Excellent location, friendly check-in staff (especially the intern), room was clean

The hotel was very comfortable and close to all the main attractions of the city. The staff is nice and welcoming. The breakfast at the hotel is good, so many different foods to choose, both Chinese and European. Our room was cozy and clean and the bathroom too, with a big shower. At the reception they also have cards with information on how to reach the main attractions of the city, including public transportation needed. The staff at the reception speaks good English and they are very helpful with all type of necessity one might have. The wifi works great for those who don’t have an internet connection. Overall great balance between quality and prices.

Extremely helpful staff. Fanny at the reception took lot of trouble to book my tickets to the Shaanxi museum as well as ordering food. They don’t have a restaurant in the hotel (Good buffet breakfast is there) so dinner times I had to order from the app or go out. The app was all in Chinese so Fanny again helped to book food. She’s a very nice, attentive person. Even before I arrived also the staff helped a lot with questions I asked on booking .com messages. Mistakenly I booked 4 nights first but staff sent me a free cancellation link so I booked again with correct days without paying the penalty. Bell tower and drum towers are 3,4 minutes walking distance. Muslim street also with the drum tower area. I’d recommend to buy terracotta warriors souvenirs from Muslim street not at the terracotta warriors museum souvenir shops. I bought a small terracotta warrior at a museum souvenir shop for a 50 yuan but at the Muslim street it was 10 yuan. Good spacious room. Good amenities. Strong wifi. Comfortable bed. Absolutely loved staying here. Free laundry facilities, you can do your laundry without a fee. Room is cleaned up and made up well everyday. I absolutely loved staying here, I’ll do again if I come back to Xi’an.

Nothing bad at all. Everything was good.

Nice hotel in a wonderfully central but quiet location with soundproof rooms (at least we heard nothing- neither from adjacent rooms nor from outside; our room was out back overlooking a courtyard). Staff is very friendly and front desk proficient in English. Helpful upfront information without having to ask for it. Very clean and working air con (I am pointing this out, as the air con was neither working in the Shanghai Bund branch of Campanile Hotel (3 stars) nor in Beijing Legendale Hotel (5 stars), which is supposedly one of Beijing finest). We would happily come here again.

Instant coffee for french-style breakfast and the toast looked like toast, but was super sweet - all in all not the best but neither the worst breakfast. They do have a barrista coffee machine but is not operated in the morning (we have not been at the hotel during the day so we don't know if it was operated during any other time or if its just for "decoration")-but these are really minor complaints, if you want to call them complaints at all.

I appreciate the staff - Viktor and Nancy at the reception, both local Chinese were very attentive and helpful. They assisted with taxi booking since we didn’t have local SIM card. Even their colleagues whom couldn’t speak English would go extra length to translate and assist us with useful information and suggestions for places. Hotel breakfast was okay. Location is walking distance to the Muslim Quarters (food haven for halal). On the check out day, we were surprised that the hotel presented a small gift to my son on his birthday. Now that’s 5 star service! Overall would highly recommend this hotel to international visitors.

None.

Amazing location ! Short walking distance to the main attractions (bell tower/drum tower) we did everything by foot. Amazing staff ! Great English, so helpful, so knowledgeable..there is a board with mini help cards for each interest points around, so clever, so useful. Breakfast is great with plenty of choices and the breakfast room is very sunny which makes it a nice moment We used the free self use laundry service, greatly appreciated The area is quiet despite being very central The room is great too, comfy bed and everything needed

The bathroom insulation is terrible... you can hear top floor people shower and toilets... not so nice. But, you dont hear the room next door or corridor (weird)

The hotel is in a good location, a few minutes' walk to the Drum Tower, Muslim Quarter, Bell Tower, and City Wall. In spite of being in a busy area, it is set on a pleasant and quiet street with lots of mature trees. The room was simple but clean and well- maintained. The staff were very helpful, especially Ms. Vivi (who looked after my laundry when I had to leave for dinner) and Mr. Zhu Lin (who gave me many helpful hints on areas of interest around the hotel).

There is nothing to dislike but a tip about transportation. Although near to 2 metro stations, it may not be easy to locate the first time. It is best to take a cab from the airport or train station unless you are familiar with the area or walking with a small luggage bag.

The hotel is located in the heart of the old city near Drum Tower and within a few minutes walk to the Metro Line 6 Guangji Station, the popular well trafficked Muslim Quarter with a lot of food vendors offering delicious food, and Zhonglou (Bell Tower) Line 2 Metro Station also within walking distance making it easy to get around. My room was cleaned every morning, very comfortable and quiet at night. The Front Desk staff apart from Victor speak little to no English. Yet they are eager to help and do respond to questions that are asked on a mobile translator app. I had no difficulty communicating with them and they with me. There is also a small convenience shop that sells Hansen beer and other beverages and snacks which comes in handy at the end of a long day running around sightseeing.

Breakfast is not included.

The room is very tidy. The staff is kind and polite.. The breakfast is also very good. The chef is very attentive. I stayed for many days. The hot dishes will be updated and will not be repeated every day. I am very grateful to staff who is named June at the front desk for providing tourist information and giving us a detailed explanation. We have a better understanding of Xi'an's characteristics. In addition, his care saved me a lot of embarrassment. On the day of breakfast, I accidentally soiled the food table and left corn flakes all over the table and floor. At that time, he came from the reception desk and helped me take care of it quietly. I'm so touched. I'd also like to thank another cleaning staff for helping me. Thanks so much !

I found a room there has no replace paper towels and beverage supplies for two days because of long stay . However I forgot to bring my spare necessities when I went out this trip. I have to leave a message to fill up. . I’m really sorry.

Location - Reasonable walking distance from subway station. Not difficult to locate with the instruction from hotel staff. Room - clean & comfortable. Buffet Breakfast - Good spread & selection considering this is not a big hotel. Food was fresh & nicely prepared. Complimentary laundry room usage was good - DIY but good enough for us who needs to "refresh" our clothings in the middle of our tour.

Not much. Just some information for travellers who might be booking day tour that promise picking up at hotel....big tour bus cannot access the hotel entrance due to smaller roads surrounding the hotel area. So be prepared to walk out to main road (3-5 mins) for bus pick-up.