Location good, staff very friendly and helpful and went out of their way to help. The room was very spacious and comfortable with a great shower and plenty of sockets to charge phone etc (lots of hotels don't have many that work). Breakfast good with fresh croissants, all different types!

The wifi did not work at all. We did advise Reception and they tried to sort it but didn't work until next morning and only stayed 1 night. I needed wifi to answer emails

We had a disabled room on the first floor by the lift so no extra walking. We had a beautiful little balcony. Room was very spacious, comfortable and nicely decorated. The beds and pillows were very comfortable, I didn't wake with a stiff neck. Shower was powerful and toiletries were provided. Internet was good. The location was ideal with restaurants and shops within a short walk and the secure parking was essential and much appreciated. The staff were very friendly and helpful. Breakfast was good.

The access ramp and stairs to the main door were beautifully tiled but they were very slippery when wet. There was a warning notice. The rubber sealing on the bottom of the shower door didn't seal properly so the bathroom floor got very wet. The tv didn't have CNN or BBC channels as advertised. No bar or restaurant although food was available via reception I believe. Just little things that didn't spoil our stay.

Location was good, secure parking, and quiet and the staff were friendly and welcoming. A good breakfast was provided. There were a lot of roadworks going on nearby which made the walk to the centre "interesting" (not the hotel's fault).

We didn't find the bed comfortable. The carpet had a few stains. No hooks in the bathroom to hang towels on, had to put ours on the door handle rather on the floor. No plugs in the washbasins, just a pretty "grill" making it perilous for cleaning contact lenses (fortunately the paper cup fitted over the grill), or wasting water while doing a wet shave. The shower was covered in calcium deposits so looked unsightly, where everything else was spotless. Had to plug the kettle in on the bedside table next to the telephone as there was no other convenient socket near to the tray providing refreshments.

Nice hotel in central location with free parking available outside. when we had issues with our shower head, they tried to fix it and when they couldn’t, they moved us to a nicer room for the second night. Reception staff very helpful Fresh juice, cheese and eggs to boil good for breakfast

We thought breakfast other than positives mentioned above was a bit ordinary, bacon not very nice, scrambled eggs tasteless and dry, uninteresting bread selection if you don’t like sweet pastries for breakfast

Great location, lovely staff and great spa facilities. Despite the faults I describe below it is a great hotel with dedicated staff. Our room was spacious and the bathrooms fixtures wonderful. Great shower!

Breakfast room is really sad looking. It’s more like a staff cafeteria and there are things that can surely be done to do improve the overall atmosphere. The choice is not great in any category. Some features not well thought out: hot water machines for tea but mugs and teapots don’t fit; cutting cheese is a balancing act. The guests do not need a TV screen in the breakfast room! What’s that about? It is not an airport waiting room. About the room: the carpet should really be retired and replaced, it has served its time and then some. WIFI is annoying and we ended up using our own roaming. It kept switching itself off. Paper cups are ok for takeout coffee not for a hotel room of this status - and price.

The room was beautiful, clean, spacious. Bathroom superb although the spa bath was a bit small. Kitchenette well equipped apart from the lack of bottle opener (ironic as France is the premier place to purchase wine)

Bottle opener Lights working in the bedroom The car park - it would make more sense to have a swipe /tap card for entry -rather than relying on staff. It could be programmed to expire when the stay finished.

The second bedroom was more like the picture that we booked, so happy outcome. The bedroom was beautiful and spacious with big comfortable bed, crisp fresh bed linen. The room was very quiet. Breakfast was delicious and lots to choose from. Great value.

Unfortunately there was a problem with hot water system and we didn't have any hot water for the huge bath or shower in our room on the day we were leaving.

Very nice hotel , extremely well situated. Very clean and comfortable with friendly staff. Breakfast copious of good quality.

The only thing we thought could have been better was communication regarding the spa facilities. We reserved the hotel because it was a spa hotel and when we arrived and tried to book the spa we were told it was booked up for the whole of our two night stay. We were understandably disappointed. We recognise this was partly due to COVID restrictions but we thought it would be useful to warn people when they book that if they want to use the spa they should book when they reserve the room and not on arrival!!!

friendly welcome , clean bedroom excellent breakfast

nothing

A truly excellent hotel in every aspect: great location, spacious room, perfect bathroom, exquisite service by very helpful staff, good parking, and an exceptional breakfast. We loved and enyoyed our stay, and we will certainly return to De Grignan when in or near Vichy again in the future. Highly recommended.