I love their SPA room, Mr Wafdi and the message with Mrs Rafida was amazing and totally relaxing. Also, my kids enjoying the Jaquzi area.

I don’t like the attitude from the receptionists M. Eissa. we have late moment joining of my sun who is 14 years. The way he did talk to us was Ugly . He asked me to cancel my booking and will refund. but what about all the way we cross it for the hotel. I did not feel he has any hospitality. Even if he concerned about the money there is another way to talk. He is not having any relation skills on the front disk. then I appreciate it Ms Yasmine that she was very nice and helpful and she solved the problem.

The location and facility

The staff at the front desk were unprofessional and totally ignorant and trying to charge extra money for nothing without any basis

Place is great for taking photos, the water was great , the food was great.

Extremely late check-in everyday. Terrible service, the whole staff needs to be changed to more professional and representable people. Room service responds very late.

Bad animation

The hotel was great, the reception staff were wonderful, the restaurant staff were fab, the room was beautiful, huge, great bed, great pillows,the food for dinner was good, the breakfast lay out was amazing The beach although far from the hotel ( but has a shuttle bus ) was lovely and chilled, and the staff were super. The shower was brilliant 👏 The hotel on the whole was really nice

The problem with having white hotel, is that it can look grubby if not kept up, this is what's starting to happen, the sunbeds, the floor, all starting to look dirty and stained when close enough to look at it. The floor by the pool is another matter, people kept tripping over it, as it is uneven, a complete health hazard especially at night when there isn't that much lighting. Pool bar staff on day of check in, we had to ask them to wipe the pool bar, as was grubby with stains, from previous people, it wasn't that busy, was told to sit somewhere else, not good 😢 For the cost of the stay, everything should be perfect, and it isn't, which is a shame

Breakfast and dinner were tasty and the gentlemen at the restaurant were doing their best.

No car shades available in the parking. The cars are suffering!

Very pretty hotel. Really lovely and helpful staff. Our room was a great size for us two, the bed is super comfortable. As well as very clean. Menu was great. The beach was our favourite part, a few water sports activities down there and the ocean is beautiful. Me and my partner also loved the gym, so many pieces of equipment and very spacious with a great view and well air conditioned. We went everyday as we enjoyed it so much!

There was a few power cuts at night which meant our air-con switched off and it was quite uncomfortable for us as it was so hot. I would of also preferred to be able to get the hotel bus to the beach past 7pm as the restaurant down at the beach was really cool with great food. The buffet was quite repetitive so we would of liked to have something different location and food wise. As there isn't a lot to do in the evenings with low effort entertainment, we wanted to watch TV but it was all Arabic channels. It would of been great to have access to Netflix or amazon prime for international guests.

The best think about this place is the staff to be honest, everyone we have met from arrival to departure were very cheerful, helpful and supportive. The room is clean and tidy but being in a ground floor room happened to be very close to speakers and housekeeping causing a lot of noise until late at night.

The beach is very far from the hotel which was not clear on the website. Being in a ground floor room happened to be very close to speakers and housekeeping causing a lot of noise until late at night. The room is overrated compared to its size.

There is a girl in the reception called Yasmine Khaled. She is one of the best people I have ever dealt with in my life. She is a very helpful person and only cares about the comfort of the guest. She truly deserves praise, and I wish anyone would be like “Yasmine Khaled”.

Nothing

Hotel design & food

The pool was toooo cold and not heated