The hotel is very nice, the reception staff are exceptional. Jitka and Theresa were very welcoming, which is so nice after a long drive from the airport. They were also very helpful knowledgeable regarding the local area. The hotel feels very open and spacious with nice Decor. The restaurant was also very good, as were the staff, I think its a constant theme throughout the hotel.

My room could do with some updating, wallpaper was peeling in one location, the AC was very noisy. Small things really, it didnt have a negative impact on my stay.

The rooms are spacious, staff very helpful and truly sweet. We had couple requests and both were met. It is a clean place, with excellent breakfast buffet. Every room has Nespresso machine, they also serve the same coffee at breakfast. Over all we were very happy!

Inconvenient late check in due to large group checking out before us, should have been revorded by little discount, perhaps for breakfast or recognized otherwise. It's these little things that make huge difference.

Location in city centre is most convenient! Hotel is spacious and offers parking place. Tasty breakfast and nice staff were also highlights of the stay.

Room may definitely benefit from slight restoration. Dark wood, dark leather armchairs and room decorations are outmoded.

Very, very nice clean hotel, huge rooms, helpful staff, Restaurant was amazing, delicious food, highly recommend!

Keep doing this way, the hotel is perfect!

breakfast was amazing,

Excellent. Very nice.

Liked everything.

breakfast was perfect

Breakfast was rich and tasty. Hotel location is excellent, walking distance form city centre

Room

Receptionist

I was in Baltaci several times. They booked me the same room which I really appreciated. Room was clean. Staff at the hotel reception was OK.

Staff during the breakfast, breakfast in general. Poor selection of food during the breakfast, flies on the food. Hotel confirmed that if they do not have enough people (hotel guests) they do not prepare breakfast as usual. They prepare it in the back and bring it to each guest individually. Not so many options in that case. It was good hotel before, but now I can't recommend it due to problems with staff (they are laughing behind your back if you want smth from them). Breakfast staff made my stay there unpleasant. Director of the hotel as well. She approached to me during the breakfast while I was eating and started to talk to me loud about my complain (one guest had a breakfast at the next table and had to listen to what she is talking about), but I did not complain to anyone. It was all just because breakfast staff pointed me that I was not OK with the breakfast, because they saw it and they had a feeling! Maybe they should take care more about the guests, not to prepare the coffee for themselves during the breakfast, check if everything is prepared, there was spoon missing in the basket with a bread and I did not wanna take it by hands, so I asked them to bring it. It was totally unprofessional there! The hotel was sad in general, not so many guests, breakfast staff including young people from the local school who had a training there, were laughing behind the desk. Unfortunately there are not so many good hotels in Zlin, so not too much options where to stay if you wanna have some comfort at least. But due to this experience I'll never book the hotel again.