The staff was great. They were always attentive. The manager was very nice and helpful. We were leaving for 2 days to Santa Marta and he helped us with leaving our luggage at the hotel and getting our week of clothes washed. The breakfast buffet was amazing. The hotel is very clean, modern, and centrally located. In addition, we felt very safe because each guest's hotel key will only work to go the floor their room is on and the public areas, NOT the other room floors..

N/a

The hotel's location is truly unbeatable. Situated in the heart of the city. The rooms are consistently well-maintained and spotlessly clean, creating a comfortable and inviting atmosphere. The housekeepers are friendly and accommodating, always going above and beyond to ensure that guests have a pleasant and memorable stay. The restaurant is a real standout, with staff that are not only attentive and kind, but also knowledgeable about the menu and able to make excellent recommendations. Overall, this hotel is a fantastic choice for anyone looking for a top-notch experience.

I want to suggest that the glass windows in the restaurant and the pool be better maintained to enhance the beautiful view. Additionally, I would like to recommend that the treadmills in the fitness center be replaced or repaired for a more comfortable workout. Overall, I had a great experience at the fitness center.

The staff was professional welcoming and courteous. The room had a great view and was very clean. The hotel was quiet and in a good safe location.

There was not much to be disappointed in. Only minor items like the key card stop working, which the front desk staff fixed easily. And breakfast eggs always undercooked but these are incredibly minor things.

Great food and facilities. Very convenient location. The room was very spacious and the room service was great. The front desk staff is very friendly and the restaurant service very accommodating and well priced.

I used the hotel's laundry service to get a suede leather jacket cleaned and they ruined it. Although I asked the hotel manager if the laundry company knew exactly how to deal with that kind of fabric to what she replied positively. To my surprised they stained the jacket and ruined it completely. The manager didn't respond promptly and I ended up with an expensive and damaged jacket. I would like to comment that the managerial skills of that manager are very poor and made my experience very unpleasant. I had to purchase from my own pocket the same expensive jacket and with no reimbursement whatsoever. DO NOT USE THE CLEANING SERVICE FROM THE HOTEL

It was the best stay we had amongst 3 different hotels between Barranquilla and Cartagena. Cleanliness, comfort, location and breakfast, all items with full delivery. Excellent place to be. Will go back to the Holiday Inn franchises anywhere in the world. They even have a lounge with working computers which was very handy for me.

Everything was exceptionally good.

the cleanliness the peaceful atmosphere The staff is friendly and always willing to help. Our housekeeper was very good

The breakfast needs to be updated most days eggs it needs international choice . A slice of Bacon or pancake would be good. The water for the coffee or tea is usually very cold. More staff who speaks English .

The hotel is kept in very good condition, it's clean, the typical humidity that hits the area hard does not seem to be affecting the building structure or the overall furnishing throughout the place. The staff is attentive and very kind. The beds are comfortable, guests get several pillows and blankets, the shower was amazing as well as the privacy and security offered by the hotel staff

Breakfast should be served until 10 am instead of 9:30 am. For many of us that 30 minute window makes a huge difference. Also, there should be unlimited coffee available in the rooms to use the small coffee maker. Each pod makes only a 4oz - 6 oz cup of coffee, so one pod per guest per day is kind of a tease

Location, service, incredible breakfast. The cleaning ladies do a great job!

Getting out of the parking building can be a pain in the back. Specifically on weekends and after 10 PM, you need to find the machine to redeem your free parking ticket and it's not easy and there are no signs that would guide you there.

All expectación met.

Snacks, water and others beverages on the lobby's vending machine found way over priced. Example, water bottle price on the market is about $.50 dollars, price inside hotel in the snack machine was $2.0 dollars. Taxi fair inside hotel was also higher when requested at the lobby. Other than that , no complaint.

My stay was very good, staff was very attentive to my needs, breakfast was good but food was not as warm as it should have been. Pool water was very cold but nice. I would recommend this hotel for short stays.

Breakfast was not warm enough