It is a great hotel !! The room was very confortable, great A/C, beautiful decoration and excellent noise/air proof doors, windows and walls. Very cosy spa and beautiful relax area. The location is great, very central with a park surrounding the hotel, and a japanese gardin.

The staff was clearly insufficient. The bar at the relax area never opened during our stay. The relax area itself never cleaned, the same piece of paper from some biscuits package stayed on the ground for 2 days. The jacuzzi had none-functionning buttons that nobody fixed. It's a real pity. For the staff that was a merely 2,5-3* hotel.

The family suite was newly refurbished, spacious and comfortable.

The window to the family suite was right in front of the spa/pool access with lounge chairs right under the window so there was no privacy and we had to keep the curtains drawn the whole time. There was an issue with our room and spa access keys that we had to have reactivated on 4 occasions during our stay. Staff apologized for the inconvenience but nothing was offered beyond apologies.

Location is great, few steps from the center and the restaurants. Spa is good although pools are too small for swimming but rather for water massages. Room was also nice with a coffee machine and a kettle.

For some reason on the second day of our stay room service was not done. Only after contacting reception, the room was cleaned but the towels and the spa robe were not replaced. There was no opportunity to exchange a robe and a towel exiting the spa. We had to try them all over the room.

Excellent hotel in every way!! The staff is courteous, professional, and happy to give. The rooms are luxurious and comfortable. The spa is amazing!! The wate temperature is excellent and it is open until 2330 at night which is very resting after a day of hiking to relax One of the best hotels we stayed in and highly recommend. The only minus is that parking is expensive but after learning to use the parking meter in the lot opposite the hotel then it is quite possible to manage with a low fee for parking in the meter. The only thing and this is as a constructive comment that they didn't fill us the soap and didn't put tissue but this is minor but worth fixing . in each floor is a machin of free cold water and soda

everything good

The property was super nice, very well designed rooms and modern. The spa was very nice and clean. It was super close to everything, restaurants, bars, stores and all.

The parking was misleading and not well designed. We barely found the way up to the hotel, it could use some signage. It would’ve also been great if they had a big pool for the summer!

Not all rooms have access to the spa, but if your room doesn't you can pay separately for spa access. The spa is very nice and complete, with hammam, sauna, jacuzzis, special showers, etc. The breakfast is very complete, varied, and great quality.

The restaurant gets filled quickly for lunch and dinner, but there are numerous restaurant options nearby. The spa can also get busy during peak hours.

great location, easy check in, super friendly staff. Out room was excellent, we booked a suite as we were 2 adults an 18yr old and a 16yr old. The sofa bed for the teenagers was enormous which was a bonus. We had full access to the fabulous spa and slippers, towels and bathrobes were all provided.

This was a great property, the only thing it needed was a few extra towel hooks / rails in the main bathroom to hang up all the towels & bathrobes after being in the spa.

The staff were excellent - facilities were great - the spa experience was good even though the hotel was very busy it’s summer and everywhere is busy but under the circumstances the experience was good - breakfast was good again bearing in mind how busy this time of year is - fresh and plenty of choice - well done guys and girls if you can achieve this level at the height of season it’s a pat on the back 😊

Modern, busy hotel with large, comfortable rooms and possibility to use the spa, complete with indoor heated pool, massage jets, and jacuzzis.

I had to go in search of a hair dryer because it was missing from the room. The restaurant in the hotel was closed when we visited.

-location -cleanliness -spa/massages facility -room well equipped with speaker and Nespresso machine

-staff at the restaurant unfriendly - weak ventilation in wc -mistakes at ordering (brasero) - paid parking in the basement, very congested, no place sometimes -staff can’t advise about outdoor activities (ex. Accrobranch) -water too cold at outdoor pool