The hotel is located in a very safe area of the city with gorgeous views of the river. The room was very comfortable and the cleaning crew exceptional. Please see note attached, the note and the beautiful arrangement made with towels made me smile for days. Thank you!

I can’t think of anything. Oh yes, the music played by the pool in the morning was not necessary, I would have preferred peace and quiet.

This is a heavily patrolled area and felt very safe. There was a malecon on the river, visible from our room and lined with open air restaurants eager for our patronage. The trees by the river had yellow crowned night herons and the juvenile night herons were on the river banks waiting for their parents to come and feed them. We stayed overnight twice, at the beginning and ending of trips to Cuenca and the Galapagos. The airport shuttle was available for our very early flight back to the USA.

There was a lot of trash in the river, both natural vegetation and plastic discards. The music was loud at the restaurants but they turned it down a bit for us. The river walk was fairly short, not long enough for much of a walk. It did not feel safe to go beyond the lighted areas, but was fine if you stayed within bounds.

Breakfast was fantastic. Staff are professional and helpful. The hotel is beautiful and safe. Great location to walk to restaurants. Everything is clean and comfortable.

If you stay during a time when the hotel is hosting a party, ask for a room that is above the 1st floor. Our only complaint was the noise from the party that the hotel was hosting on the floor below us did not allow us to sleep.

Staff support. All of them taking care of our needs. Bell Boys' counter Francisco, Javier and others are are very helpful and attentive. At the reception must be mentioned Alejandra Muñoz, a very special person caring for all of us.

Lack of enough shelves and similar space to accommodate personal goods. Too many pillows.

Hotel in very safe area (somewhat important in Guayaquil). Spacious room and common areas. Comfortable bed. Nice food & drinks at hotel restaurant/bars. Friendly staff. Impressive massage services at the spa!

Somehow noisy corridor (room-door not soundproof). Towels in the room old and frayed. Calling reception sometimes challenging (once tried 6-7 times and ended up giving up). Sauna not operational the day I used the spa.

Great room with lake view, very clean and quiet. Staff is helpful and very friendly, almost everybody speaks English. We enjoyed the rooftop pool and the Jacuzzi bathtubs. Moreover they serve an exceptional breakfast with a lot of options and good coffee. Great hotel for a stressless stay.

The restaurant could have more vegetarian options (the risotto was VERY good!)

Buffet breakfast was amazing. Great choice of food. Bed was very comfortable and very friendly cleaning staff.

We arrived early so could not check in, which is fine. we could store our bags, But when we returned at 3 our room still wasn't ready. They said 10 minutes, but we waited in reception and 30 minutes later it was still not ready.

Beautiful location. I love that you can walk in front of the river Guayas, there are lots of restaurants and things to see.

It is a bit over priced compared to similar or better hotel options. I stayed here due to the good location but felt it was a bit over priced, this makes me what to check out also the other hotels when I am back to Guayaquil.

Very good hotel with excellent service Very convenient free airport shuttle every hour

We had our room on the 8th floor, room 804. This was directly below the fitness room and very noisy for several hours in the early morning and late afternoon. The staff was aware of this when we complained, therefore it is weird they offer this room.

The rooms (river side) are large and the large window front exposes a nice view on the river. The location is safe and nearby nice restaurants along the riverwalk (Malecón). The Santa Anna hill can be reached within minutes. Most sidewalks are secured by police officers, so that everyone feels safe. The breakfast is excellent. I did not miss anything but a huge stomach, so that I could have tried more of their offers. The personnel was extremely friendly and helpful. Since I had a flight late in the evening, they granted me a late check-out (3 pm), which I appreciated very much. Because of this I could even use the pool during lunch time. The shuttle bus to the airport is for free and the staff helps you getting to the airport safely and fast.

The condition of the rooms is still good (OK). But they may need some renovation within the upcoming one or two years.