The staff was very nice, the welcome drink was a bonus, and breakfast was amazing

Google maps brought us to the "back door" rather than the main entrance...we did not realize it was the back door. We arrived at 7:30 PM and it was locked. We pressed the buzzer and did not get an answer. Finally we called the hotel and the clerk came down the stairs to let us in. I would suggest putting a sign on that door directing guests around the block to the main entrance. Once we got in it was a fabulous hotel

We had a huge room with two queen beds and a couch, so definitely enough space for ourselves and our little dog. The whirlpool/sauna area was also noteworthy. The breakfast was rich and the cleaning staff was great.

the overall communication regarding the flooding of the parking garage was poor. There was no open communication about the garage being opened again on our 2nd day nor before that it would be closed (only after directly asking again and again). This could have been managed better as we asked already a week in advance. The personnel should have alternatives ready for their visitors.

The hotel is in the center of the Old Town, located on a lovely street and it's also accessible from the riverside. It has a lift which is not common in these historical buildings and a place to leave your luggage if you arrive too early, like us. The rooms are rather small, but that's all you need for a short stay. The curtains are not blackout, so I recommend having your sleeping mask with you. Also, because our room was facing the Donau River, and there were many river cruises and docks nearby, it could get a little noisy when the ships were getting ready for departure. Other than that, everything is perfect. The beds are comfy, pillows as well. The breakfast was amazing, probably the best of all our hotels during this trip. The staff is very helpful and correct. It is a 10-minute walk from the train station and in the heart of the Old Town, surrounded by shops and restaurants.

I liked everything in this hotel.

The room was huge with its own entrance hall and two windows overlooking the river. The location in the old town was excellent. Heating very efficient, spacious bathroom with tub. The hotel management provided a welcome drink. Tasty coffee also provided in the room.

Nothing important really, but the shower was a little awkward and had to be hand-held. I recommend the hotel should reposition it on the end wall of the bath. Also would have liked a bed blanket.

The location is perfect, you can reach the city center in 10 minutes walking. Our room was facing to the Danube. The location was ideal with a dog too. Our room was spacious, we have never slept in such a huge bed before. 😃 The breakfast had wide range of food and they served lactose free milk on request. We had luck and we got a place for our car in the garage.

We did not find anything to mention.

The hotel was great, the check-in person who greeted us was excellent, room was great,location also great,yes it's in the city however easy to find and get to, has its own typical bavarian beer Keller, and naturally the beer is great, its has sauna and whirlpool also great, and at the front entrance of the hotel you walk right out into city centre which is beautiful, so perfect location really,

Had to pay for parking, although this is plenty of parking nearby, I don't like leaving my motorbike outside, however once paid for parking it was safe and secure,

This is a nice hotel in a perfect location between the river and city center. Nice staff. The welcome drink was very nice. Rooms were clean and comfortable. Hotel has a lift and bar. Breakfast was very good. Limited parking on-site. Many nice restaurants nearby.

Our room was on the back side of the building. The street below seemed to get busy early. We should have used the earplugs we found on our pillows.

Nice clean room, big beds. Friendly staff. Loved that there are entrances on both the street and the Danube side, very handy. Great location for city walks, few minutes from the Dome. The welcome drink and chocolate was a nice touch. On the Danube side cars could park freely overnight, although we did not have much luggage it was great that we did not have to walk to one of the parking lots farther away when we left.

The bathroom was nice and clean however in our room it was really tiny, taking a shower for a big fella could be a bit of a challenge.

Perfect location for a weekend in Passau; Excellent value for money. Location is fantastic as one side opens to the river and the other side to the Alstadt center with quick access to most tourist spots and restaurants. Our room was nice and large with a sofa, kettle, mini bar and some tea/ coffee sachets. This was well beyond our expectations. Staff was excellent. Breakfast was 12 EUR and the spread is fantastic at that price. Cant be cheaper outside. The hotel has no restaurant but there are plenty of options around. Parking is there but its tight space. We have a large family car so preferred the public car park about 350m away which cost 12 EUR for 24 hours. All tourist spots are within walking distance. Buses leave from outside the hotel to go into the city. In summary, exceeded our expectations and will definitely stay here when we return to Passau.

Pillows

Large clean room with river view. We got a very good last minute off season rate. Staff were very helpful, knowledge and friendly. Breakfast was plentiful and varied. The building is directly in the old town. Considering the age of the building there are great facilities such as on-site parking, elevator, bar, roof terrace and an amazing Spa. The Spa (Sauna & Whirlpool) can be reserved for a free 45 minute private session. This really made our stay! I can only recommend this hotel.

For me personally I found the bed on the harder side and the pillows were too small / soft. But that's just a preference.