all went very well! one complaint..i have to wait until midnight to go to sleep as the entertainment which seem like it was for the elderly was just outside my room and the music was extremely loud! i will definitely come back but not to that wing of the hotel. If the entertainment (show) which is excellent, is necessary, by all means "show must go on" i just need to be on the other side, so i can go to sleep..the food and service to by far the best! thank for a great time..be back soon

my room was next to the performance show with very loud music and i have to wait until midnight to go to sleep.

The restaurant area is spacious with delicious food to eat. You can have meals all day long. Between the main ones, you can have burger and fries at the pool bars. From the hotel you get straight to the beach. During weekends can get sickly crowded but during the week is mostly clean and gorgeous

There was a construction next to the hotel and we experienced terrible noise from our room

Location was great also pool, food, staff was excellent

The front lobby desk it seemed were not informed enough could use improvement with better training also the housekeeping could use improvement due to bath towels removed from room and not replaced I had to go to front lobby desk and request bath towels twice only after my 2nd visit to front desk I received towels in a timely manner.

the property is very nice and comfortable the location excellent and that make enjoy our stay

The food was very good in the buffet area but when we tried to had dinner a la carte 2 night friday and saturday it was a disaster. Friday we were supposed an italian dinner and the food was very bad nothing to see with italian food and the day after it was mexican night but we had to wait more than one hour without receiving any food and then we left because we were tired to wait. If they want to offer this service they have to improve it definitively.

place was perfect, beautiful ocean, very good location, every each employee was nice and gentle, special bartender mr.Roman wonderful place

yess place need upgrade and maintenance, owner or company need spend little money, if you respect yourself you have to taker your business

All went well. I liked the scheduled breakfast Lunch and Supper. I liked the fact if I miss any of the preset meal time, there is always the snack bar I can rely on. I liked the off the beach rinsing stations.

I did not like the flatness of the soap. I could hardly hold it in my hand. I wish they offered a washcloth that I like to use to scrub my body throughout.

The room location was very good, close to everything. The food is very good and varied. The beach was steps away from the hotel and was kept in excellent condition.

The evening shows should be more varied. The daily charge for the use of the safety box at room plus the payment of a deposit for its use.

We only stayed for 2 nights, totally unplanned within our trip, but for this length of time it was superb. we booked the sea view room, which was fairly big with two large beds where we could easily fit 2 adults and 2 kids. yes, as someone noted, the facilities are a bit outdated, but it was completely fine and reasonable. nothing could compete with the price. we booked literally last second and paid 100 usd/night for a room (=4 people). we needed urgent medical attention for our son who got sick and could visit the doctor who was working in the hotel and helped us despite some insurance issues. food was also fairly good for the price, i could choose even as a vegetarian, there were always plenty of fresh fruits and veggies on the offer.

don’t expect any quality drinks on the bar. the walls of the rooms are paper thin, you can literally hear every whisper next door. we were quite unlucky that the couple next door got intimate the first night and we could hear every single detail of their night. i wouldn’t want to probably stay here for the whole vacation but for the two nights it was a perfect break in otherwise busy travel plan.

food, facilities and the beach

At checkin they demanded to be paid in cash or with the exact physical card that was used for the booking. They refused to charge the card on file and asked for the physical card or cash. I booked the vacation as a present for my parents and they didn’t have my card with them and hotel refused to charge me nor cancel the booking saying they will CHARGE the penalty. Why you can charge the penalty and not the actual stay? After 3 hours we had to get cash and pay as is. Rather than that it was great.

Beautiful location, security wonderful, friendly staff. The all-inclusive food buffet was amazing hats off to Ramon Aybar for being so responsive to food requests I really Enjoyed all the Fresh fruits, and fruit and Vegetable carvings The theme nights for exceptional loved the Mexican Buffet a big improvement with the quality of the food as well

No elevators