I love the location and the ambiance. It really gives you that sense of relaxation and vacation experience. The staff were always very professional and courteous from the bellman to the staff in the cleaning crew. They were always there with a smile ready to assist. We arrived earlier than the usual checkin and were able to check in as soon as the rooms were made ready. The luggage stayed safely secured at the front desk while we were able to enjoy the garden and the restaurant. The evenings were also very relaxing in the lounge area. Food was always delicious and the restaurant staff again was superb. The rooms were so as always nice, clean and very comfortable. The Mall across the hotel is such a great and convenient thing. The San Benito area is again super easy to navigate with shops and restaurants and Museums. Overall I absolutely love this hotel, and have been coming back each time I travel back to ES.

It could use a facelift. The outside needs a coat of paint to give it the Grand Lux feel it used to have. It really needs a little bit of face lift. Also either install or make sure the bathroom exhaust fan are in working other. That always a plus.

Loved the convenience and selection of breakfast items. Very high quality and easy. Staff was very friendly and helpful. Location is awesome and right across from new shops, restaurants that are really superb!!

Overall facility is very nice, but from the outside doesn't look well maintained. An exterior paint refresh would do wonders!! The room was very well maintained but a little dated.

Hotel is beautiful, location was great and walking distance to many restaurants and stores. Family friendly, my nephews really enjoyed the pool. Breakfast was good they had local Salvadoran options as well as American options. I really appreciated their COVID protocols for entering the building and for dining.

My pillows were a little hard but no big deal

The best is the pool and its area - quite big, beautiful nature, plenty time to enjoy it as it stays open from 6 am to 10 pm. The rooms were quite good, though the AC system is too loud. The breakfast was good. For a solo traveller it was perfect.

The view from the room - would have been nice to have a more central view either on the city (mountain) or the pool, but maybe the rooms with this view have higher price.

Good except they told me the pupusas were not part of the breakfast and I didn’t get any when I did find out they were all gone. Sadly I missed out maybe next time

At the bar area one of the bartenders was grumpy not friendly like the rest of staff wish I remembered his name, other than that I received good service

The hotel is very clean, and the staff makes sure everything is clean sanitized and to your satisfaction! We LOVED the service provided from the check in front staff, to the bell boy who took our luggage to and from our rooms. The rooms were spacious, clean, great air conditioning, large bathrooms and shower! The breakfast food was amazing with fresh pupusas made daily and the bar staff was always friendly! They helped us schedule our covid test to return to the USA and they also helped schedule airport drop off and pick up! We will defiantly stay here again and tell all of our friends and family!

The breakfast was very good room service was excellent. Staff was exceptional met all my needs.

A better bar area to have drinks.

The staff was so helpful and friendly! The breakfast and dining room with the peacocks in the AM was a nice treat! The room was great with a balcony and the cleaning staff first class. I can say enough good things about the staff-BRAVO!

No complaints at all!

Very efficient, friendly and helpful staff throughout. The breakfast and bar staff were especially efficient and friendly but one member of your staff, Giovanni, was not only extremely helpful but spoke excellent English, too. Highly recommended young man.

Nothing

I have stayed there five or six times. The staff are exceptionally friendly and very professional. Breakfast is also amazing. Staying a the Sheraton Presidente is always a very pleasant experience.

The hotel has not been renovated in some time. It is acceptable but could use some updating.