The cleaning service was excellent and the girls at the reception were very friendly and the man on the night shift was very attentive. The only thing I didn't like was that the room didn't have a safety box and also had to ask for a fan. because on nights sometimes is realy hot didn't have an iron at the time, never told me that parking and breakfast were taken at another hotel . but it's not that far away, if you have several suitcases it's not comfortable to carry them to the car but they do help you if you need the service. Otherwise it's very well located to the main square and the restaurants.

Staff was very nice and helpful for the most part, and the restaurant and breakfast was really good too, the food and fruits were very fresh and we really appreciated that

They should be more specific about the costs and requirements for bringing pets, the additional cost wasn't specified, the staff told me he would talk about it with the ones in charge and that depending on what they say they wouldn't charge it, it was charged it in the check out without any other explanation than "you have the pet cost pending" (it wasn't pricey anyways) but I consider communication very important, alsothey wanted to charge it in cash which I refused (it doesn't make sense because I payed everything with my credit card - why is that different?)

It’s a gorgeous house converted into a hotel. Rooms are large, bathroom / shower clean and recent. The staff is super nice and friendly; check-in and check-out were smooth. The location is perfect, just a few steps from the Plaza Mayor with its church and restaurants.

I found two minor invonveniences. They don’t have the breakfast restaurant on site, we have to go to their sister hotel located just 3 minutes away. There is coffee and water available though! As it’s an old colonial house, there is virtually no sound isolation. From the rooms you can hear everything happening in the patio, hallway or the street.

I really liked this little character-filled hotel and my lovely room with balcony and fabulous bathroom. The room was quite small (bathroom quite large) but had everything I needed. The bed was super-comfortable and pillows, linens and towels of a high quality. The staff were very friendly and always greeted me with a smile. The location is very central to everything. I saw other reviews complaining about the walk to the hotel, but this is same as many others and if you want the central location, it's not enough to complain about. Likewise, I didn't see an issue with the very short walk to the other hotel for breakfast; it was kind of nice to mix it up a bit.

The balcony was nice to have, but was very small and can only really be used to stand and watch up and down the street. I guess this is in keeping with the building style though. Given the location, it was a bit noisy at night, but nothing too bad; besides I was out in the evening contributing to noise for other hotels! :-)

All was good. We had a room with balcony so it was nice. The property is half a block from the main square. It feels secure. It is well illuminated. The tub hot water works. Bed was comfy. I did not use the tv but it was big. I did not use the wifi.

I cannot think of anything. Maybe an extra table would be better to put the luggage on top. But overall, it was a great stay.

The hotel website did not indicated that breakfast was included so we had breakfast on the road. Once we arrived to the hotel we learned that two hotels (Campanario de La Villa and Campanario Real) are a consortium with Hotel Jardines de la Villa (where we stayed) and we were informed that breakfast and the swimming pool were availbale at the hotel Campanario de la Villa.

I wish the hotel would be more flexible with the check in time as we traveled three hours to get to Villa de Leyva and were ready for some down time. We knew that our room was available because the doors of the unoccupied rooms remain open and we sure would have benefited from being able to rest for a little bit before starting with the planned tours and activities around the city.

Great staff, very close to the main square. Luz, the lady who helps out in cleaning and many other things, was very nice and helped us fix an issue very quickly. María also helped us get to the parking spot very easily. People in Villa de Leyva are generally very kind. The hotel is part of a three hotel network, so you have to go to the bigger one to get a very nice breakfast. We enjoyed everything!!

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Location of Hotel Jardines De La Villa couldn't be more perfect, we have traveled as a big family of 10 and with elderly it was easy to walk everywhere. Beautiful building, with the open courtyard and rooms around it, It has a nice rustic feel but it's well maintained and very clean. There are also coffee/ tea and drinking water in the courtyard. Rooms are comfortable with nice bathrooms and powerful showers. Breakfast is served in nearby sister hotel 5 minutes walk and was excellent. Staff is a highlight! Tania was taking care of us from the moment we arrived going above and beyond to accommodate our needs, so lovely, thank you so much! The whole family loved the place and would stay again when visiting Villa de Leyva.

Because it's such an old beautiful building and windows in most rooms go into courtyard it's important to be mindful that sounds carries very well, better bring earplugs for light sleepers if staying at the weekend. Rooms are a bit dark but since we were out most of the day, we didn't mind.

Hotel very beautiful and clean, Location is perfect, staffs so helpful, Breakfast at the other place but very close.

A little noisy at night cause close to Plaza and bar，after midnight gonna be okay.

Small but cozy hotel. Nice tidy rooms (average size) - ours faced the street and had a little balcony. Great location just around the corner from the main square. Very friendly and accommodating staff. Breakfast was included - great selection, delicious.