My stay was excellent. The room exceeded my expectations, in features and size. It was quiet and elegant. The breakfast buffet was abundant and delicious. The staff tried hard and was very helpful, even though I did not speak Chinese. I used the laundry and the massage service, and both were excellent. I would choose to stay here again. The overall hotel was nicer than the listing presented.

Unavoidable in most hotels throughout China: there was lingering smell of smoke in the halls, fortunately my room was spared.

Room was clean, comfortable and relatively new. Staff was helpful, we requested a late checkout due to late flight which the reception accommodated. The location is close to one of the park entrances, we walked there daily (~20 slow walk). The hotel is foreigner friendly, we were only asked to show two green codes, although we had our vaccination and nucleic test certificates ready with us.

Breakfast was alright, but nothing exceptional. In-house restaurant had limited food options for lunch/dinner, many items on the menu were missing, and the cooking was not great. No vegetarian options either. Given the limited options in the area outside of the hotel, getting lunch/dinner was a bit problematic. Loud music was playing outside every day at 6am, I suppose it was the wake up sound of some sort, but we did not quite appreciate it, as we weren’t planning on waking up this early - not sure, if this was arranged by the hotel, or by the city in general.

I would highly recommend this hotel. The staff were all incredibly helpful and spoke great English. The check-in process was very easy and they were happy to offer us a late checkout. We stayed in the deluxe king room and found it very comfortable. The bathroom amenities were clean and offered lots of complimentary toiletries. The beds were comfortable and room service cleaned to a high standard every day. The staff also noticed that it was my birthday during our stay and surprised me with a complimentary cake. Very satisfied and would recommend to our friends and family for future stays. Thank you for a wonderful time!

The breakfast was fantastic and the hotel’s location was close to the main park enterance.

There were no English speaking channels on the television. Only Chinese.

The hotel location was good, very close to the entrance to the National Forest Park. Also very near to Dragon Cave, and Baofang Lake. Grand Canyon - Glass Bridge, was ca 30 km from the hotel. The hotel organized English speaking Tour guide which help to discover Zhangjiajie park. We booked 2 rooms for our family. The hotel staff organized connecting rooms, which was convenient. The room and the hotel was clean. There is indoor swimming pool. The breakfast offers some International food, however with limited choice. Some of staff speak English.

There is restaurant at the lobby, however there is no separation to the lobby. It was quite cold in the “restaurant”. The water temperature at the swimming pool was to low. Due to this we couldn’t really enjoy swimming.

Hotel is well located 5 min driving from Yuanjiajie Avatar mountain. Breakfast offer a good variety of food

Few options for dinning, Muslim restaurant was closed

Friendly approach and located close to national forest and Baiden lake. Though far from city and airport.

Staff went extra mile to accommodate our dietary needs as we are vegan and don't even eat egg. Special mention about the Chen, Livida and tour operator.

The breakfast is top notch, one of the best in China. The location is fantastic, right beside the theatre and within walking distance of many restaurants, massage and the park's East Gate.

The hotel exceeded our expectations, but we were annoyed that both the indoor and outdoor pool were closed at the same time. We took our bathing suits in hopes of going for a little swim.

Thanks to Boona (spelling?) on reception, we received a complimentary upgrade to a suite room which was very big and comfortable!

The breakfast wasn’t great quality, and understandably gets very busy and chaotic during peak times. The spa / swimming pool wasn’t very clean, and you had to wait over 30 minutes for them to switch on the sauna and steam room.

The staff were very professional and helpful.

It's pricey (and the breakfast isn't particularly good).