Location was excellent and right next to the ski slopes. It was great to ski in the day and night and come back to enjoy the spa and sauna.

There were a lot of families and children around, which were loud and dominated the spa areas during the nighttime especially, so be aware of this as the hotel is more of a family hotel. Staff were not on duty during any of the times we visited the pool and sauna areas, so would have been good for them stop poor behaviour from children. It would have been good for floors just for couples to escape the noise, but it was something we dealt with fine in the end. The breakfast was ok - not great for my wife who was a vegetarian.

Very nice room, perfect location on the snow mountain and right next to the cable car. Rooms were spacious and clean

The staff attitude was very very poor and unhelpful and also room service was pretty poor

Location of the property is amazing, you can enjoy the winter dream. Rooms are clean and most of them (not all) have nice views of mountains and the air tram. Staff was quite friendly and helpful.

There is some communication issues between the departments it seems, changes in dining menu and style has not been communicated to us in one occasion. Skiing area is only available when there is enough natural snow (artificial snow is not available). Private changing rooms or bathrooms are not available in the swimming pool&sauna. It would be better if there was some indoor entertainment activities such as bowling&games etc. You can get bored if there is no snow outside. Professionalism of the staff in dining area can be improved.

The property has ski lifts, nice swimming pool and kiddy playground. It has couple of restaurants in the resort with good food and amazing hot chocolate. The breakfast has good choices. The toboggan was closed but it’s good to know that it opens depending on the time of the year. We arrived at the property and it was snowing what an amazing experience for the kids. We walk to the main town 2 and a half kilometers one way and there are ATM there because there is none in the resort. There is a convenience store just couple of minutes from the resort.

The view from the room was great. The rooms were clean, breakfast was okay. Special mention to the Hotel Manager "Zuka" for being exceptionally attentive and helpful throughout the whole stay! Its people like him that make this place memorable :) Madloba!!

The ground bar- food's quality. SPA- Jacuzzi wasn't bubbly, sauna was not hot and SPA reception staff are far from nice :)

Nice and diverse breakfast; clean and spacious room with all facilities; free SPA with swimming pool and sauna; good location with direct access to skiing, skating, rent services and restaurant with a nice view

Could be a bit noisy due to all-day music and a lot of children; there is only one blue ski track, so if you want more, you can ski at Didveli, it's also pretty close to the hotel; higher price comparing to Didveli and Kohta

good amenities. close location to didveli slopes. The hotel has its own slopes and lifts(2) and night ski. They are good for beginners. There are enough options for breakfast and dinner. In bar section you can order food also. we enjoyed our stay there and if we go bakuriani we like to stay here again. staff was good and helpful.

Ski-lift is just near entrance ~ 50meters. It was the only working lift for skiing in Feb 2023. Great breakfast, swimming pool, sauna, cosmetic procedures are good. Great room service, you can request several room keys per person. Cozy fireplace at the first floor

Better to specify bed type additionally in comments, even if it is specified in booking selection

The property location is very good and the facility by itself is very good

The prices on ground was different from booking prices, and some packages was not posted on booking which is something I didn’t like and not usual as I am a regular customer on booking.

Beautiful place , Cozy, Friendly Atmosphere and Staff Was Amazing very Helpful, A specially Security Guard Great Food , Great service, Hotel is Located in The center of everything, Stores, Restaurants,Bars Anyway if you want to have wonderful time with your family in the snow THOS IS THE PLACE TO GO!!!