Staff is great and location is optimal

At the beach there is people from agencies that come to sell you packages obviously overpriced and keep bothering you during your whole stay. They dont take a no for a no. At the beach they even provide you a red fleg to expose on the umbrella to not be bothered during your tanning but it has no effect. They stopped every single day trying to convince us and some were even catcalling my lady, couldn’t even let her at the beach alone without her being worried.

Cleanliness, food quality, beach, swimming pools, friendly staff especially mr. Maged reception manager, room size, massage team

Food labels have no Arabic translation in an Arabian country, ice cream quality

Everything is clean and great. Staff is perfect. Special thanks to Hassan from cleaning staff and to Eslam from the gym. Staff from the restaurant is also exceptional. Food is very good, I was able to find everything I needed. My room was spacious and light, exactly as I requested.

Staff from the beach and beach bar and the fact that red flags doesn’t work on the beach, sellers still trying to sell you something. Staff from the beach bar asked €3 for a cocktail that is included in “all inclusive” and I don’t mean juice from another bar it was from beach bar of the hotel. Despite the fact that reservation of seats on the beach is forbidden before 08:00, when I came at 08:00 all places in the first row was reserved while only couple of people were there. Moreover, when I was running around 07:00 I saw that staff from the beach reserved them for some “special” guests. This is VERY unpleasant.

The staff was extra helpful and friendly..We were offered an upgrade to a “private pool + jacuzzi” suit plus so many privileges because we were on our honeymoon trip.They were also flexible with the check in and check out hours.Also, we were offered a free pick up and drop off to the airport which saved us the hassle of transportation. I strongly recommend the resort to newly weds and couples.

Nothing..the stay was perfect.

Friendly staff Clean property

SPA Not expert Need training The Egyptian staff very passionate and friendly The other staff friendly but not passionate to learn or work Actually, they need to be trained on massaging skills

The service was great Nice clean beach Great room cleaner, nice guy

The sellers of the excursions like quad riding or diving were very pushy. They bother you on the beach, outside the resort and even inside they approach you. Not what u expect when u go for an relax luxury vacation

the staff reads every wish of your eyes. thank you (Ibrahim, Hotel manager, Ali, and so many more). warm-hearted people. feedback is everything: they will go out of their way to accomodate you. beautiful beach, beautiful water. great service - everywhere! (also at the beach)! beautiful nice live music to open "snack time":) the food at the buffet is amazing. all the restaurants (except the italian, you can't blame them) were very good.

The towel guy at the beach kept saying I had to show up earlier to find space... I showed up at 7am (on my holiday) only to notice that they themselves reserved all the spots for the guests in exchange for money, (this is what's wrong with the world... people) anyways, it's pitty but at least don't motivate me to wake up earlier, you know what I mean. on the other hand, I didn't appreciate him putting people right next to my place under "my" umbrella without asking, it made me feel a bit uncomfortable, also being a woman traveling alone. other than him, everyone was extra ordinary nice, respectful and I had a great, super relaxing time.

Very friendly employees, good food, very clean.

All inclusive red and white wine could be better, the rose and most other drinks were good though.

This is our fourth time to stay at Kaisol romance resort and it was amazing and so comfortable. The staff are professional and so friendly, specially Mr. Ibrahim at the reception who always makes sure that our stay every year is exceptionally excellent. Fast and smooth check in and a lovely surprise at the checkout with beautiful lunchboxes. That was very nice. Thank you Mr. Ibrahim and the chefs. All restaurant staff are amazing specially Naglaa who bakes fresh bread every morning in the restaurant. She is so friendly. Also, we are very grateful for Amr at the beach bar who is very professional and makes so delicious cocktails. Overall, we had an excellent time and we can't wait for the next time. Thank you all.

Nothing at all

Fantastic hotel - food was great, service impeccable, spa is heaven, couldn't fault a single thing. Already booking for next year!!!

Nothing at all!