This is our 4th trip over the past 20 years, we extended our stay from 3 to 4 days. We brought our son and his wife they loved it and plan to return. This is the perfect Hotel for the experience of Burgundy shopping in the old town of Beaune for Americans. The staff bent over backwards to be accommodating especially Rabab Allaf at the front desk.

What could have been better? My French for sure

The front of house manager was polite, so relaxed and when I was leaving I had assumed that my booking was prepaid and was about to leave - when he checked and realised it hadn’t been so he smiled and calmly assured me that it would take just a moment- so charming - on another positive point the bar was manned by a young student from Tunisia - again so polite - he and I stumbled through a conversation in my poor French as he made me my G&T - he said he loved working at the hotel and it showed

There was nothing I could write here

Lovely hotel on "the ring" that runs around the edge of Beaune's Old Town, meaning it is only a short walk (5-7 minutes) to most sights and attractions. Staff were friendly, welcoming, and very helpful. The room was clean, the bed was comfortable, and we had a great night sleep.

The hotel has a garage for ~25 cars, but this can get full, so I would suggest contacting in advance to book if you need a space for your stay. While there is free parking outside for ~6 cars, this is for the whole town, not just hotel guests. We were lucky, and the hotel managed to organise a space for us despite us not having booked it in advance.

All staffs went beyond and above their duties, they were so kind and very supportive. When we had fuel injection problem with Hertz car and it didn't work on the autoroute,.... we arrived to the hotel at midnight and tired. Next morning we talked to Jean Baptist at the front desk about it, he made several calls for us for the whole day(Hertz and Its insurance put us on hold for long times). He was persistent to get an answer for us from Hertz, someone finally responded to his calls by saying a taxi to come pick us to near Hertz car rental office for another car. But nobody came on that day as promised, we had to call our next hotel (8:30PM)for cancelling our night and to stay at this hotel another night. Other staffs made a room available for us at the last moment. Each one of them helped us as much they could in their capacity. A couple of days late, Jean Baptist followed up with Hertz for my case and provided me some information to proceed it. We were very impressive with Jean Baptiste for his persistence, customer service advocating and helpfulness. From my experience, this hotel and staffs provide excellence and quality services for customers. I hope that the hotel management recognize Jean-Baptist for his outstanding performance of customer services.

Nothing disliked

It is a great hotel on the doorstep of the old town. Warm and friendly welcome, comfortable and good sized room with seperate toilet which is rare. Parking was at the hotel. Enjoyed a drink in the bar before a very quick stroll to town filled with shops and restaurants. Impossible to fault this absolutely gorgeous hotel. This hotel was a last-minute booking which exceeded our expectations.

Nothing

The location was perfect, you're basically a 5 minutes walk away from the very center. Even though you can park on the street, it's a big time saver that they have a garage that you can reserve for a fee. The stuff was very nice and helpful. The room was also big, clean and comfortable.

Maybe the fact that check-in only starts at 4pm. But the stuff was kind enough to let us check-in earlier since our room was ready.

Everything.

The indoor hotel car park was adorned with many of the flags of EU nations and, of course, the Stars and Stripes of the USA which France habitually treats as a near neighbour. No Union Jack. Somehow I don’t think this was a coincidence- it demeans the hotel and I was surprised at how offended I was

The location is perfect as the Beaune centre is a few minutes walk away. Hotel car parking was available as an extra and we chose that. The space was marked with our name before arrival - a good touch. Room was exceptional both in fixtures and cleanliness.

Perhaps we were tired on arrival but directions to our room were not straightforward but the staff made extra effort to assist.

Beautifully renovated hotel with charming original features like the lift and bar room. Location is great - only 5 minutes' walk to the centre of Beaune. Good secure parking too. What are stay even better was the warm and friendly welcome at reception. All staff are polite and helpful.

Really nothing to complain about - all lovely and clean. Can't wait to return.

The location is just at the border of the city center, very useful to avoid using the car. Many restaurants are in the area and it is easy to use the hotel as the starting point to visit the vineyards of Borgogne

Breakfast is quite expensive if you are not used to eat a lot The room is really very small, with a problem to find space for opening two luggage 14 euros for parking, given the fact that in the area there are many other public parking slots