We have stayed at this hotel several times over the past 10 years and it never fails to delight us. Some of the staff greeted us like old friends even though this was our first visit since 2021. The food and facilities are all superb. As with all great hotels its is the staff that make it special.

If only the beer garden was still open 7 days a week!

Excellent breakfast buffet, helpful and friendly staff, nice spa with professionals. Quiet location and relaxing views over the countryside.

Room on the small side for modern standards, and interior of the hotel is getting slightly out of date. A pity dogs are allowed in the hotel.

Fantastic as always, we have visited this location and stayed here 5 times in the last 3 years. People are friendly, the place is clean and we love the restaurant for both evening meals AND breakfast.

I accidentally left my iPhone charging cable in the room we stayed in (Kaiser Suite, which is the most expensive room in the hotel). When I realised this on my way home I called reception straight away and explained this. They confirmed they had found it and told me they could mail it to my house (We live 2 hours away) BUT I would have to pay for postage and stamping in the amount of €6. I am shocked & extremely dissapointed that a 5 Star Hotel where I have stayed 5 times in the space of 3 years and probably spent close to €2.000 in this time feels the need to charge me as a guest the postage costs for this and I will need to think long & hard again before visiting this location again.

Staff was helpful and service oriented, Rooms are spacious and confortable. Food at breakfast was very good, as well as the restaurant. i tried a lovely local white wine and a sparkling wine. I encourage the promotion The wellness area was nice and clean.

The view from the room was at the parking, so nothing nice or romantic Water served both in the bar and in the restaurant was Italian which made it so much more expensive opposed to a local water. With concern for the environment and i would prefer to see more local products especially water. At the wellness area where saunas were bathing-suit was not required, which i find so unhygienic.

The property was very well-maintained and the staff was first rate. I love the view and the difference with the Mediterranean style and the medieval castle made it a unique place to stay. Keep up the great work!

loved the facility but the locking system on the doors was very finicky. That was my only grievance about the property was the locking system. It is a great idea however the turning mechanism was extremely hard to work and took quite some time to get into the rooms. The casino needed some better games to play and some machines were out of order, disappointed.

Beautiful hotel, impeccable service from most of the employees, and a lovely restaurant with an adventurous menu.

One waiter tried to sit my wife and I at a table for 4 when there were numerous tables for 2 already set up. He established we were English then gave us German menus. He took our drinks before we had finished and I had to ask him to return them.

Room was spotless, the bed was very comfortable, black out blinds on the window, pool was great, staff very friendly and helpful. Welcome drink on arrival is a nice touch.

Would have been nice to have tea and coffee facilities in the room

Lovely place, staff very friendly and their English was all excellent which is so good because my German needs a lot of work. I really enjoyed the pool area. I have never felt so relaxed on holiday before. I will definitely come again.

If you're coming from Remich definitely get a taxi as the walk isn't much fun with a suitcase.

Breakfast was lovely on the terrace every morning, staff very attentive

Unfortunately the air conditioning machine in the junior suite was very noisy and sleep was difficult, also we didn’t realise we had to request a balcony on booking so only had a small window in a big suite

The installations are top much. Pool, spa, our room in the castle, bed, pillows were all amazing. Except for one staff member at the restaurant (dinner), all staff members were very helpful, pleasant, solution oriented, and go above and beyond. Very nice people working there.

For a 5 stars hotel there were a few shortcomings like: only one dinning option; one of the barman did not know how to make a basic dry martini (and no green olives at the hotel); on day 2 our room was not done until 5pm... but all first world issues : ) we had a very nice stay.