Fantastic proximity to the Sanctuary, just a short stroll away. The hotel staff were friendly and helpful. The room was basic but clean and comfortable. Towels and toiletries were readily stocked and replenished. A number of lifts are available for various parts of the hotel, so one lift was not servicing all rooms and therefore, there was never a long wait for lifts.

The breakfast was sufficient. The 1st morning, we had breakfast I noticed there were boiled eggs, which I looked forward to the following mornings, but they were not put out again. Croissant, baguette, cheese, ham, tinned fruit and yoghurt were a sufficient offering.

The Hotel was clean and comfortable. People were very friendly and the service was very good. They were very accommodating. We had to leave earlier than planned due to an issue with the airline. Even though breakfast meant to be at 7am, they had opened breakfast at 5:30am as we were leaving. Very close to the Shrine that we went on a pilgrimage to. So was able to go to the church every day.

There wasn't anything that we disliked. No Complains at all. Everything was perfect. We were very satified.

On checked in, I was told I have been "up graded" to their sister hotel, Helgon, a four star hotel and located just next building. This is just as close to the Sanctuary as the one originally booked, the proximity is important to me. The original room allocated to me has a humming noise coming from the headboard area, by 8pm I asked to have the room changed, which, after some discussion, ì was allocated another room which is quiet. Staff at Reception were helpful & polite. A particular staff spoke good English which help to resolve issues quickly.

Cleanliness and Front counter . i sent an email asking Taxi price did not want to pay extra i didnt get time to check the email when i got out of the exit gate Taxi with my name board standing Car ready to pick up felt really great and the Driver Vergile was really nice peson jsut billed me as on the meter! very happy too!

i would like to have more choices for breakfast but may be French style people prefer light breakfast. More choices for Breakfast is recommended but it could be okay as 3 star hotel no high demands generally good !

Fabulous location ... very clean and comfortable.. very good value for money. We didn't book with breakfast and we're glad we didn't as we found a lovely Italian just over the road for breakfast lunch and dinner that was amazing.. I would highly recommend a stay at this hotel cocktails in the evening were fabulous

The hotel staff were very friendly, polite and helpful! The room was cosy and the bed was very comfortable. The shower water can be hot or nice and cool which is great after coming back to the hotel room after a cold wet day or hot sweaty day respectively. There are plenty of food options for French, Italian and Spanish cuisines in the are too :)

The shower is small and the breakfast is very small. It lacks things like scrambled eggs, bacon and sausages. The hotel room itself and the corridors upstairs and lifts are narrow.

I appreciate the great communication. I was notified in a timely manner of changes to my reservation and instructions of where to go and what to do.

It would have been better to have housekeeping a little later in the day. It was quite early in the morning when someone wanted to come in for cleaning.

Hotel accomodation was adequate for our short stay and within walkable distance away from the Lourdes Shrine. The rooms were large enough with a spacious shower. The hotel is next to a supermarket which was convenient.

Nothing comes to mind.

The location was awesome - close to the Sanctuary and yet not too close. Many places around to eat. Close to the old bridge. The staff were pleasant and very responsive, e.g., they gave us a room without twin beds as we had requested and they changed it immediately we complained.

The rooms were tiny.

Very friendly staff and clean hotel.

Coaches disrupting road outside, hard to get in and out. Also difficult for taxis to drop off and pick up from the hotel.