple of hours and asked if the housekeeper saw my charger, the answer was nothing was in room, they didn’t even check, just was busy doing their routine job.

The booking, check in and check out are easy. The staff is with good attitude and helpful. The facilities are in good condition and comfortable to stay in. The breakfast provided are with variety of choices. The surrounding of the hotel is quiet and peaceful. There are convenience stores and few restaurants around the hotel area. Near to Metro station as well.

Nothing. We are satisfied with the stay.

What I most enjoyed about this hotel is the joyful staff members, specially Ms Selena. She not only has a professional and formal approach but she also has a lively kind personality and a good sense of humour. Ms Selena answered all my queries with precision and a smile. It’s always good to see that in the morning.

Good location, helpful staff

language barrier, making communication pretty difficult. Unfortunately I am only fluent in English and yeah, the struggle was real Unless if English speaking customers are not visiting the hotel much, adding one or two fluent English speakers may help

Great location! It's close to a subway station. There are countless dining places around the hotel. The staff is friendly and accommodating. The hotel is well-equipped. It has multiple restaurants, a tea house, a hair salon, a fitness center, and a heated pool. I would highly recommend it to visitors to Shanghai.

The message shop was closed during the Covid-19 years. I wish the hotel could open another one on the property. Other than that, everything is fine with the hotel.

Location was good, quiet place, nearby convenient stores (Family Mart), 5-10mins walk to nearest Metro station line which is able to reach directly to city centre. Staff is friendly and very helpful, kudos to Alice.

The breakfast spread and food is good. The room is comfortable and clean. The lightings are good and bright as well. Check in and out is fast. The express check out is a good initiative.

The hotel wifi is slow and unable to access fast. The tv has less international or English channels like BBC or Al Jazeera. It will be good to have others besides CNN.

The facilities is very good The staffs are friendly and helpful Not too far from Metro station Food is okay

No one can speak English. I think as an International IHG Hotel should have staffs than can speak and understand English langguage