Staff was very helpful and accommodating. I didn't realize when I booked it there was no elevator and my husband needs one. They changed our room and in fact gave us a larger room and didn't charge us extra. Breakfast is very nice and it is cute how they provide a name tag at the table they set for you. The facility has good hot water but you just need to be patient for it to heat up (app.3-4 minutes). I would stay here again.

Well located in the Mariscal area with many restaurants nearby, close to a supermarket. Only 4$ taxi-ride to the historical center. Nice place, well decorated, feels good to stay there. Amazing hosts, so helpful and available, with lots of good advices.

Nothing.

The hotel was perfect and the staff was very accommodating! We got in on a late flight & requested an airport transfer to the hotel prior to us arriving. Our car was waiting and got us right to the hotel, check in was incredibly smooth which was appreciated after a late flight. Breakfast was waiting for us the next morning. When we informed them that we would be checking out at 5am they offered us a to-go breakfast. The hotel was clean and adorable. Perfect for our stay and needs. I would highly recommend this hotel to anyone staying in

The location of the property is outside Quito old town but very accessible and there are a large variety of restaurants and other shops available close by all of which were of a great standard. The staff were friendly and welcoming and the rooms were very clean and comfortable. The common spaces were very well appointed and tea, coffee and water were available at all times. Breakfast was a little limited in terms of options but ample in quantity. Highly recommended!!!!

We booked the suite which was great and had ample space however the bathroom was very small.

Very good and big breakfast. The room was very clean and very quiet, thanks to new double pane windows. Very close to many restaurants. A pick-up spot for the double decker tourist bus is as well not too far. As promised we got a parking spot for our car within the property, not on the road.

TV in the room was not working. They right away offered us another room, but we declined. It was not that important to us.

I stayed at Hotel Vieja Cuba a couple of times while in Ecuador. The staff was very kind -- even made us a take away breakfast when we had to leave at 4:30 in the morning. This is a cute little boutique hotel - there is a comfy sitting room with multiple couches downstairs and a couple of other gathering areas upstairs; a comfortable breakfast room where they serve you a variety fruit & scrambled eggs. Our rooms were fine -- nothing fancy but clean & comfortable. The location was handy -- much quieter than being near the historic center. We could walk easily to dinner in Mariscal (or to the indigenous market) and then take a cab to the center when desired. I would stay here again when in Quito.

Nothing.

Such a cute little hotel with nice features and friendly staff. The hotel helped us to store our bags when we went to Amazonas. The beds and pillows are very comfy. Excellent breakfast. Within walking distance to restaurants and supermarket though takes about 30 minutes to walk to historic district.

The water in the shower was not hot enough and the shower head sprays water in all directions so could be better quality.

The breakfast and staff were excellent. The first night we stayed in the room we booked which was an interior and small but efficient and comfortable room. The next two nights we decided to upgrade to a larger room. The breakfast was excellent, the hotel was very clean, the staff was extremely helpful and provided an excellent restaurant recommendation which were in walking distance of the hotel. The beds were good but a bit firm for our taste.

The WiFi was a bit slow and it was not always easy to download needed information for our trip, particularly in the second room which was on the top floor.

The most helpful staff ever. Alicia was extremely accommodating and always took care of everything directly. She was there like always: day and night. Whatever it was, she tried to fulfill all our wishes. The breakfast was good and it was clean.

From my point of view, the staff had to work far too much. At some point, I could not believe that the same staff is working 5 days in a row day and night. They would even sleep there. Even though, I liked everything else and the staff was amazing and did not even mention anything like that with a word, I just want to mention that I did not like to see the working conditions.

Really amazing in terms of the service, food, comfort, location, visually amazing, inspiring, great music at breakfast (pink Floyd, Rolling Stones, The Police & Fleetwood Mac). I love the fact it so many things are made from reclaimed materials. Maybe you could have solar panels, or maybe you do? Is heat or energy produced from the hot springs?