The room was very spacious for two adults, a 4 year old and a baby. The view from the balcony was excellent. WE LOVED the pool. Our children were treated so well - they even prepared a robe for our 4 year old daughter and 9 months old baby. Everything was super clean. Thank you so much!

I tried to iron my clothes but the iron was very old and it did not iron even the simplest shirts. I had to pay for ironing service. At least a small hand steamer would be a much nicer option. I really recommend the hotel to switch to a regular baby crib because it was really difficult to use the one you had.

This is one of those rare hotels where everything is perfect. The bedrooms and ensuite are impeccably done. Very comfortable beds. Quiet surroundings for restful sleep. Truly perfect. The pool is an exceptional facility, accessible by elevator on each floor. The different lounging areas (bar, library, and endless terraces) were lovely and inviting. The staff meet the highest standards and are professional without being stuffy. A brilliant choice for a relaxing stay with panoramic views of Lac Leman.

Road signs to the hotel could be improved.

I liked the room, the view, the spa

It's that kind of hotel for rich people where the staff expects to get a tip for opening your door or showing your room and I am not at all confortable with this attitude so no tips from me.

Beautiful historic hotel and great facility with Spa, pool, golf and restaurant/cafe. The hotel is located at the hill overlooking Lake Geneva, wonderful views. It has a very nice spa and a nice indoor pool (a bit small) very clean . There is a vey nice main restaurant for breakfast/brunch and dinner. Also there's a bar menu that can be ordered until late. Room Service is great and the staff is very nice and helpful. We also used the baby center for our baby and they took very good care of the baby. Everyone we met was very nice, attentive and hospitable.

I loved everything at the hotel.

Very attentive and kind staff group, supportive with my requirements. Breathtaking views and outlook from our room. Beautiful room, I upgraded to a Castle Room on the first floor as the deluxe room we were originally booked into (as a joint room with my family) was not big enough for my requirements. Although my Deluxe room on the second floor was beautifully appointed. My daughter's deluxe room however, was much bigger. Excellent cuisine and wine choices. Beautiful hotel.

The second deluxe room in our group was not as spacious as some other deluxe rooms but this is not a problem in itself and would suffice if there were children in a group as it has adjoining door. L'Occitaine products are beautiful but the tiny containers are very difficult to use and sometimes product was not replenished.

The location of Hotel Ermitage is perfect with glorious views of the Lac Leman / Lake Garda. The Deluxe lake view room was beautiful, well appointed with very comfortable large bed, excellent views of the garden and lake beyond, from a loggia which had enough room for chair and desk. My mother requested an upgrade at her own cost and her Castle Room was just wonderful, spacious with excellent amenities, a seating area which doubled up as a lounge area and a Loggia and separate spacious balcony area - very much worth the additional cost. There was very much attention to detail, such as beautiful furnishings and little details such as eco coffee pods for the machine, which we very much appreciated. The grounds of the hotel are absolutely gorgeous and linked to the grounds of the sister hotel, The Hotel Royale. The Ermitage is beautiful hotel, very quite, beautifully decorated and the dining experience very much what we would expect from a quality French restaurant. None of this would mean anything without the wonderful hospitality of the staff. All individual staff members had a lovely approach, with typical French manners, discreet and gracious service throughout. In particular, the gentleman who assisted us with room change for my mother was particularly attentive and supportive with our needs as was the young woman serving us in the restaurant on Sunday evening. However all members of staff were wonderful and attentive. Absolutely, faultless service throughout. We cannot wait to return to the Hotel Ermitage and Evian and thank you so much for making my Mother's birthday so special. With all due apologies for my school girl French - Merci beaucoup pour votre merveilleuse hospitalité.

Nothing of great significance but the hotel/ housekeeping should consider improving the availability of toiletries in the bathroom. L' Occitane range is lovely but the small bottles were not enough for 2 people.

The hotel is beautiful and has a big green territory where it’s very nice to walk. It is also possible to visit a nearby 5 star resort, so the walk was very pleasant. Dogs are welcome for an additional cost, even a mat and boles for food and water were provided - very sweet! Food is very good, especially the Sunday brunch! Staff is friendly and helpful. The hotel offers valet services and free outdoor parking.

In the beginning of January the outdoor pool was closed. Indoor spa is quite small. I went during open hours but the sauna was already turned off around 19pm. The hotel has a lovely piano bar but musicians are only invited during school holidays. So even though there were many guests on Saturday, there was unfortunately no concert. The TV in the room was working very poorly, image was constantly breaking. Even though the room was cleaned every day, the little piece of dust in the corner stayed throughout our whole trip.

Room was spacious, bed was very comfortable. Very good breakfast with lots of choice. Staff were very helpful and friendly and you really felt welcome. Nice bar area and lounge with chess board, scrabble, etc. I had no idea about the navette, this was nowhere on the website or in the instructions. You are able to phone ahead and book the black minibus so that it takes you from the boat station or train station to the hotel (and back) for free.

Pool area was very busy, but this was the weekend. Basically Swiss prices for hotel and breakfast. We ate at La Table restaurant: the service was superb but the food was not really 100% up to scratch, e.g. filet de perche not hot enough. But we were celebrating a birthday and the cake was wonderful and we got free champagne.

Beautiful location, amazing park is the best place for family time. Good facilities for children, fast transfer to downtown. Very nice lobby bar, spacious rooms, beautiful decoration of hotel to all holidays and festive time.

Breakfast buffet is quite modest and doest not have fresh juices, scrambled eggs etc.I would prefer it to be less , but more delicious .

Comfortable and spacious room

The fact that I had given my daughter’s date of birth and age (15,5) and they still provided a very young child’s bathrobe and tiny slippers instead of taking account of the provided information easily kind of disappointing. Otherwise friendly staff both at the reception and at the main restaurant.