The hotel staff and services are excellent. They helped us wherever we needed.

The pool tiles are a bit rough and easy to get small cuts on the toes. The rooftop bar a quite loud night as well.

Great pool with floating mats and inflatable obstacle course; the pool was reasonably clean with the occasional flower or leaf floating by, but no big issue for me. We spent 3 days in the pool for several hours a day with our child and it was great. Rooms were clean and the bed was very comfortable. Adequate dining options with more restaurants in the adjoining Samasta Village. In-room dining service was fairly quick (about 30 mins for 3 main courses), and any room service requests (eg to top up lotion) were met promptly. All the staff were wonderful and attentive, they made our stay very enjoyable!

The shower stall looked a little tired - some old water stains / mold in the corners where the wall meets the floor - I mentioned this to a customer service representative when she approached for feedback, but I didn’t notice any difference when I returned to my room later that evening. Not a deal breaker overall, but it would have been really impressive if the shower stalls are maintained in pristine condition as it reflects the cleaning standards.

The staff were great and very welcoming the room we eventually got was nice and not too far from the restaurant and amenities. The room was well maintained and a good supply of water.

Don't fall for the "We have given you an upgrade" trick. They tell you this then place you in a room nobody wants. Ours was a ground floor room looking straight onto the pools so everyone was looking into the room. Absolutely no privacy. The buffet breakfast was nice, but was not as good as previous years when we stayed with Western and other resorts. The reception staff do the hard sell to get you to join their Movenpick site. Not what you want when you first arrived.

The staff were absolutely kind and helpful. Breakfast each morning was amazing. Variety we have never seen before catering to all nationalities. The pool areas and reception are just amazing! The shops and eateries on-site were a bonus along with nightly balinese dance performances in the village quad. Don't miss the chocolate fountain each day in the lobby Cafe from 4 to 5 pm. Yummmm

Restaurant meals were expensive for what we got. Suggest you checkout the restaurants down in the little village area. The beds were hard and Pillows uncomfortable, although the staff were helpful and supplied us some alternatives.

Breakfast was good, quite a variety including halaal options. The pool and kids activities kept my lil one entertained for hours. The rooms were spacious, modern. Cute little village style shops and eateries outside. We loved chocolate hour at the hotel. Also ate divine sushi at the restaurant in the hotel.

walked to the beach close to the hotel, not the best beach Bali has to offer.

Incredible property, very grande! We enjoyed this resort with our two young children and it's tailored for families. The resort grounds are beautiful - so many pools and cabanas to choose from! The kids club and pool slides were a huge and a hit with our kids. We will definitely be back. Chocolate hour was a very nice touch! The resort is secluded from the hustle and bustle but we personally enjoyed that.

The resort is huge so expect breakfast can get quite busy. If you'd like to avoid the crowds try and head to the buffet much earlier.

The property was very family friendly and there was lots going on at the hotel which made it very fun. The staff were really kind and helpful.

We had booked a king bed. Upon arrival, we were told we had a twin bed despite paying more for the king. After proving we did pay for a king, it then took nearly 2 hours to prepare the room and we didn’t get to check in until 5pm. We were given an afternoon tea for the inconvenience however, this shouldn’t happen at a 5* hotel. As check in is already 3pm, we felt we missed out on part of the day. The kids pool slide and play area is very old and looks like it’s falling apart. The buggy service from Jimbaran beach stopped at 6:10am meaning you had to miss the sunset or stay and pay for a taxi back to the hotel.

Excellent facilities, staff were very friendly and polite, room was a good size with balcony over looking the pool area, restaurant was fantastic, great variety of food for breakfast, great location, close to beach and seafood restaurants. Quiet, bed very comfortable and had everything you will need.

I thought it was a bit expensive compared to other Hotels in the same area which had the same rating and facilities

The hotel has everything to offer especially for children. It's clean , fantastic Kids Club and Pool Bar

The staff needed to provide more love, the check in process took 30min to be served and felt rushed that we didn't even know where breakfast was in the morning. More love is required across the board, expected more from 5 star hotel especially that is so isolated.

I loved everything about this property it was magical so much to do absolutely stunning everywhere you look. Staff exceptional food exceptional the most amazing resort we’ve ever seen and such amazing value for money. Friendly staff clean rooms amazing kids club perfect for family’s we took our two year old son and he had a bawl the list just goes on and on.

I have absolutely nothing bad to say about this place at all the only bad thing would be that I only got two nights wee will be back for sure thank you all so much