Breakfast was great - continental and scrambled and boiled eggs, warm bread, toasting machine, amazing coffee machine. The bedrooms were warm. They had just been refurbished. They were clean. We have a small baby and they had a lift but with restrictions on it not working during night time hours for the comfort of the guests. It was very close to restaurants and very close to the railway station

I thought it was expensive for what it was - for a family room we paid 125€ per night. But it was convenient for us for our reason for travel and I would stay again if we go to hamburg again for the same reasons

The hotel was much better than we expected. Nice clean room with a balcony, good beds, we have a good sleep and started day with good breakfast. We were there over one night for a first time, but not the last.

Great location in a quiet area. 5 minutes walk from S-bahn Neugraben train station, 7 minutes walk from a big supermarket, shops and Sparkasse. Good breakfast and the breakfast hours are very convenient - 6 to 10 a.m. daily.

There was no teapot in the room, so no hot tea before bed. There is a coffee machine in the dining room, but I don't know if you are allowed to use it outside the breakfast hours. Also it would be nice to provide some taxi information since not all the taxis in Hamburg serve this area.

Nice little, friendly place. I liked the key service at late check in. I probably stay again. Easy parking . Quiet side road.

The double bed had one side on the wall and the tv was not at the feet end , its on the left of the bed. But never mind...

Clean room, comfortable bed, good hot shower, silence location. The staff was very friendly with our dog. Location is walking distance from the S-Bahn station Neugraben.

Pillows were quite thin. That's it.

clean and cozy room.

the kettle will be provided when asked. soundproof is not too good but also too bad. The staff supported me to switch to another room.

The size of the room! We were a family of three plus a dog, and the triple bed room was quite large for us all, especially at this price.

The location is definitely not an exciting one. But it was quiet.

I was not given what I requested... double bed 🛌 but I was given a single bed. It looks like a student bed, and the payment is the same as what I requested

The place was nice

Very friendly staff. They called to confirm the arrival time since we were delayed. Family room is good for a family up to 4 or 5. Stay is good for a city trip.

Some furniture is worn but still in usable condition.

Large room with enormous beds. Quiet street with available parking. Very nice staff and clean environment.