I loved the location, right in the centre of Lunaberg. Rooms were well equipped and clean, mine had a beautiful view of the city.

The service was really poor. The staff were unhelpful, some of them plain rude. I had requested in writing for our two rooms to be together and was told my request wasn't clear and they put us in two different buildings. We arrived late with my elderly mother and they didn't offer to show us our rooms even when they saw us heading off in the wrong direction.

The location is incredible. Right in the historic part overlooking the river and the city in historic buildings that have been renovated. It's so cool to stay in an old watermill where you can see the gigantic wooden beams in the hallways and the old double windows. Everything worth seeing is literally 5-15 minutes walk away.

Staff is nice but very young and it seemed there was never a manager there to help guide them. They definitely could be trained more in clearer communications with guest. That's on management. Also, the rooms are in historic buildings so it's important to make sure all the windows work properly and stay open properly. That wasn't the

A modern room within an older building, with great views from the 5th floor. There is a good restaurant in the main building. Plenty of private parking available.

Part of a 'chain' of hotels occupying the centre of this beautiful town, we would have preferred a room in the main part of the building. The parking was very expensive.

The stff were super friendly and helpful and the hotel exceeded expectations

I tried to book directly online, but received no confirmation from rhe hotwl. I tried calling the hotel in the evening and each time the person at the hotel put the phone down on me when they heard me soeaking english. This hapoened 5 times, I tried again in the morning and spoke to a very friendly and helpful gentleman who confirmed my booking.

We had a large comfortable room overlooking the river. It was very clean with good shower. Breakfast was a buffet with an enormous choice of food and drinks. The location is fantastic with views and immediate access to shops, bars and restaurants

Nothing comes to mind. We were more than happy. We knew of the hotel having visited it many years ago and would definitely recommend it.

Very big and delicious breakfast. The location was central and city center was within walking distance. The staff was friendly and helpful.

The description of the minibar was not clear. They mentioned there is a minibar but I only found out on the day of departure that it was hiding inside the closet. This could've been communicated better.

Breakfast had lot's of fruits, muesli, big choice. The view was ! The Christmas market so lovely! What a pitty that Rote Rosen was not filming during this time.

A breakfast was a little to far away. Beds a little too soft.

The location was wonderful, the whole atmosphere and the design of the buildings

Would have been happier if the internet was stronger, and the tv had smart function, also my bed had a bend in it, made it slightly uncomfortable to sleep in, but other than that it was magical

The breakfast was nice. The building was at a great location at the old town and near the train station.

It is a pity that the pool is in a different building. The wifi was fine for surfing but not so call for video calls.

Fantastic location and excellent views, breakfast was a joy and the piano, guitar music in the bar was the icing on the cake!

We had bad luck and had to park at Karstadt but that was actually better than the hotel! The pool has a filter pump running 24x7 and that caused a harmonic hum in our room… solved by switching on the aircon