We arrived quite late so 24 hour reception was very helpful - the man on reception was brilliant and helpful when getting into the secure garage. It was a long Motorbike ride to the hotel that day so we were probably not really 'with it' when we arrived! Secure garage parking was ideal - the main reason we chose the hotel. The hotel is beautiful and decor lovely. The bed was comfy, room was spacious and warm. Bathroom was big and had a choice of shower/bath. Location was good for a walk into town. Wifi was good too.

Can't think of anything.

English was spoken at reception. There were English language television channels. There were recycling bins. The hotel is on a busy road but our room was quiet. It was a good size and was comfortable. There were 16 under cover car parking places, 3 of them electric. The car parking is closed at night.

When we came to leave it took a long time for the lift to arrive and when it arrived it was so full of bags of linen that there was room for only one passenger.

Really delivered as a 3 star hotel. Awesome location, very easy walking into town, safe location. Fantastic off street, garaged parking with great security (roller door locked at night), big car park spaces. Staff very friendly and helpful. Great outdoor seating areas (front and back) for patrons. Comfy rooms, with comfy bed, very clean. Bathroom basic (as you would expect), shower was very good pressure. No breakfast included but available for 13 Euros. Dog friendly.

Nothing to complain about

Location great, for walking access into the old town. Garage parking space for our motorbike (extra charge, which we knew about in advance) - that’s the main reason we booked this Hotel. Friendly staff. Clean functional room, comfy bed and spacious bathroom. Great shower.

Nothing - it was fine for our overnight stay.

Our room was large with a comfortable bed. Double glazing and electric shutters meant it was quiet and dark. Shower was very good. Covered parking and Tesla chargers available for extra fee. A short walk into town.

No tea and coffee in room, also no water or water glasses provided, only very small paper cups.

Room was clean and comfortable if on the small side, with a newly refurbished en-suite bathroom (but see comment on the shower, below). Air-con in the room was very welcome as was the free bottles of mineral water available from reception. Staff were pleasant and helpful and the buffet breakfast was good. The secure garage parking was useful for us motorcyclists, but beware when arriving that it is entered from the one-way street at the rear of the hotel, Rue Faidherbe, not from the front. Easy walk to the quay-side and into town.

The over-bath shower was a bit odd: it had no rail just a low-set clip to hold the head making showering an "interesting" one-handed experience.

Location is great for the old town with restaurants and bars as well as wonderful architecture. Comfy beds and nice bar where we had a drink before bed. Nice bathroom. High ceilings.

We did not get a reply re our request for parking and a twin room but we only booked on the day of arrival. Dark furniture in the room was a bit dated.

Very good location for sightseeing in Auxerre. The rooms on the garden side are very quiet and relaxing. Comfy beds. Good bathroom. The room was very clean. Good AC and tv. Very good breakfast for a 3 star hotel. Very good parking, unfortunately additionally paid. Great personnel.

All was good.

The location is the strong point, I also liked that outside the hotel there is a small arera with tables where you can sit. Also positive is the possibility of having bottled water for free. I found the person very kind and always available to my requests today is not negligible.

I would like to find the minibar in the room, and the possibility of being able to have dinner in the breakfast room and not in the common area, embarrasses both those who are having a small snack and those who work, read, etc etc

great location and decent breakfast, though it got quite busy at 9am and it was hard for the staff to keep the food replenished. Easy parking in the car park. comfortable bed.

Our room was around back and felt a bit added on. The door to the bathroom was a flimsy accordion. The main part of the hotel looked lovely but we were around the back, closer to the car park.