- the different restaurants: every night we had dinner in a different place and I was surprised by the quality which was great! - the pool area with the swim up bar - the animation team were great and friendly - the overall resort was beautiful - the room was spacious with a nice balcony Overall from the moment we walked in, we didn’t have to worry about anything - all is taken care of. The staff is helpful, everything is available on site, you are just here to enjoy your time in the resort or in the area. I can’t wait to go back there!

The only thing I didn’t like is the way people “book” their sunbeds by letting their towels on it for the whole day, even when they are not around, but that’s not the hotel’s fault :)

I can't say enough about how beautiful the grounds are, how nice the rooms are and the food was great also! We upgraded to the colonial club and don't regret it at all. Staff like Green, junior, freisca were amazing. Along with the woman in the colonial club lounge.

Let's talk about Francisco. He was our assigned butler for our stay. He's very nice and knowledgeable but every time we asked him for a reservation he would say to ask him later even though he asked us to go through him only. After asking him for the third time for a reservation for le gourmet he said we had a 7pm reservation for that night. We dressed up and got there and there was never a reservation made. We called and texted him and he has no answer for us. Other guests stated they had no problem getting a reservation but we could not. On our last day he came by and was annoyed we went to the front desk and asked them for a late checkout and not him. He said he would send someone up for out our bags at 2 that day any no one ever came. These are champagne problems but just still.

The resort is vast and very well-equipped. Great beach, and a nice large swimming pool. The compound is separated from the surrounding towns and feels very safe. There is very good WiFi all around the area, even outdoors. The rooms are large enough and I think all of them have a jacuzzi. Our room had an additional bedroom, so it was double the size. Jacuzzi is on the side of the room, so there is no privacy (bear in mind if you travel with family/children). There is a great balcony for all rooms. The poolside balconies are great, but you will have the noise of exercise activities and unwanted loud music each afternoon for around 1 hr. The food is good and there are many varieties. Breakfast is fantastic. There are several restaurants that you can book and have dinner in (in addition to many many places that you can eat). Book them as soon as you arrive. There is a market just outside the compound for buying souvenirs. The sellers are VERY keen to sell but harmless. They are all very nice people. But don’t forget to negotiate the price. American Dollar is the main currency everyone is interested in. We use Booking.com transfers to/from the hotel which worked very well and was at a great price.

Unfortunately, the toilet is very small with a glass door and is again unsuitable for families/children. But there are many clean public toilets around the resorts.

The staff here were the friendliest I've ever met in all my experiences at All-Inclusive. They worked hard and had a pleasant atmosphere about them .The grounds were kept immaculate and nicely lit for night walks. I found the bar and food location staff very friendly, and the beach was very clean and inviting. My favorite feature here is that the sports bar is open until 7 am!! This helps accommodate all those that fly in from different countries all around the world with different time zones. Well done.

Not that it is the resorts fault, however some members of our party had their flights cancelled or rescheduled due to the Snow storms as well as a Plane crash in Toronto. I felt it hard to believe that the resort was full capacity and they had no spare rooms. My cousin had to wait in the Lobby with her senior in laws for information on what the hotel intended to do with them. They were forced to leave and go to another hotel. There was 50 vacationers for a destination wedding at this resort and not one of us believed that there was no more vacancy available on those dates. We assumed the planes flying people in to the resort did not arrive, as such there must of been some rooms available.

The amenities, view, entertainment, and people were amazing! There was always something to do and moments to relax! I was truly amazed at all we got for the price! Just an overall good time!

Property was amazing, but I caution people to keep receipts so upon checkout you have proof of payment. Me and another individual had to wait 30 minutes to checkout because they act as though they couldn’t find reservations or proof of payment upon checkin. I also had to ask for my checkout receipt just in case the charge isn’t accurate after I’m gone. Thankfully I had my receipt and screenshot of the exact amount paid. I made sure to go back to the desk and show the manager my check in receipt. It just bothered me that they don’t take accountability as a company when something goes wrong, but they blame whomever checked you in. So be careful when paying! It’s a beautiful property but they will try you.

I have not one complaint. I was very impressed at how friendly the staff were. Very accommodating and by far the most outgoing and helpful that we have ever encountered in all our trips to the Caribbean. Believe me we have been ALL over the Caribbean Islands and at many All-in resorts. The staff here was by far the best. The beach was great, plenty of chairs even for us late risers. Nice pool, the grounds were immaculate. Well lit up at night that provided a very nice ambiance. We found the food at the a la carte's as well as the Buffet very good. I would definitely recommend this place and plan on returning.

Having to leave this place.

The hotel has a great feel. The staff is always happy and willing to help. The facilities are clean. The buffet restaurants are great with lots of variety and plenty on new things to try daily. The evening entertainment is very good, above average for most resorts. The Japanese Teppanyaki restaurant was fab.

We went unknowingly in spring break which meant that being around the pools swim up bar was a nightmare. It was absolutely hectic around the pool area, however, being on the beach got rid of this problem somewhat and you could relax. The a la carte restaurants weren't great. The meat restaurant kept over cooking the meat and the French wasn't gourmet as expected. Ingredients described on the menu where missing. The food tasted ok but wasn't to the standard i thought it would be considering the buffet was great.

everything was good

nothing

The staff was incredible. Drinks were really good - better than other places we’ve stayed. It’s relatively compact, so it’s easy to find the amenities. Bed was comfy. Very clean! Beach was fantastic. We loved the club lounge and even though it was at full occupancy, it never seemed crowded. Plenty of chairs and Bali beds to go around. Overall, great value for our group of 12….. also LOVED the one room suite with private balcony & tub.

We knew that the rooms were a bit dated going in. There’s definitely some wear and tear on the facilities and pipes in our room rattled. I would love a cafe area just for really good coffee drinks and desserts.

Service is good. Resort is beautiful and clean (outside, garden etc). Rooms cleaning - less . Pool is large and nice. Entertainment is good.

Hotel mostly should have comfortable beds and pillows and have clean rooms. This one doesn't meet these requirements. Beds are old mattress sinking, slanted and too soft. Very bad nights sleep. Smell of smoke every night, not sure what it was maybe from the area and hotel doesn't have control over it but still it ruins the experience.