The location was great, very close to the airport just in case you have to travel and need to saty close. The room was very clean! Unfourtanetely the breakfast at 8:20 am in the morning was almost finished and nothing else were added, even no personal helping with it were there.

If you have somebody helping in the area of breakfast could be better. Or Probably you can help more if you sell breakfast with more options and well served.

We are a family with two teenagers. We had an overnight in Houston on both ends of our recent spring break vacation. We stayed at a higher rated chain on the way to our holiday and it was just terrible. So I changed our reso for our way home to the Sleep Inn and it was a world apart - the clerk was cheerful and helpful, the rooms were spotlessly clean, the sheets/bed were comfortable and the shuttle service was prompt and easy. We left too early to experience the breakfast, but I would make this my 'go-to' stopover if I ever revisit the Houston airport and area (the food cart and Jack in the Box were great for late night, hungry teens too!).

Nothing. Great job!

Amazing and Fantastic hotel!!! Hard working family run establishment means that there is attention to detail. They and their obviously happy, polite staff keep the hotel cleeeeeeean!!! I mean spotless!! I'm doubtful they could even tolerate the thought of uncleanliness in their establishment. You will not even see bugs attempt to fly in here, its that clean!! My room was large with aircon, microwave, quiet refrigerator, TV and very decent speedy WiFi. The bathroom is huge, with more towels than I have in my house. My bed, the best nights sleep I've had in a long layover ever!!! Actually better than my bed at home. There's a gas station and 24hr drive in "Jack in the box" next door to the hotel if you arrive late at IAH as I did with no alternative. And yes they will serve you if you walk to the cashier window. Otherwise there's similar a 12 minute walk away, whataburger etc. Nonetheless even with these places next door it is tranquil there. Silent!! Now about my late night arrival.... I called the hotel for a shuttle bus around 1130 pm and the wonderful girl at reception had it arrive and wait for me at IAH within ten minutes. The driver, couldn't contact me on my British number, so my fault, but he knew my name when I found the bus. So 10/10 for experienced staff and solid communications. And dont forget this was the night of the -10°C windchill. Following day, again the wonderful girl at reception allowed me a complimentary later checkout time, so that I could "kill" an hour before my flight, she got me a shuttle bus and the driver was all about getting us to IAH on time through all the Christmas traffic, while keeping us entertained with the most wonderful Texan "parler" which is my favourite thing in the world to hear... Honestly for what I did pay at Sleep Inn I have been used to far less hospitality. Would definitely book again just to be treated with that kind of dignity as an economy traveller.

Nothing.... Dont book anywhere else you'll probably regret it!!!

So, we thought the location was not ideal due to there not being good restaurants nearby that we could walk to. The breakfast was really bad. The juice machine didn't work. The coffee machine's door kept popping open, white bred? Really? Otherwise, we thought the hotel was perfectly adequate. We would suggest that tissues be supplied in the room.

The breakfast was nice, the room looked great, all seemed OK. The resolution to one of my concers, (below) was off the charts special.

The TV did not work, although it was late and I neded sleep, that would have been nice. Also, the Shuttle, whch was the main reason I booked that Sleep Inn, left without me twice. I got a little upset and the gentleman working, both late at night and early called what I thought was a cab. I started imagining a 50 dollar cab ride, even as I was sharing it with another guy that also had been left behind by one of the Shuttle drivers. As we made the very short trip to IAH, the airport, the dude dropped us off and we both realized the gentleman at the hotel desk had simply booked an Uber. Wow, in retrospect., I was embarrassed for reacting the way that I had back at the hotel lobby. CLASSY.

The room was nicely arranged, clean and cool. Only the person in the morning was a little bit not helpul with basic stuff like calling the shuttle. I told him 11am and when I got there he said the shuttle is gone, It was 10;30am. IK asked about the distance to the Amtrak Station he didn't know and did not do an effort to assist. For the rest, all fine.

Location and 24-hour airport shuttle make this an excellent choice for overnight stop when making flight connections. Price us good, it's clean and comfortable. Definitely my go to stop over.

It's a shame you can't access at least cereal and juice at the breakfast bar before 6:30. The cleaning solution smell was a bit overwhelming at checking but had dissipated when we returned from dinner.

Comfortable bed and clean environment

Staff did not assist with my concerns and I felt brushed off. He AC was blowing hot air and I informed 2 different personnel. (Shift had changed). I went to front desk and sat waiting while he attended several persons checking in. Waited for 20 minutes a d I left and went back to my room without the assistance. My room was warm and no fan and no ventilation so 🤷 imagine that!

the location is amazing. so close to bush airport. within walking distance there is a large gas station, Jack and the box, and waffel house. the staff was super nice and we had a good stay. we have plans to stay again in December.

nothing it was a good stay.

Free transfer to/from the airport. Spacious room. Everuthing was perfectly clean. Great breakfast - waffles, cereals, muffins, yoguts, toasts, butter, jam, coffee (just no eggs). Would definitely stay again.

The only minor issue was with the transfer back, the convenient time was full, so we has to take very early one and It arrived 15 minutes earlier, so breakfast was in a rush