Breakfast was Excellent with all dishes and sides you will need for a fmailiy. I used a car with free parking that was perfect in order to go out to the city and back. Also the executine lounge was perfect closer for "hard" time with the kids.

1. The room can be higher maintaned (we had one broken shower head). 2. We had to put a 100 euro as deposite. At the end we should had to get it back but we got 91 Euro, They told us 9 euro for city tax and services. Nothing was menthioned at the order or check in about this. This is why I reduce the value for money.

Fantastic breakfast, great facilities for children in the hotel Room size was ok, children loved the bunk beds Aqua park access was a huge bonus and kids loved this!

Having room cleaned, towels changed and bins emptied was inconsistent and some days our room was left. With a young baby we needed the bins emptying at least. The selection for evening meal buffet was disappointing so we often ate out as it was cheaper and more choice. The water park was brilliant but we felt the daily entertainment could have been displayed somewhere so we knew when and what was going on. The bits we did catch (live dancing, games, laser show through the water fall) were fantastic.

Regarding the Hotel: First, Their staff (specifically their reception team) are really kind and fast to give you what you want! There is a Liveable Loby It is a well located place (a calm atmosphere far from the city's pollution. Specifically, their breakfast service is really admirable.

First, their parking lot was not as it was described in booking.com and located far from the hotel entrance. Second, our room does not have a balcony or even the possibility of opening the window. Third, their waterland was too busy with a lot of unclear way going to in or outside. AND THE MOST PROBLEM THERE WAS THE LACK OF LIFEGUARD THERE!

If you and your kids like having fun in water, this is for sure the place to visit. We enjoyed the super easy access to the facilities and extended opening times. The hotel is nice, but the waterpark is SUPERB and we could have easily stayed a few more days! :-)

The staff is professional, but a bit serious at times. As a hotel welcoming people from different countries they might still invest a little bit in customer relations, smiling a bit more, putting families at ease etc. Such gestures could enhance the entire experience for the visitors, but also for the staff themselves. Mind you, they were not rude at all, just coming across very serious. The rooms were good and the pirate theme was awesome, but overall the rooms could use a little attention to make it look a bit fresher and well kept. Overall they have done a good job though.

Exceptionally helpful staff. Electric clothes dryer, aqua park access, close to shopping center, spa rituals for kids.

People smoking next to the entrance, small variety of fruits and vegetables in breakfast menu, no electrical outlet in the bathroom next to the sink, week hairdryer. Few years ago there was an aquapalace shuttle bus which was punctual, near to the hotel and free of charge for hotel guests. Now if you need to visit Pragie you either need a car or have to pay for unpredictable public transport buses...

An excellent hotel with a more than amazing water park!!! The family room was excellent and very comfortable for a family of 4! The breakfast was more than excellent and full of a huge selection of dishes, so that everyone enjoyed and was satisfied!! In addition, there are excellent restaurants in the complex and shops for an amazing shopping experience!! The water park was simply stunning, clean, tidy and full of slides, water facilities and pools for all ages!! Very high level saunas and jacuzzis and again there are so many of them so there is room for everyone in the park!! Outside the park and the hotel there are at least 3 shopping centers that we were able to visit and they are within an 8-minute walk from the hotel.. great restaurants and of course McDonald's and KFC and pizzerias that the kids love so much!! The hotel and the water park are a 25-minute drive from the center of Prague, so it's easy to get around by public transportation or a rental car!! We will definitely go back there again in the future!!!

Breakfast was excellent, the facilities of the hotel suited for kids, small playground, pools for small kids. You can stay here for few days without living the hotel. You have 2 options for parking - under the hotel with direct lift to the rooms 13E or without a direct access to the hotel foe cheaper cost. You have few restaurants in the hotel. we had a small step for kids to get higher in bathroom

The room is pretty small, we didn't get the room cleaned for the 3 days we stayed- maybe staff came when kids were a sleep (2-4 pm).

The breakfast was really good, a lot to offer, the waterpark access was really great. I would recommend this hotel a lot. A good combination of waterpark and nearby parks and shopping/groceries options if you need them.

We had an unpleasant urine smell in our bathroom during the entire stay, and though i've approached the reception with this, the smell remained. Also, the hotel may add additional facilities for leisure for non water activities, in the evening, it can add a lot, especially for families that stay many nights at the hotel. Also - very small fridge, and no tv channels for children - a bit unbecoming for a kids centred hotel.

The complete staff was very helpful, friendly and communicated well in English. It was very easy to get to the Aquapark from my hotel room. I was able to connect my laptop to the TV in my room with HDMI cable and use it as a monitor (HDMI cable is not included in the room equipment). Air-conditioning worked well, it even automatically turned off when the window was open and turned itself on when I closed the window. I could see through my window how many people were in the Aquapark Coca-cola relaxation zone.

Breakfast was OK, but very few vegetables and no fish. Last 3 nights between 10 pm and 1 am it was noisy at the corridor in the area of rooms 260-280. One group of people occupied 3 rooms there and kept the room doors open, walked between the rooms and talked loudly, despite my requests to stop it. One morning there was some noisy renovation work going on about 8 a.m. It was very difficult to set the proper water temperature at the shower. Satisfaction survey was available only in the paper form, could be also on the hotel webpage. I was not so easy to get to the center of Prague by public transport and at the same time the free shuttle bus that used to run between Aquapalace and Prague center (at least in 2019) was not available any more in 2023.

Clean room, good breakfast, very good aquapark. Everything was great except a small issue with refrigerator.

I booked the apartment with refrigerator and expected it's in my room ( I had printed document with this info), but the hotel changed the rules and removed the refrigerator from the room. I asked about this on the reception and they gave me a pack of ice. It's better than nothing but not exactly what I expected.