Choices for food are excellent with 6 different cuisine restaurants and a buffer hall. There is also a decent cafe within the hotel. Staffs are very friendly even though their English is not the best. They would find a nearby colleague to help with the conversation more often than not. There are many pools; each with a bar hence I did not have to go far to grab a drink. The snack bar is also convenient for quick bites and its location is perfect; right in the middle of those pools. Pools are also shallow enough so kids can safely play in. The hotel also has a small beach. The sea water is clean and there were many beach reclining chairs to enjoy. My room is spacious for a family with 2 small children. There are organised activities everyday to try inviting guests to be involved and have a good time together.

The sofa bed in my room should be improved. In particular, the mattress was far too soft and it wasn't comfortable.

We had a penthouse room with the rooftop Jacuzzi. The property was very pretty and the Lobby was my most enjoyable area to relax and hang out. However, the music is only ambient like getting a massage vs music with some bit of energy to at least groove along.

The restaurants and food selections were very boring and average at best. The pool music was not a party energy during the day. The entertainment at night could have easily been much better with just the addition of a DJ in the sports bar. But, any higher energy music was changed for lower energy music. Very disappointing. The overall energy of the Resort was too low day and night compared to other resorts in Punta Cana. Also, the train transportation service was very some timey at best... We ended up having to walk with our bags to the lobby area to leave, because of the poor transportation organization.

The staff was amazing and the property was beautiful. House keeping came everyday and refilled toiletries and mini bar.

They were too pushy about giving us a “tour” that they said would take an hour and included breakfast but it was only to get us buy vacation packages. They’d call our room everyday and even tracked us down until we agreed to do it to get them off our back. Plus they have other local vendors that bothered us every time we’d go to the buffet as well. The beach was very dirty and no one was able to go into it.

There was no service at the Buffett. No water, no coffee, no wine unless you were prepared to work hard for it

The facilities are great, the slow river, the kids waterslides, the beach, the lobby is an awesome place to relax, absolutely stunning architecture and decoration.

The resort is nice, in Uvero Alto, a bit away from Bavaro. Lots of pool options and water activities for children. Several bars throughout the resort. The rooms are comfortable as are the bathrooms. The staff was friendly and work to keep the resort clean and running well. Only had the food in the buffet restaurant, couldn't get reservations one night and missed my reservation the second night. Nightly show was pretty good. This was my second visit there.

Would be better if you didn't need reservations for all the restaurants, a burger spot shouldn't need reservations.

What I like about the facilities were that it was very clean!! As soon as we arrived everyone from the security,bellboys receptionist , and the bartenders at the Lobby bar were extremely friendly & welcoming! we also had a Booking.com concierge that would call us to make sure everything was going okay! His name is Antonio Martin.

What I didn’t like about the property was that the selections at the buffet needs to be more fresher! Sometimes the mangu was super dry or old. That also happened with the neat! The selection in general was limited! So at times it was hard to find something to eat! But the specialty restaurants were excellent!! what I noticed about this time the minibar was not refilled with soft drinks after the 1st day. That also happened to my daughter who had a rooftop room.

The location was beautiful and the staff was great staff, specially the bar staff by the pool. The activities were good, loved the bowling area. Wish the bar had more things to do for adults, another pool table maybe, card games, just more things to do. The restaurants show be more open for reservations.

The food was good. I wish it was better. The restaurants were also good; the Japanese restaurant needs lots of work ( the rice is the key). The worst for me was THE SNACK BAR by the Pool- it was Awful and needed better attention. It was not a snack bar. The Beach needs better signs where there is rock, so please be more careful entering the water. The ATM never worked, and I couldn't get money to give a tip (I felt terrible). And A big BIG deal is a bottle of WATER- I tried to assist one of your guests that tried to get water for the room for his kids. The Bar did not have any to give, and they did not help, and the front desk hopefully helped him.

We stayed in thw hotel 14 nights. It was wonderful stays. The resort its really big. Everyday they have some activities for the guest, all day long. On the swimming pool valley ball, Pilates, games, the bars inside the pools(everything including, alcohol, cocktails from 11am till 18:00 on the swimming pool!) after you have a bars what is open from 11am till 11pm, disco till 3am.) Food- delicious, you have a big buffet where you can have all kind of meats, pasta, homemade pizza, wock, sea food, salmon, sushi, exotic fruits, ice cream, cakes and lots more. If you wanna tries something else you can go to restaurant what is included too. They have sushi, steak house, French, Italien, Mexican. STAFF : our assistant Alexander and Ray was taking amazing care of us, they helped with organising activities, reservations, room service, everything. Our breakfast ladies: Juana, Elisamar. Always smile on the face, helpful and really friendly 💜 Our favourite bar team: Ricardo, Juan Carlos, Grisel, Edwin, Orquideas. They made us such a amazing coctails and we had so much fun ❤️🎉 AND Luis Bananas who was the animator and our new friend too. BECAUSE of all of this people we had a amazing stay and would be pleasure to come back.

The resort is beautiful and very clean. The lobby has to be one of the most beautiful in the world! The service was so attentive! Leave BIG TIPS! The government only paid a few months of unemployment benefits and these people WANT TO WORK! We have traveled extensively and have high expectations. We chose to stay in the Privilege suite, ocean view. Wow!

This newest of the Ocean resorts was recently reopened after being closed 15 months. There was a lot of seaweed on the beach, but they are working on clearing it. We just went by taxi to the cove in the distance- Macao - for one afternoon.

Loved everything, from check in with Jeremy, to our waiter Richard B. from the Privilege restaurant, to our amazing house keeper that I did not get her name and even to the sales guy Problemático (not his correct name but close). hahaha Everyone was amazing, a lot of activities to do even at night! Never a boring day all activities were available to see online and every day was something different. Oh and before I forget hats off to the “El Mercado Buffet”!!! That was our hot spot even though we had the Privilege access!! The food there was amazing, as well as all the waiters in the privilege section (to many to name). Loved the islands tropical food they served!! Makes no sense to focus on American food if we are at an island to enjoy their culture. Had a few oops with some individuals but nothing to say that messed my mood. We were just bummed we had to cut it short by one day because of Fiona!! About rooms, our rooms were beach view with balcony and spacious!