The staff were friendly and helpful. The recently refurbished room was large and had a wet room which we appreciated. Wifi and aircon worked well. The staff will produce microwave meals, but there is an Italian restaurant within 5 minutes walk - turn right out of the hotel to find "C'era una Volta"; it has tables outside and makes more than pizza. The real reason for staying here is the stop right outside for the no 17 tram into the centre of Geneva. It's about a 25 minute ride, and there are no border formalities passing from France into Switzerland

On arrival, I did not go into the garage, since it looked like a builders' yard. This was a mistake, since a big step makes wheelchair access very difficult from the car park. So I reversed and used the garage. There is quite a steep slope out of the garage to get to the lifts. The lifts are small, and it is tricky to get even a small wheelchair in. In front of the hotel there is a gentle slope for wheelchairs which is accessible until the gandarmerie park their minibuses across it. Fortunately, some gendarmes were on hand to lift my wife in her wheelchair!

The hotel is just in front of a tram station directly connected to the city center. The staff is polite and helpful. The breakfast was great containing different types of bread, cheese and fruits as well as egg. The room has a beautuful view to the mountains and it is cleaned every day. Welcome sweets is available at anytime!

Really nothing. Just it took around 20-25 min to reach the city center. If you are in hurry, this might be a problem.

A 20 min. tram ride from Geneva or 10 min. walk from Annemasse train station. The hotel is located right next to a tram stop within walking distance to a supermarket and restaurants. Breakfast was super with fresh pastry and bread, scrambled eggs, french cheese as well as cold cuts and fruits. The room and the bathroom were spacious and well designed.

Liked everything.

Although the hotel is quite old, my room on the fifth floor was a renovated one with high quality of facilities and comfort. Bathroom was beautiful. Room is spacious, clean and comfortable.

There wasn't a safe or a mini bar \ fridge. In the bathroom, having a shelf or fixing the soap to the wall could improve the usage comfort.

The breakfast was perfect, and everything was readily available with a variety of food. The hotel is well located as it is near the CBD with a tram station at almost the door step of the hotel.

Extension of the time for breakfast by an hour or just 30 minutes because you find that during this time of the year, 7 hours is still dark

Room was extra clean, bed comfortable, location is good, tram sation to Geneva center is in the front of the hotel.

On the last morning of my stay, the security guy was rude and unprofessional. At the entrance to the hotel, he questioned me as if I was a criminal. Unacceptable behavior towards hotel guest.

A quiet place, the rooms are clean and the size is appropriate, the staff are helpful and friendly, the location is excellent, and the parking is great

There are no refrigerators in the rooms, but they allow you to use the refrigerator in the restaurant, and the air conditioners are weak

Excellent breakfast Excellent beds and matresses

Miniscule dust bin in the bathroom and nothing in the bedroom = messy Absence of small frigo in the bedroom Absence of small safe box in the bedroom Electronic room entrance door key constantly forgetting room number and obliging resettting.

Breakfast was lovely. The staff were excellent. I only speak English and there is little to no information available in the local area in English, and they helpfully answered my questions. During my 5 night stay, there was an unfortunate incident involving a member of the public coming into the hotel and a Police response being required, and the hotel staff handled it brilliantly.

Big and clean room with a beautiful view (you can even see the Jet d'Eau). Staff was extremely friendly and helpful. Tramway just in front of door and 3 stops away from the Swiss border.

None.